Customer support & client services occupations Work, Jobs in Harlow, Ess (with Salaries)

Customer Service Advisor
Warwick Estates —Harlow
- £24,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
1d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Customer Service Advisor 30 Hours
Complete Washroom Solutions —Waltham Abbey
- £21,840 a year
- Part-time
- Customer service
- English
- Data entry
- Free parking
Quick apply
2d
Senior Customer Service Advisor
Barclays —Harlow
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Client Services & Order Coordinator
Eden Caterers Ltd —London
- £31,500 a year
- Weekend availability
- Customer service
- Salesforce
- English
- Annual leave
- Sick pay
Quick apply
2d
Customer Service Assistant
HEADWAY RESOURCES CONSULTANCY LTD —Stansted
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Gym membership
Quick apply
2d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- Customer service
- English
- Administrative experience
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
Customer Services Executive
Tom Hixson & Co —London
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Employee discount
Quick apply
11d
Operations Coordinator & Customer Success Administrator
Everyone's Energy UK —Hertford
- £25,000 - £35,000 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Sick pay
Quick apply
1d
Client Services Coordinator
Marquee Contracting Limited —Potters Bar
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Gym membership
Quick apply
3d
Customer Success Co-ordinator
Mears Group —Hammersmith and Fulham
- Up to £37,686.25 a year
- Monday to Friday
- CRM software
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Customer Helpdesk administrator
Crystal Kill Pest Control —Loughton
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
5d
Customer Support Calls Manager
Second Nature —London
- Full-time
- Remote
- Google Suite
- Customer service
- Analysis skills
Quick apply
Customer Services Advisor
TJX Europe —Watford
- Weekend availability
19h
Customer Support Agent
Flatpay —London
- Customer service
- English
Quick apply
9d
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
5d
Client Success Executive
PEI Group —London
- English
- Administrative experience
Customer Service Representative
JJ Foods Ltd —Enfield
- £27,400 a year
- Full-time
- Customer service
- English
- IT
- Free parking
- Annual leave
Quick apply

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customer support & client services occupations jobs near harlow, ess

Customer Service Advisor

Warwick Estates -
Harlow

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Job details

Permanent | Full-time
£24,500 a year
1 day ago

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Organisational skills
IT
Phone etiquette

Full job description

Job Purpose

To be first point of call assisting incoming enquiries namely by telephone and live chat including leaseholders, contractors, directors etc to achieve the highest levels of service in accordance with Warwick Estates agreed business standards.

Qualifications/Experience

Excellent telephone manner desired, but not required

Excellent Customer Service Skills Essential

Good organisational skills

Good Information Technology (IT) skills

Good knowledge, able to use Word, Excel, Outlook

Understanding of Property Management preferred

Duties

Telephone

· Dealing with incoming telephone calls within three rings into Head Office and answering queries (where possible) or distributing as appropriate to relevant persons.

· If relevant persons are not available then to ensure a ticket is raised to the relevant staff member/team immediately.

· Ensure that the phones are covered at all times during working hours.

· To carry out ad-hoc duties as instructed by the Customer Care Manager.

· Live Chat

o To be available to provide the same level of service as mentioned above as and when required to do so on Live Chat at the request and instruction of the Customer Care Manager.

Longer term the role may include the need for an understanding of the following elements, which relates to the preferred understanding of property management section of qualifications and experience requirements.

Service Charges

o To be able to understand, interpret and explain enquiries relating to service charges and update notes on account on BOSS of conversation.

o To provide copies of statement of accounts when requested and update notes on account on BOSS.

o To provide banking details when requested for owner to make payment and update notes on account on BOSS.

Contractor Enquiries

o To assist contractors and suppliers in respect of payment of invoices, work orders, supplier login, queries.

Property Management (including but not limited to)

o To be able to explain Section20 consultation process to callers.

o To update enquirers in relation to repairs for works instructed to the common parts.

o To advise callers in relation to pets, consent to Let, noise, general day to day matters

etc, as per the terms of the LEASE/TP1.

Credit Control

· To deal with enquiries received, up until the point of referral to solicitors at which point call is required to be passed to Credit Control Team.

Insurance

o To provide copies of insurance certificates upon request.

Handling Complaints

o To provide our Complaints Handling Procedure to any persons requesting to make a complaint once it has been established that a formal complaint is what the caller would like to raise, copied to the Regional Manager/Line Manager for the client.

Solicitors Enquiries

o To deal with enquiries received regarding prices for seller’s management packs.

Enquires from Press, Police, Governing Bodies

o To pass calls of this nature to appointed Warwick press handler. In this instance make no comments.

General Housekeeping

o To study for and participate in any relevant industry exams at the request and with the agreement of your line manager.

o To be familiar with and aware of basic Warwick Estates policies including but not limited to Employment, Health & Safety, Environmental and Fire Safety Policies.

o To receive, manage and fulfil any other duties that may be commensurate to the role.

To comply with the Companies Equal Opportunities Policy, Codes of Conduct and other relevant policies, procedures and legislation, including the Data Protection Act and other relevant legislation.

To comply with statutory provisions of Health and Safety at Work. All Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager.

This list of duties and responsibilities is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements.

Job Types: Full-time, Permanent

Pay: £24,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in harlow, ess

Customer Service Advisor

Client Relationship Manager (Maternity Cover)

Customer Service Advisor 30 Hours

Senior Customer Service Advisor

Client Services & Order Coordinator

Customer Service Assistant

Client Retention Manager

Customer Support Officer (UK)

Customer Success Specialist - Part time

Customer Services Executive

Operations Coordinator & Customer Success Administrator

Client Services Coordinator

Customer Success Co-ordinator

Customer Helpdesk administrator

Customer Support Calls Manager

Customer Services Advisor

Customer Support Agent

Trainee Customer Service

Client Success Executive

Customer Service Representative

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