Community support specialist Work, Jobs in Harmondsworth, Gtl (with Salaries)

Associate Specialist- Community Support
Zwift —London
- Remote
- Communication skills
Quick apply
Employment Specialist
Islington Council —Islington
- £44,235 - £45,852 a year
- Employee discount
7d
Inclusion & Outcomes Lead
Head Office —London
- Up to £70,000 a year
- Full-time
- Travel
- Leadership
- School
- Employee assistance programme
- Employee discount
13d
General Assistant
GLL —Hillingdon
- £14.80 an hour
- Part-time
- Customer service
- First Aid Certification
5d
ASF - MH & Counselling eLearning SG
SCCU Group —Slough
- No experience needed
Quick apply
4d
Mental Health / Support Work
SCCU Group —Slough
- No experience needed
Quick apply
4d
Programme Delivery Worker
Hillingdon Council —Uxbridge
- £7,572.00 - £7,902.75 a year
- Weekend availability
- Childcare
- Organisational skills
- Leadership
- Free parking
- Employee discount
2h
Junior Registration & Citizenship Officer
London Borough of Barking and Dagenham —London
- Weekend availability
- Administrative experience
- IT
9d
NOW HIRING Support Worker / Senior Support Worker
Community housing and support —Hounslow
- From £14.50 an hour
- Part-time
- Childcare
- Microsoft Office
- Mentoring
- Free parking
- Paid training
Quick apply
1d
Police Officer - Reading and Truro
British Transport Police —Reading
- £32,472 - £50,256 a year
- Communication skills
Quick apply
22h
Sales Assistant - UNIQLO White City
UNIQLO —London
- £14.80 an hour
- Part-time
- Customer service
- Employee discount
Targeted Lead Programme Delivery Worker - Sexual Health and Wellbeing
Hillingdon Council —Uxbridge
- £32,535 - £33,987 a year
- Leadership
- Communication skills
- Free parking
- Employee discount
2h
After Sales- Community Operation Specialist-UK
BYD Europe —Hounslow
- Full-time
- Social media management
- English
- Bachelor's degree
8d
Public Health Officer
City of Westminster Council —Westminster
- £42,912 - £49,155 a year
- Microsoft Office
- Project management
- Organisational skills
8d
Policy and Commissioning Officer
Greater London Authority —London
- £50,918 - £58,144 a year
- Full-time
- Microsoft Office
1d
Neurodiversity Educators and Mentors
Bright Sparks Alternative Provision —Hillingdon
- £20 - £40 an hour
- Part-time
- Childcare
- English
- Working with children
Quick apply
9d
People Operations Partner
Splendid Hospitality Group —Watford
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Targeted Interventions Coordinator
Change Grow Live —Buckinghamshire
- £28,557.79 - £32,802.41 a year
- Employee discount
- Referral programme
4d
Communications Officer, Communications
Watford General Hospital —Watford
- £41,957 - £50,387 a year
- Full-time
- Hybrid work
- Data analysis skills
- No degree
- Patient care
9d
Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply

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Associate Specialist- Community Support

Zwift -
London

Quick apply

Job details

Qualifications

Cycling
Communication skills

Full job description

Location: Remote- Eligible UK locations

About the role and about You:

The Associate Specialist - Community Support is a highly autonomous role, requiring you to independently manage and resolve complex troubleshooting issues for our customers. You excel at building rapport with both customers and colleagues by skillfully adapting your communication style to maximize the effectiveness of every interaction. Your inherent curiosity and customer-centric approach drive you to not only find the right solution for every problem but also to develop a deep, detailed understanding of all Zwift products.

What you'll do:

Be the frontline representative for complex troubleshooting contacts relating to Zwift products, owning customer issues and efficiently guiding customers to a solution
Lead by example in achieving support KPIs, setting a high bar for quality, efficiency, and a low effort customer experience across the team
Identify recurring issues and trends, and proactively suggest process or product improvements to the Community Support specialists.
Act as a subject-matter expert on Zwift software, subscriptions, hardware compatibility, and policies, subscriptions, hardware compatibility, and policies
Collaborate with the appropriate Community Support teams and Business Process Outsourcing (BPO) partners to enhance the skills and capabilities of the frontline teams.

What we're looking for:

Proven experience handling and resolving complex customer cases
Strong and adaptable written communication skills with a friendly, clear, and professional tone
Deep knowledge of bikes and cycling-related hardware, paired with the ability to translate technical details into practical guidance for customers of all experience levels, helping them feel confident and supported.
High emotional intelligence and a customer-first mindset
Ability to work independently in a fast-paced, evolving environment

Bonus points:

Experience with the Zwift platform
Experience with indoor cycling and/or training platforms
Experience handling customer cases via a variety of channels (email, chat, phone, forums)
Previous role working alongside a BPO/outsourced customer service teams

If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.

How to stand out among the rest:

Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].

Zwift, Inc. is an Equal Opportunity Employer.

Quick apply

Refine Your Search

community support specialist jobs in harmondsworth, gtl

Associate Specialist- Community Support

Employment Specialist

Inclusion & Outcomes Lead

General Assistant

ASF - MH & Counselling eLearning SG

Mental Health / Support Work

Programme Delivery Worker

Junior Registration & Citizenship Officer

NOW HIRING Support Worker / Senior Support Worker

Police Officer - Reading and Truro

Sales Assistant - UNIQLO White City

Targeted Lead Programme Delivery Worker - Sexual Health and Wellbeing

After Sales- Community Operation Specialist-UK

Public Health Officer

Policy and Commissioning Officer

Neurodiversity Educators and Mentors

People Operations Partner

Targeted Interventions Coordinator

Communications Officer, Communications

Customer Resolutions Advisor

I want to receive the latest job alerts for community support specialist in harmondsworth, gtl

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