Head of customer experience Work, Jobs in Harmondsworth, Gtl (with Salaries)

E-Commerce Manager
Tempur Sealy —Hayes
- Full-time
- Sales
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
6d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- Serving
2d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
7d
Head of Accounts Payable
Safetykleen —Brentford
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
8d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Accounts Assistant
ABM UK —London Heathrow Airport
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
- Employee discount
Quick apply
8d
Head of Retention
Higher Ed Partners —St Albans
- £65,000 - £70,000 a year
- Hybrid work
- CRM software
- AI
- Employee discount
- Referral programme
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
8d
CX Team Member
Foot Locker —London
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
14d
Customer Excellence Head
Novartis —London
- £84,490 - £156,910 a year
- Full-time
- CRM software
- Management
- English
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Hospitality
- Customer service
- Annual leave
- Gym membership
Quick apply
12d
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
2d
Head of Alumni and Supporter Voice
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply

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E-Commerce Manager

Tempur Sealy -
Hayes

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Job details

Full-time

Qualifications

Sales

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the role

Work as part of the senior management team to develop long term strategy whilst supporting company Omnichannel goals.
Make sure that ROI of all E Commerce activity is maximised, within budgeted levels and supports the business objectives of the company.
Maintain the premium qualities of the TEMPUR® Brand within the digital marketplace.
A senior manager of the company. Lead by example and set the standard

Key Responsibilities

Develop, plan and execute a full year promotional calendar and sales strategy which includes opportunities to test and learn.
With the UK commercial leadership team identify new market opportunities and lead the execution of strategies to realise them
Work with the UK marketing team and agencies to maximise ROAS, consumer awareness and consideration. Specific focus on performance marketing.
Support UK E commerce team with the day to day E Commerce operation and identify performance improvement opportunities
Follow up on offline leads, support enquiries and sales opportunities from non-retailers such as interior designers, architects, specifiers and medical practitioners.
Explore commercial opportunities within the e-commerce sector to boost sales.
Work closely with the TEMPUR® Marketing Manager to make sure that all omnichannel initiatives are delivered effectively, and sales are maximised.
Develop strategies and new concepts to increase conversion rates and AOV
Be competent at budget and cost management
Develop and manage the digital integration, product feeds, content, promotional activity and sales strategy across third party websites including Google Shopping, affiliate networks and review sites
Use internal reporting and third-party systems including Google Analytics to analyse performance
Create a performance reporting system, plus ensure all future online promotions/offers are communicated to key stakeholders prior to launch
Be involved with the development of email advocacy and social media programmes
Undertake reviews of customer touch points and processes in other departments such as operations and customer services to deliver the best customer experience
Build relationships across all departments (at a local and international level, e-commerce agencies and suppliers to make sure e-commerce goals are met and customer experience levels are high)
Keep up to date with digital trends as well as competitor activity
Undertake ad hoc tasks that the business demands and be willing to embrace new concepts
A senior manager of the company and a member of the company leadership team. Lead by example and set the standard

Dimensions

TEMPUR® runs with a small, practical, multi-channel E-Commerce and Marketing team. The job holder will be expected to be able to work effectively with the MD, Marketing Director and International E-Commerce department.
The job holder will need to direct the work of and motivate external marketing agencies/suppliers to ensure deadlines are met.
Be able to effectively recruit and manage an E commerce team as sales grow for our 2025 product and channel launch.
The job holder is responsible for achieving company e-commerce KPIs and targets.

Knowledge, Skills & Experience

We are looking for an experienced, confident, enthusiastic, commercially minded and customer focused e-commerce professional with ambition to manage and grow this division within our business.
Previous website management essential, with excellent attention to detail and the desire to strive to get things right. A track record in developing and achieving E Commerce strategy
Experience of managing performance marketing programs that deliver strong ROAS and sales performance
An articulate and a clear communicator
Flexible and able to embrace new concepts
Must be self-sufficient with the ability to bring new ideas to the department

Reporting Structure

This role will report to the UK Marketing Director.
The role will be based at our Head Office (Hayes UB3 1AP)
40 hours per week (Monday – Friday 9am-5pm). On occasions, you must be able to work flexible hours to meet the needs of the business, which can include evenings and overnight stays.

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

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Refine Your Search

head of customer experience jobs in harmondsworth, gtl

E-Commerce Manager

Head Of Customer Experience

Head of Retention

Head of Customer Experience

Head of Customer Experience

Head of Customer Operations

Head of Campus Experience

Head of Accounts Payable

Head of Fleet

Head of Customer Value

Accounts Assistant

Head of Retention

D2C Head of Customer Experience

Head of Virology (ID4520)

CX Team Member

Customer Excellence Head

Facilities & Travel Coordinator

Head of Affordable Housing

Head of Alumni and Supporter Voice

IT Service Desk Manager

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