Performance analyst Work, Jobs in Harpenden, Hrt (with Salaries)

Capacity and Performance Analyst
NHSProfessionals —Hemel Hempstead
- £29,500 a year
- Annual leave
- Employee assistance programme
Quick apply
3d
Performance & Benchmark Analyst
Wellington Management —London
- £90,000 - £180,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Data Analyst
Bloom Health Hospitals —Milton Keynes
- £24,420 - £49,000 a year
- Full-time
- Data analysis skills
- SQL
- Patient care
Quick apply
1d
Data Analyst (Part-Time – 1 Day Per Week)
Upham Inns Support Centre (Home Counties) —Berkhamsted
- Part-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
1d
Data Analyst - 24 months FTC
AlzheimersSociety —London
- £39,866 - £46,695 a year
- Remote
- Microsoft Excel
- SQL
- Analysis skills
4d
Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Communication skills
3d
[Korea Development Bank] Junior Analyst / Administration
Korea Development Bank —London
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
2d
Marketing Data & Analytics Analyst
Fisher Investments Europe —London
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Project management
- Annual leave
- Work from home
Junior Data Analyst
Foxtons —London
- £35,000 a year
- Hybrid work
- Azure
- SQL
- Analysis skills
- Annual leave
- Work from home
Quick apply
1d
Performance Analyst
AWTG —London
- SQL
- Agile
- Communication skills
Research Analyst - Equities
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operational Leakage Analyst
Affinity Water —Luton
- £30,000 - £34,000 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Annual leave
- Employee discount
8d
Online Data Analyst - English speaker in UK
TELUS Digital —London
- Remote
- English
- Machine learning
Quick apply
11d
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Performance Analyst - Police Staff – Strategy, Performance & Planning – Counter Terrorism Policing HQ
Counter Terrorism Policing —London
- £37,510 - £40,141 a year
- Full-time
2d
Data Reporter
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Banking
- Annual leave
- Employee assistance programme
Quick apply
Business Analyst - Sales Analytics
Janus Henderson —London
- Hybrid work
- Oracle
- Sales
- Data analysis skills
Junior Commercial Insights Analyst
Quantum —London
- Full-time
- Hybrid work
- SQL
- IT
11d
Business Associate
Kyriba —London
- £40,300 - £51,100 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Digital Performance & Insights Analyst
Chanel —London
- Full-time
- Microsoft Powerpoint
- Employee assistance programme
- Employee discount
4d

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Capacity and Performance Analyst

NHSProfessionals -
Hemel Hempstead

Quick apply

Job details

Permanent
£29,500 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Full job description

About The Role

Do you have a passion for using data and insight to optimise resources, improve customer experiences, and drive operational excellence?

Role Summary

We are seeking a highly analytical and proactive Resource Planner & Real-Time Analyst to join our dynamic call centre team. This dual-role position is responsible for forecasting, scheduling, and real-time monitoring of contact centre performance to ensure optimal staffing levels and service delivery.

Key Responsibilities

Reporting & Analysis

Produce regular reports on forecast accuracy, schedule efficiency, and staffing performance.
Identify and recommend improvements to planning processes and tools.
Support operational decision-making with data-driven insights.

Stakeholder Engagement

Work closely with Operations, HR, and Training teams to plan for new hires, training, and other off-phone activities.
Communicate clearly and effectively with stakeholders to ensure alignment on resource planning strategies.

Real-Time Analysis:

Monitor intraday performance metrics including call volumes, service levels, occupancy, and adherence.
Take immediate action to address staffing gaps, call spikes, or system outages.
Communicate with team leaders and operations to manage breaks, lunches, and other schedule adjustments in real time.
Escalate issues impacting service delivery and recommend solutions to mitigate risks.
Maintain real-time dashboards and ensure data accuracy across workforce management systems.
Telephony multi-channel skilling allocation to address real-time demands and customer prioritisation

About The Candidate

To be successful in this post you will need to demonstrate:

Have experience in workforce planning, forecasting, scheduling, or real-time management within a contact centre.
Be highly analytical with strong Excel and reporting skills.
Demonstrate expertise in workforce management systems such as NICE WFM.
Use data to drive operational decision-making and continuous improvement.
Monitor real-time performance and respond effectively to changing demand.
Build strong relationships with operational stakeholders.
Understand contact centre KPIs and workforce optimisation principles.
Manage competing priorities in a fast-paced environment.
Communicate complex information clearly and confidently.
Take a proactive, customer-focused approach to service delivery.

About Us

In return for your commitment, we will offer you some fantastic benefits:

Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
A commitment to talent management & development
Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
Life Assurance
Group Income Protection
Wellbeing Programme
Employee Assistance Programme
Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:

To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
To proactively embed the EDI agenda, in a meaningful way, in all that it does
To create a psychologically safe environment in which everyone can thrive and be at their best
To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.

Quick apply

Refine Your Search

performance analyst jobs in harpenden, hrt

Capacity and Performance Analyst

Performance & Benchmark Analyst

Data Analyst

Data Analyst (Part-Time – 1 Day Per Week)

Data Analyst - 24 months FTC

Business Analyst

[Korea Development Bank] Junior Analyst / Administration

Marketing Data & Analytics Analyst

Junior Data Analyst