Service delivery manager Work, Jobs in Harpenden, Hrt (with Salaries)

Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Maintenance Service Delivery Manager
Sanctuary Group —Welwyn Garden City
- £43,921 - £46,232 a year
- Full-time
- Team management
- Leadership
- Annual leave
- Employee discount
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —Camden Town
- From £42,900 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Deputy Care Manager (Domiciliary Care)
Starling Homecare —St Albans
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- In-person
- Care plans
Quick apply
MoJ Region Manager
The Housing Network —Luton
- £43,000 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
- Health & wellbeing programme
- Referral programme
Quick apply
1d
Service Delivery Manager
Preventr Services Group —London
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Team management
Quick apply
Service Delivery Manager
Veolia ES (UK) Limited —London
- £46,350 a year
- Weekend availability
- Mentoring
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
Service Delivery Assistant
APCOA PARKING (UK) LTD —Luton
- £31,379 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Quick apply
Service Delivery Manager
ABM UK —London Heathrow Airport
- Computer literacy
- Team management
- Communication skills
- Employee discount
Quick apply
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
9d
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Sick pay
Quick apply
Operations Manager
The Agincare Group —Hazlemere
- Management
- Nursing home
- Leadership
Quick apply
Delivery Manager
The Football Foundation —London
- £40,000 - £46,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Annual leave
Mobile Enforcement Officer
APCOA PARKING (UK) LTD —Luton
- £24,379.20 a year
- Communication skills
Quick apply
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
- Analytics
Quick apply
Service Delivery Manager
Version 1 —London
- Full-time
- Business development
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
- Continuous improvement
Regional Service Manager
InPost UK —Hemel Hempstead
- Hybrid work
- Continuous improvement
- Quality control
- Mentoring
- Annual leave
Quick apply
Service Manager
BRC Jobs —Luton
- £35,000 a year
- Full-time
- Organisational skills
- Training & development
- Leadership
- Annual leave
Quick apply
9d

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Service Delivery Manager

Ekco -
London

Quick apply

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

ITIL Certification
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Risk management
Relationship management
Customer interaction
Account management
Communication skills

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

Day-to-day at Ekco:

Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the customer.
Accountable for the overall service & contractual KPI deliverables of assigned accounts.
Work with the aligned commercial account Manager and sales support to recognise new opportunities.
Engage account stakeholders to ensure that scope of the service and deliverables are fully understood.
Ensure ITIL framework is followed
Responsible for ensuring CSATs are completed monthly.
Work alongside projects team to ensure new services are introduced effectively with AIS, focusing on appropriate monitoring, metrics and support in place.
Prepare service delivery documentation, including regular internal and external reporting, client satisfaction and meeting minutes.
Ensure that all required documentation is updated as required and stored in the correct location.
Responsible for management of continual improvement plans across aligned accounts.
Responsible for ensuring service reporting is completed and presented to the customer according to contractual agreements.
Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure SLAs continue to be met.
Working effectively across more than one supply channels (eg internal, client, 3rd party suppliers and partners).

What you’ll bring to the role:

Proven experience in a service delivery or similar managerial role within the IT industry, preferably with Managed Service Provider (MSP) experience, demonstrating proficiency in overseeing service delivery processes and optimizing client outcomes
In-depth understanding of the IT Channel, including knowledge of the Reseller & End User relationship dynamics.
Excellent verbal and written communication skills, with the ability to effectively engage with clients, team members, and stakeholders across all organizational levels.
A customer-centric mindset, dedicated to delivering exceptional service and ensuring client satisfaction. The candidate should demonstrate the ability to anticipate and address customer needs and concerns proactively.
A successful track record in a Customer Service environment, showcasing the ability to manage customer accounts and meet service level agreements effectively.
Strong understanding of account management principles, including the ability to develop and maintain productive client relationships while driving business growth and retention.
ITIL Certification
Experience delivery of customer services to Client requirements and satisfaction, Service Level Agreements.
Be able to perform contractual analysis, management and change according to ITIL.
Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided.
Excellent delegation skills, negotiation skills and strong people management skills.

Benefits / Perks

️ Time Off: 25 days annual leave + public holidays
Birthday Leave: One extra day off to celebrate
Company Pension Scheme
Employee Assistance Programme (EAP) for wellbeing support
️ EkcOlympics: Global team activity challenges
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progression

Why Ekco

Company of the year 2026 Tech Excellence Awards
️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Quick apply

Refine Your Search

service delivery manager jobs in harpenden, hrt

Service Delivery Manager

Maintenance Service Delivery Manager

Collection/Delivery Driver

Deputy Care Manager (Domiciliary Care)

MoJ Region Manager

Service Delivery Manager

Service Delivery Manager

Senior Account Manager

Service Delivery Assistant

Service Delivery Manager

Service Delivery Manager

Service Operations Manager - Hemel

Operations Manager

Delivery Manager

Mobile Enforcement Officer

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager (UK)

Regional Service Manager

Service Manager

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