Service desk support Work, Jobs in Harrietsham, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Canterbury
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10d
Service Desk Operator
2gether support solutions —Canterbury
- £28,227 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
1d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
14d
IT Second Line Engineer FTC 2 Years
Kent Fire and Rescue Service —Maidstone
- £37,478 - £42,104 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
3d
Level 2 Support Engineer
Virtuoso —West Malling
- £29,000 - £33,000 a year
- Full-time
- Communication skills
- Time management
- Paid training
- Annual leave
Quick apply
IT Apprentice
QA Apprenticeships —Sevenoaks
- £16,000 a year
- Full-time
- Azure
- IT
Service Desk Analyst (1st Line Support)
Utilize —Basildon
Quick apply
Helpdesk Engineer (Service Requests)
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Communication skills
- Annual leave
Quick apply
7d
Digital Customer Advisor– Travel
Saga —Folkestone
- Up to £25,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
- Employee discount
Quick apply
3d
IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
Facilities Officer
The Thinking Schools Academy Trust —Chatham
- £18,152 - £31,179 a year
- Monday to Friday
- Microsoft Access
- Maintenance
- Microsoft Office
- Employee assistance programme
- Referral programme
1d
IT Technician
LeighAcademiesTrust —Paddock Wood
- From £26,861 a year
- Full-time
- Travel
- IT
- School
- Annual leave
10h
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
1d
Receptionist/Administrator
Sussex Dermatology —Royal Tunbridge Wells
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Azure
- Hotel
- Employee assistance programme
- Employee discount
11d
Receptionist / Admin Assistant
Henry Schein Dental (UK) —Gillingham
- Part-time
- Microsoft Outlook
- Microsoft Office
- Hotel
- Employee discount
- Life insurance
1d
Service Desk Coordinator
Utilize —Basildon
Quick apply
6d
Receptionist (Part-time)
Broadway Veterinary Group —Herne Bay
- From £13.47 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d

I want to receive the latest job alerts for service desk support in harrietsham, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

service desk support jobs in harrietsham, ken

Service Desk Technician

Operational Support Officer

Service Desk Operator

Analyst, Enterprise Service Desk

IT Support Technician

IT Second Line Engineer FTC 2 Years

Level 2 Support Engineer

IT Apprentice

Service Desk Analyst (1st Line Support)

Helpdesk Engineer (Service Requests)

Digital Customer Advisor– Travel

IT Service Desk Engineer (Apprenticeship)

Facilities Officer

IT Technician

Facilities Service Desk Team leader (Maternity Cover) Full time

Receptionist/Administrator

IT Manager

Receptionist / Admin Assistant

Service Desk Coordinator

Receptionist (Part-time)

I want to receive the latest job alerts for service desk support in harrietsham, ken

Related Searches

Explore jobs in more locations

Company Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected