Senior customer service Work, Jobs in Harrogate, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
9d
Account Manager
JudgeService Research Ltd —Harrogate
- From £28,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
- Free parking
- Work from home
Quick apply
5d
Senior Team Manager - Global Client Delivery
Labcorp —Harrogate
- Full-time
- Customer service
- Laboratory experience
- Bachelor's degree
Branch Manager
JT Atkinson & Sons Ltd —Harrogate
- Full-time
- Management
- Sales
- IT
- Free parking
- Employee discount
Quick apply
3h
Senior Technician
Mastercard —Harrogate
- Weekend availability
- Customer service
- Bachelor's degree
- No degree
13h
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
12d
Tele Sales Executive / Consultant
Space Dental —Wakefield
- From £35,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Store discount
Quick apply
9d
Trainee Sales
NDS GROUP LTD —Wakefield
- £24,880.00 - £41,209.39 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Work from home
- Employee discount
Quick apply
7d
Senior Customer Service Coordinator
The Gym King —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Profit sharing
Quick apply
7d
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
8d
SIA Door Supervisors
Showsec —Harrogate
- £15.80 - £18.44 an hour
- Weekend availability
- Travel
- Annual leave
- Employee assistance programme
Graduate Management Trainee - Harrogate
Enterprise Mobility —Harrogate
- Full-time
- Sales
- Customer service
- Bachelor's degree
Senior Stores and Warehouse Operative
Babcock International —Harrogate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
6d
North West Head of Business
West Riding Hyundai —West Riding
- £60,000 - £120,000 a year
- Full-time
- Management
- Sales
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
2d
Senior Train Service Manager
LNER —York
- £45,000 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee discount
6d
Senior Service Designer
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Agile
- In-person
- Communication skills
- Employee discount
7d
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Cleaning - Site Manager York
BidvestNoonan —York
- £18.74 an hour
- Full-time
- Microsoft Powerpoint
- Management
- Computer skills
Quick apply
Senior Service Desk Analyst
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
7d

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senior customer service jobs near harrogate, eng

Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
9 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior customer service jobs in harrogate, eng

Customer Service & Planning Manager

Account Manager

Senior Team Manager - Global Client Delivery

Branch Manager

Senior Technician

Compliance Manager

Customer Resolution Team Leader

Tele Sales Executive / Consultant

Trainee Sales

Senior Customer Service Coordinator

Contact Centre Technology & AI Manager

SIA Door Supervisors

Graduate Management Trainee - Harrogate

Senior Stores and Warehouse Operative

North West Head of Business

Senior Train Service Manager

Senior Service Designer

Service Analyst

Cleaning - Site Manager York

Senior Service Desk Analyst

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