Guest experience leader Work, Jobs in Harrogate, Nyk (with Salaries)

RESERVATIONS CONSULTANT
Grantley Hall —Grantley
- £27,500 a year
- Sales
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
14d
C&B Supervisor
DoubleTree by Hilton Harrogate Majestic —Harrogate
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
OPERATIONS MANAGER
Grantley Hall —Grantley
- Hotel
- Human resources
- Organisational skills
- Store discount
- Annual leave
Quick apply
Kitchen staff / 893 - The Winter Gardens, Harrogate
J D Wetherspoon plc —Harrogate
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
2d
Hospitality Talent Associate
DoubleTree by Hilton Harrogate Majestic —Harrogate
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Paid training
- Employee discount
Quick apply
EVENTS SERVER
Grantley Hall —Grantley
- £24,863 a year
- Hotel
- Free parking
- Employee discount
Quick apply
Assistant Food and Beverage Manager
Valor Hospitality —Harrogate
- £30,409.60 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
3d
SENIOR WEDDING & EVENTS EXECUTIVE
Grantley Hall —Grantley
- Weekend availability
- Sales
- Customer service
- Hotel
- Store discount
- Annual leave
Quick apply
Retail Assistant
Robertshaw's Farm Shop Ltd —Bradford
- Part-time
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
General Manager
Starboard Hotels —Leeds
- Up to £62,500 a year
- Hotel
- Café
- Employee discount
DEPUTY GENERAL MANAGER
Grantley Hall —Grantley
- Hotel
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
Breakfast Manager
Rudding Park Harrogate —Harrogate
- £32,010 a year
- Weekend availability
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
14d
Duty Manager
Circuit York —York
- From £13.10 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
2d
BARTENDER
Grantley Hall —Grantley
- £12.75 an hour
- Bar
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Front of House Team Leader
Bar Three —Wetherby
- Up to £13.16 an hour
- Part-time
- Bar
- Employee discount
Quick apply
Supervisor
Rudy's Pizza —Leeds
- £13.95 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
RESTAURANT HOST
Grantley Hall —Ripon
- £24,863 a year
- Hotel
- Restaurant experience
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
Reception Team Leader
NOVOTEL —Leeds
- Full-time
- English
- Hotel
- IT
Quick apply
Operations Support Assistant - Part Time
Hornblower —York
- £12.71 an hour
- IT
Quick apply
7d
ASSISTANT RESTAURANT MANAGER
Grantley Hall —Grantley
- £36,050 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Store discount
- Annual leave
Quick apply

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RESERVATIONS CONSULTANT

Grantley Hall -
Grantley

Quick apply

Job details

£27,500 a year
14 days ago

Benefits

Free parking
Free flu jabs
Discounted or free food
Employee discount
Paid volunteer time
Referral programme

Qualifications

Sales
Upselling
Communication skills

Full job description

Job Introduction

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally
Have a good understanding of Grantley Hall and what we offer to guests in terms of a key selling points
Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences
Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel
Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items

Key Skills, Qualities & Experience

Hands on approach to work, always being productive and looking to improve
Passionate about hospitality
Detail orientated and drives standards
Possess a positive attitude and a desire to learn
Ability to meet deadlines and work under pressure
Friendly, courteous and helpful with excellent communication skills
Motivated to go the extra mile for guests and colleagues
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

A monthly service charge - typically £3,400 annually
31 days holiday increasing to 33 days with length of service
Access to earnings before payday (Stream)
Holiday Buy/Sell Scheme
Free parking
Complimentary meals when on duty
Discounted modern and spacious live-in accommodation
Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
Discounted hotel stays with Pride of Britain hotels
Complimentary bespoke uniform and annual shoe allowance
Free sight tests for those eligible
Onsite Team Gym with professional induction
Refer a Friend Scheme where you can earn up to £1000
24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
Grantley Academy to support your development
Annual paid volunteering days

Quick apply

Refine Your Search

guest experience leader jobs in harrogate, nyk

RESERVATIONS CONSULTANT

C&B Supervisor

OPERATIONS MANAGER

Kitchen staff / 893 - The Winter Gardens, Harrogate

Hospitality Talent Associate

EVENTS SERVER

Assistant Food and Beverage Manager

SENIOR WEDDING & EVENTS EXECUTIVE

Retail Assistant

General Manager

DEPUTY GENERAL MANAGER

Breakfast Manager

Duty Manager

BARTENDER

Front of House Team Leader

Supervisor

RESTAURANT HOST

Reception Team Leader

Operations Support Assistant - Part Time

ASSISTANT RESTAURANT MANAGER

I want to receive the latest job alerts for guest experience leader in harrogate, nyk

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