Customer service representative Work, Jobs in Hartlepool, Dur (with Salaries)

Customer Service Advisor
NECSWS —Hartlepool
- £26,227.50 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative
Cleveland Cable Co Ltd —Middlesbrough
- Weekend availability
- Microsoft Word
- Computer literacy
- Data entry
- Free parking
- Employee discount
Quick apply
5d
Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
Call Centre Advisor
ResQ —Seaham
- £26,602.03 a year
- Full-time
- No experience needed
- Paid training
9d
Customer Service Advisor
Northgate Vehicle Hire —Darlington
- £24,854 - £26,958 a year
- Monday to Friday
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Customer Service Advisors
Copart —Peterlee
- £27,976 - £29,976 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee discount
- Life insurance
Quick apply
11d
Customer Representative - Redcar
Nationwide Building Society —Redcar
- From £26,500 a year
- Temporary
- Banking
Customer Sales and Service Advisor
Betr Outsourcing —Roker
- £12.71 an hour
- Full-time
- CRM software
- Customer service
- Employee discount
- Referral programme
Quick apply
Customer Service Assistant
Primex Plastics Limited —Newton Aycliffe
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Advisor - Customer Service
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave
Part Time Customer Service Admin Assistant
Teward Recycling Ltd —Darlington
- From £13 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Data entry
- Free parking
- Employee discount
Quick apply
2d
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Customer Service Advisor (Inbound)
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Customer Care Co-ordinator
North East Sealants Limited —Shildon
- £26,000 - £32,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11h
Customer Service Representative
Royal Den Hartogh Logistics —Stockton-on-Tees
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Customer Service Advisor – Full Time
Preferred Management —Hebburn
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
Customer Service Advisor (Full-time)
Ashford Orthodontics —Sunderland
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Referral programme
Quick apply
Customer Services & Supply Chain Coordinator (Agency)
seqens —Middlesbrough
- Temporary
- Organisational skills
- Computer skills
- Communication skills
2d
B2B Support Coordinator - Customer Service - Medical Cannabis
Curaleaf International —Sunderland
- Full-time
- Data entry
- Life insurance
Quick apply
11d
Customer Service Coordinator - Pharmacy
Curaleaf International —Sunderland
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Life insurance
Quick apply
5d

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Customer Service Advisor

NECSWS -
Hartlepool

Quick apply

Job details

Full-time
£26,227.50 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Computer literacy
Mentoring junior staff
Microsoft Office Suite
Mentoring
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.

Main Responsibilities

To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
Meet the standards or deadlines required whilst performing all duties with Minimum support
Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
Coaching and mentoring junior staff/Colleagues
Shares best practice with colleagues and lead update sessions to wider team
Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
Regularly exceeds minimum contractual standards for productivity/accuracy

Qualifications

Skills Required

Proven problem solving skills
Good customer service and communication skills
Delivers under pressure with a flexible approach to work
IT competent (working on a computer, Microsoft office)
Self-motivated

Skill development and progression –
Skills:-
NECSWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:-
NECSWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NECSWS as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:-
❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Team Leader>
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

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Customer Service Advisor