Housing officer Work, Jobs in Hartlepool, Dur (with Salaries)

Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
4d
Housing & Safety Officer
Bridge House Mission —Stockton-on-Tees
- £28,576.08 a year
- Weekend availability
- Driving
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Revenues and Benefits Assessors - 12months FTC
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Tax experience
- Annual leave
- Employee assistance programme
Quick apply
1h
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
6d
Apprentice - Customer Service - Central Government
NECSWS —Hartlepool
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
7d
Senior Housing Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Annual leave
Strategic Housing Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £34,434 - £40,777 a year
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
6d
Community Housing Manager (Housing Officer)
Places for People —Darlington
- £36,194.44 a year
- Communication skills
- Annual leave
- Employee discount
14d
Lifeline Response Officer
Darlington Borough Council —Durham
- £20,001 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
13d
Housing Options Officer
South Tyneside Council —South Tyneside
- £33,699 a year
- Full-time
6d
Senior Planning Officer
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
PMO Support Officer
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
6d
Grants Officer (Disabled Facilities Grant)
South Tyneside Council —South Tyneside
- £33,699 a year
- Full-time
14d
Security & Welfare Support Officer
Oceander CIC —Sunderland
- £13 an hour
- Part-time
- Microsoft Word
- English
- First Aid Certification
Quick apply
Head of Repairs and Maintenance
South Tyneside Council —South Tyneside
- £72,055 a year
- Full-time
9d
Environmental Health Officer
Middlesbrough Council —Middlesbrough
- £36,363 - £44,075 a year
- Full-time
- Master's degree
- Bachelor's degree
Security Officer | Part Time | Middlesbrough
Northern Security Limited —Middlesbrough
- £13.45 an hour
- Part-time
- Communication skills
Quick apply
4d
Business Investment Officer
Gateshead Council —Gateshead
- £36,363 - £39,152 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Annual leave
- Employee discount

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housing officer jobs near hartlepool, dur

Tenancy Sustainment Officer

Allium Housing CIC
Hartlepool

Quick apply

Job details

Permanent | Full-time
From £26,000 a year
4 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Driving Licence
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Job Title

Tenancy Sustainment Officer

Reporting to

Operations Manager

Location

North East including Hartlepool based office and travel to surrounding properties (travel across properties required)

Hours

Full Time – 37.5 hours per week

Purpose of the Role

The Tenancy Sustainment Officer is responsible for the day-to-day management of a portfolio of residential properties, ensuring tenants are successfully onboarded, properties are well managed, contractual obligations are met and tenancies are sustained wherever possible.

The role focuses on tenancy management, property management and housing administration to ensure high standards of accommodation and excellent customer service are maintained.

Key Responsibilities

Tenancy Management

Manage an allocated portfolio of residential properties and tenants.
Conduct property viewings and assist with prospective tenant assessments.
Complete tenancy sign-ups, licence agreements and move-in appointments.
Carry out property inductions and explain tenancy obligations.
Maintain accurate tenant records.
Conduct regular property visits and tenancy reviews.
Respond to tenant enquiries and resolve day-to-day housing issues.
Work proactively to sustain tenancies and minimise tenancy breakdown.
Liaise with landlords, contractors and partner organisations where required.

Property Management

Report repairs and maintenance issues.
Monitor completion of maintenance works.
Ensure communal areas (where applicable) remain compliant and well maintained.
Arrange property inspections.
Monitor health and safety matters affecting occupied properties.
Assist with property compliance documentation where required.

Income Collection

Monitor tenant rent accounts.
Collect and monitor any tenant contributions towards ineligible service charges.
Support tenants to maintain regular payments.
Record and reconcile payments accurately.
Identify arrears at an early stage and work with tenants to resolve payment issues.
Escalate persistent arrears in accordance with company procedures.

Tenant Liaison

Act as the main point of contact for allocated tenants.
Assist tenants with housing-related enquiries.
Manage neighbour disputes and anti-social behaviour complaints.
Liaise with local authorities and partner agencies where appropriate.
Promote positive tenancy conduct and compliance with tenancy conditions.

Administration & Reporting

Maintain accurate electronic records.
Produce tenancy reports and property inspection reports.
Record all tenant contact on the company management system.
Monitor key performance indicators for allocated properties.
Assist with regulatory and contractual reporting requirements.
Maintain confidentiality and comply with GDPR.

General Responsibilities

Promote high standards of customer service.
Work collaboratively with colleagues.
Attend training and team meetings.
Maintain professional relationships with landlords, local authorities and contractors.
Undertake any other duties reasonably required by the business.

Person Specification

Essential

Experience within housing, property management or tenancy management.
Excellent communication skills.
Strong organisational skills.
Ability to manage multiple properties and competing priorities.
Good IT skills including Microsoft Office.
Ability to work independently.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working within social housing, supported housing or the private rented sector.
Knowledge of tenancy law.
Experience managing rent accounts.
Experience working with vulnerable households.
Understanding of Universal Credit housing costs and tenancy administration.
Knowledge of property compliance requirements.

Personal Qualities

Professional and approachable.
Calm under pressure.
Excellent problem solver.
Highly organised.
Reliable and trustworthy.
Empathetic whilst maintaining appropriate professional boundaries.
Able to build positive relationships with tenants and stakeholders.

Key Performance Indicators

Successful tenant move-ins completed.
Tenancy sustainment rate.
Rent and service charge collection performance.
Property inspection completion.
Response times to tenant enquiries.
Property compliance maintained.
Low tenancy abandonment and eviction rates.
Accurate record keeping and reporting.

Salary

Competitive, dependent upon experience.

Benefits

Company pension
Mileage allowance
Mobile phone and laptop
Training and development opportunities
Annual leave entitlement

Pay: From £26,000.00 per year

Benefits:

On-site parking

Experience:

property lettings or residential care: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Hartlepool TS25 1PD

Quick apply

Refine Your Search

housing officer jobs in hartlepool, dur

Tenancy Sustainment Officer

Housing & Safety Officer

Revenues and Benefits Assessors - 12months FTC

Senior Young Dads Worker Tees Valley

Apprentice - Customer Service - Central Government

Senior Housing Officer

Strategic Housing Officer

Community Housing Manager (Housing Officer)

Lifeline Response Officer

Housing Options Officer

Senior Planning Officer

PMO Support Officer

Grants Officer (Disabled Facilities Grant)

Security & Welfare Support Officer

Head of Repairs and Maintenance

Environmental Health Officer

Security Officer | Part Time | Middlesbrough

Business Investment Officer

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