Senior client manager Work, Jobs in Hartlepool, Dur (with Salaries)

Change & Delivery Lead - Public Sector
XPS Pensions Group —Middlesbrough
- Full-time
- Remote
- Continuous improvement
- Travel
- Employee discount
- Referral programme
Site Manager / Senior Site Supervisor – Refurbishment
HQC LONDON LIMITED —Guisborough
- £38,000 - £42,000 a year
- Management
- Supervising experience
- First Aid Certification
Quick apply
13d
Maintenance & Repairs Co-ordinator
JH Mechanical and Electrical Services Limited —Thornaby on Tees
- £28,000 - £33,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Management Trainee
SET THE PACE LIMITED —Middlesbrough
- From £28,500 a year
- Full-time
- Sales
- Business development
- Recruiting
- Free parking
Quick apply
6d
Senior Development Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- University
ERP Transformation Programme Manager (FTC)
The Danesmoor Group —Newton Aycliffe
- From £80,000 a year
- Full-time
- PMP
- ERP systems
- In-person
- Free parking
Quick apply
4d
National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
2d
Network Infrastructure Project Manager
ACEDA Ltd —Thornaby on Tees
- From £1 a year
- Full-time
- Continuous improvement
- Recruiting
- In-person
Quick apply
13d
Account Manager - North East or North Yorkshire
HSL Compliance Limited —Durham
- CRM software
- Supervising experience
- Team management
- Annual leave
- Sick pay
Quick apply
Senior Project Manager
Avove —Durham
- Full-time
- Management
- Project management
- Mentoring
- Employee assistance programme
Quick apply
Fire & Security Project Manager
ACEDA Ltd —Thornaby on Tees
- From £1 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
Quick apply
13d
Actemium Automation Teesside - Business Development Manager
Actemium UK —Billingham
- Up to £70,000 a year
- CRM software
- Microsoft Office
- Business development
Quick apply
Client Delivery Manager
NRG —Gateshead
- PMP
- Continuous improvement
- Organisational skills
10d
Senior Bid Manager
Alexander Mann Solutions —Cleveland
- Management
- Business development
- Recruiting
- Annual leave
3d
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Continuous improvement
- SharePoint
- Communication skills
- Annual leave
Quick apply
Senior Design Manager
Tilbury Douglas —Stockton-on-Tees
- Full-time
- Management
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
B2B Energy Sales Consultant – Outbound Telesales
Northern Gas and Power —Newcastle upon Tyne
- £30,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
6d
Actemium Automation Teesside - Business Development Manager
VINCI Energies —Billingham
- Up to £70,000 a year
- CRM software
- Microsoft Office
- Business development
Recruiter
Alexander Mann Solutions —Cleveland
- £61,000 - £81,000 a year
- Databases
- Recruiting
- Financial services
- Annual leave
6d
Depot Manager
Flannery Plant Hire —Darlington
- Training & development
- Leadership
- Communication skills

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Change & Delivery Lead - Public Sector

XPS Pensions Group -
Middlesbrough

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Stakeholder liaison
Change management
Six Sigma
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Decision making
Kaizen
Change leadership
Requirements gathering
Project progress tracking
Stakeholder management

Full job description

Contractual hours

36.25

Basis

Full time

Job category/type

XPS Administration

Date posted

16/07/2026

Job reference

REQ003727

Change & Delivery Lead - Public Sector

Location: Middlesbrough

Employment Type: Permanent, Full Time

Grade: Senior Consultant

Remote

REQ003727

#LI-Remote

For applicants this role this role will require you to travel other XPS location. Please note that eligibility for Non-Police Personnel Vetting (NPPV) Level 2 and Level 3 clearance requires applicants to have been continuously be resident in the UK for a minimum of three years.

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

The Continuous Improvement Team supports the administration business by seeking ways to standardise and improve processes to drive efficiency. Our goal is to remove obstacles that stand in the way of providing excellent service to our clients, and to accelerate member self-service and digitisation. This role has been created to lead the project to assess the processes used in various propositions within the Admin business, with a view to identifying efficiencies, as well as managing delivery of improvements requested by the client.

Key Responsibilities:

Owning the change pipeline: establish and maintain a transparent intake, assessment and prioritisation process. Managing a single backlog and roadmap and ensuring decision points and approvals are clear.
Spending time with the proposition team to understand the process flows and the pain points leading to any inefficiency. Support with documentation of current position will be provided using standard CI team methodology.
Documenting requirements for areas of development/improvement identified during the review or received as suggestions from the client and users.
Challenging the current way of working and seeking out new and innovative ways to make the service more efficient, to support the expected future growth of the scheme.
Managing the governance and reporting to the Head of the relevant proposition and the client. A PM will be assigned to maintain project reporting, action logs etc.
Impact management & benefits realisation including defining success measures for each change, assessing baseline performance, tracking adoption and outcomes post go-live, and completing post-implementation reviews and embedding lessons learned.
Ensuring delivery of the improvements in line with the roadmap agreed with the client and internal stakeholders. This will include chairing regular meetings with the Product Manager and project team and escalating issues to Head of CI and the relevant proposition.
Working alongside the Client Relationship Manager, where appropriate, to ensure the client is kept up to date with progress and expectations are managed.

Your Profile:

Essential:

Previous experience in a similar role with in-depth knowledge of Public Sector operations for Public Sector role, together with experience of delivering change across multi-channel service environments and associated operational systems.
Statutory governance requirements and the ability to apply this knowledge within broader operational change, service improvement and delivery governance frameworks.
Experience of leading change delivery across project and operational teams, managing governance forums, RAID items, stakeholder reporting and decision-making in line with XPS governance standards.
A proactive, data-led approach to change, actively challenging processes and practices using structured continuous improvement methods to deliver measurable service improvements.
Experience of change intake, backlog prioritisation, roadmap management and benefits realisation, including baselining, adoption tracking and post-implementation review.
Ability to embed change into business-as-usual operations through effective stakeholder engagement, communications, readiness planning and training support.
Must have the right to work in the UK and travel to other XPS offices when required.

Desirable:

Previous experience in Public Sector: experience of working within a Public Sector environment including stakeholder management via framework agreements.
Lean/ Continuous Improvement qualification or equivalent experience (e.g., Lean, Six Sigma, Kaizen facilitation).
Experience in regulated environments and/or working with risk, compliance and audit requirements.
Experience supporting client-facing governance reporting (packs, metrics, narrative, actions).

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications below or contact [email protected]. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com

Apply Now

Refine Your Search

senior client manager jobs in hartlepool, dur

Change & Delivery Lead - Public Sector

Site Manager / Senior Site Supervisor – Refurbishment

Maintenance & Repairs Co-ordinator

Management Trainee

Senior Development Manager

ERP Transformation Programme Manager (FTC)

National Operations Manager

Network Infrastructure Project Manager

Account Manager - North East or North Yorkshire

Senior Project Manager

Fire & Security Project Manager

Actemium Automation Teesside - Business Development Manager

Client Delivery Manager

Senior Bid Manager

Knowledge Analyst

Senior Design Manager

B2B Energy Sales Consultant – Outbound Telesales

Actemium Automation Teesside - Business Development Manager

Recruiter

Depot Manager

I want to receive the latest job alerts for senior client manager in hartlepool, dur

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