It support Work, Jobs in Hartlepool, Eng (with Salaries)

IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
6h
1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
8d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
7d
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
10d
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
7d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
Service Desk Analyst
HM Treasury —Darlington
- £29,280 - £33,450 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime
13d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Customer Support & Logistics Specialist
Easology —Peterlee
- £13.00 - £13.50 an hour
- Part-time
- Software troubleshooting
- Administrative experience
- In-person
Quick apply
Systems Support Analyst
Altrad —Middlesbrough
- Travel
- Organisational skills
- Communication skills
Quick apply
Mechatronics Systems Training Engineer
Labman Automation —Stokesley
- £40,000 - £55,000 a year
- Full-time
- Laboratory experience
- Continuous improvement
- Organisational skills
Service Desk Agent
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
9d
IT Technician
END —Washington
- Full-time
- Computer networking
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
DDaT Service Analyst
HC-One - Strategy —Darlington
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Digital Operations Apprentice
Edward Robertson Limited —Darlington
- £17,000 - £22,000 a year
- Full-time
- English
- School
- Free parking
- Annual leave
Quick apply
1d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply

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IT Support Technician

Watson Woodhouse & Macks Solicitors
Middlesbrough

Quick apply

Job details

Full-time
6 hours ago

Benefits

Additional leave
Annual leave
Company pension
Employee discount

Qualifications

Azure
Microsoft Outlook
Technical support
Information security
Analysis skills
IT support
Organisational skills
SharePoint
IT
Document management systems
A Level
Active Directory
Intune

Full job description

Watson Woodhouse & Macks Solicitors are national law firms, with Head Quarters based in Middlesbrough, serving clients throughout the UK and further afield in an array of legal areas. With a history stretching back over 30 years, we have developed an outstanding reputation which has been recognised for our high-quality advice and first-class personal service.

We are a business that is passionate about empowering unrivalled industry talent and enabling them to pursue their ambitions. As a firm, we endeavour to develop our people whilst encouraging them to teach and coach one another. As we continue to grow and become the law firm of choice in our regions, we believe it is crucial to retain our family culture driving our firms forward together.
Due to business expansion, we have implemented a Talent Team that is purely dedicated to our employees; it is their duty to source, retain and invest in our inhouse talent.
If this sounds like a vision you would like to be a part of and you meet the requirements of the role described, we’d be delighted to hear from you.

Join Our IT Team
We're looking for a proactive and organised IT Support Technician to join our IT team and help ensure colleagues across the firm have the technology and support they need to work effectively.
Supporting our multisite legal practice, you'll provide first line and routine second line IT support, maintaining devices, user accounts, Microsoft 365 services and office technology. You'll play an important role in keeping our systems secure, reliable and running smoothly while delivering a responsive and professional support service to colleagues.
This is an excellent opportunity for someone who enjoys troubleshooting technical issues, learning new technologies and making a real difference to the day to day operation of the business.
The Role
As an IT Support Technician, you'll be the first point of contact for IT support across the firm, assisting colleagues via our service desk, telephone, email and in person.
You'll diagnose and resolve a wide range of technical issues, manage IT service requests, prepare equipment for new starters, support Microsoft 365 technologies and help maintain a secure and efficient IT environment.
Working closely with the IT Manager and IT Systems Administrator, you'll also assist with system maintenance, device management and continuous improvements to the firm's
IT services.

Key Responsibilities
To provide first-line and routine second-line IT support to users across the firm via the service desk, email, telephone and in person.

To log, manage, update and resolve incidents and service requests in the firm’s ticketing system within agreed service standards.

To troubleshoot hardware, software, printing, login, access, telephony, meeting room and connectivity issues.

To escalate more complex incidents, recurring issues or major problems to the IT Manager or the IT Systems Administrator as appropriate.

To build, configure, deploy, maintain and replace desktops, laptops, printers, mobile devices and related peripheral equipment.

To support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint and standard desktop applications.

To assist with Entra ID, Active Directory, Intune and endpoint administration for standard user tasks.

To carry out joiner, mover and leaver processes, including user creation, permissions, MFA setup, device allocation, equipment collection and access removal.

To maintain accurate records for IT assets, equipment stock, licenses and standard configuration information.

To support office technology including printers, photocopiers, meeting room equipment and telephony systems.

To assist with routine checks, patching, updates and scheduled maintenance activities.

To support cyber security operations by applying standard security controls, reporting suspicious activity, assisting with endpoint checks and following agreed security procedures.

To work with third-party suppliers and support providers were required under the direction of the IT Manager.

About You
You'll enjoy solving technical problems, have a methodical approach to your work and take pride in providing reliable support to colleagues.
Essential
A-Level in Information Technology or equivalent practical experience.

Good knowledge of Microsoft 365 and Windows desktop environments.

Understanding of user account administration, password management and access control.

Strong troubleshooting and analytical skills.

Ability to communicate technical information clearly to colleagues with varying levels of IT knowledge.

Excellent organisational skills with the ability to prioritise competing workloads.

Strong attention to detail and commitment to following IT security procedures.

Desirable
Experience in an IT Support, Service Desk or Technical Support role.

Experience with Microsoft Intune, Entra ID (Azure AD) and endpoint management.

Experience supporting users across multiple office locations.

Experience with legal software, document management or case management systems.

Knowledge of Cyber Essentials and secure IT practices.

Experience using Freshservice or another IT Service Management platform.

What We Offer
Competitive salary

33 days annual leave including bank holidays

Additional birthday leave

Company pension scheme

Staff discount on legal services

Long service recognition

Quick apply

Refine Your Search

it support jobs in hartlepool, eng

IT Support Technician

1st/2nd Line Support Analyst

IT Support Technician

IT Technician Service Desk

1st Line IT Support Technician

Technical Support Specialist (Hybrid)

Service Desk Analyst

Service Desk Engineer

Customer Support & Logistics Specialist

Systems Support Analyst

Mechatronics Systems Training Engineer

Service Desk Agent

IT Technician

Service Desk Manager

2nd Line Support Technician

Service Desk Team Leader

DDaT Service Analyst

End User IT Apprentice

Digital Operations Apprentice

3rd Line Network Support Engineer

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