Customer advisor Work, Jobs in Hartshill, Brk (with Salaries)

Technical Customer Support Advisor - F'real
Rich Products Corporation —Andover
- Bakery
- Annual leave
7d
Customer Service Advisor - Part-Time Evening/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Annual leave
Quick apply
5d
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Customer Advisor
Boots —Abingdon
- £13.02 - £15.10 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
13d
Customer Support Advisor
Guardsman Industries —Abingdon
- £24,358.62 - £24,788.48 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
12d
Service Advisor
Marshall Motor Group —Abingdon
- £33,733 a year
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
Seasonal Sales Advisor
Hotel Chocolat —Newbury
- £13.05 an hour
- Seasonal
- Customer service
- Hotel
- Café
- Employee discount
Sales Advisor
Imagine Cruising —Royal Wootton Bassett
- Weekend availability
- Sales
- Computer literacy
- Computer skills
- Free parking
Quick apply
6d
Customer Service Advisor
Soha Housing Limited —Didcot
- £30,518 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
4d
Trainee Dispenser
Boots —Hungerford
- £13.12 an hour
- Weekend availability
- No experience needed
- Employee assistance programme
- Employee discount
Sales Advisor 20h
& Other Stories —Oxford
- Part-time
- Communication skills
- Employee discount
Quick apply
6d
Customer Advisor
B&Q —Abingdon
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
11d
Customer Service Advisor
Howard Tenens Logistics —Swindon
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Customer Service Advisor
Test Valley Borough Council —Andover
- £27,424.56 - £29,056.08 a year
- Temporary
- Bilingual
- Customer service
- English
Quick apply
7d
Customer Service Advisor - Maternity Cover
Collard Group Ltd —Andover
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Bookings Coordinator
Carite Service Centre LTD —Swindon
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Employee discount
Quick apply
23h
Service Support Advisor
UK Atomic Energy Authority —Culham
- £32,903 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
Quick apply
7d
Retail Sales Advisor - Vodafone
Red Gull Limited —Oxford
- From £13.45 an hour
- Weekend availability
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
9d
Dose Records Officer
UK Health Security Agency —Didcot
- £27,335 - £28,442 a year
- Part-time
- Microsoft Word
- Administrative experience
- Presentation skills
1d

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Technical Customer Support Advisor - F'real

Rich Products Corporation -
Andover

Apply Now

Job details

7 days ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
Firmware
Internal department liaison
Complaint handling
Customer interaction
Root cause analysis
Help desk

Full job description

Location:
Andover, GB, SP11 8EZ

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Custom Field 2: 41097
Category: Customer Service
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Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 locations and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

Provides remote technical support through Remote Gateway to customers, including installation, troubleshooting, and problem resolution.
Responds to customer questions regarding operation and malfunctions of assets.
Advises customers on preventative maintenance and configuration adjustments to improve machine performance and customer satisfaction.
The role will liaise with engineering technical support in the US, as necessary.
Responds to customer queries, liaising with service providers and DCC to ensure customer support to F’real. Manager the F’real tech inbox and plays a supportive role in the SP inbox.

KEY ACCOUNTABILITIES/OUTCOMES

Responding to customer requests through email
Escalating any enquiries as where necessary within the organization.
Monitoring of the SP and F’real Tech email inboxes
Build excellent relationships with all external and internal Customers providing outstanding customer satisfaction.
Responsible for helping to resolve last minute problems that arise.
Closing out cases.
Maintain high customer experience ratings through aiming for a first time fix to ensure MTTR of cases is decreasing monthly to a level acceptable to the freal business unit
Daily upkeep of SP and F'realtech inboxes to ensure they are clear and manageable. This requires effective email organisation, prioritisation, and response. Categorise emails by flagging associate dealing with the response. Continue to chase outstanding emails and management for decisions to be made for emails that are in the inbox for longer than a 7- day period.
Ensure good technical knowledge for functioning Remote Gateway to ensure efficient remote upgrading of asset firmware to further ensure customer satisfaction
Monitor all whattsapp groups daily to ensure a quick response to engineers onsite to further help in any troubleshooting issues. This includes liaising with the technical support role to ensure quick troubleshooting.
Respond to customer requests with urgency, including Rhenus/Unidata Service providers, within 24 - hour window. Ensure any exchanges/swaps and installations are done in a 3 - day period in line with SLAs.
Work closely with commercial to support any new store openings with the focus on the new model of selling blenders vs free on loan.
Ensure customers are kept informed of the repair of their blender on a weekly basis.
Monitor Salesforce records - ensure information is inputted in an accurate and timely manner and chase service providers for cases that have been open for 7+ working days. Ensure all timeline of information is inputted including any interim communication with the store or with DCC.
Assist DCC in gaining further understanding of certain procedures for differing cases. Every new issue needs a new case, even if an engineer has recently attended the store.
Challenge DCC when they do not provide enough adequate information

You must comply with Rich Products Health and Safety policies and procedures at all times.

KNOWLEDGE/SKILLS/EXPERIENCE

Critical

Customer services experience
Experience equipment or engineering customer service
Experience of using CRM/Sales force or an equivalent system
Ability to work to critical time scales and under pressure
Conducting Root cause analysis
Able to explain confidently clearly and succinctly instructions and processes.
Collaborative team player
Self-sufficient and confident in working without supervision.
Training others e.g., train the trainer experience.
Working with third party service providers
Managing customer complaints
Analytical and problem-solving mind set.
Can do attitude who embraces development

Desirable

Engineering related discipline of study
Process management experience
Multi-site and multi customer experience
Experience of working with retail customer
Experience of working in a global organisation.
Creating processes and procedures
EME customer support/call centre

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

Competitive compensation
Health & financial benefits
Paid time off
Parental leave
Family planning support
Flexible work policy
Associate resource groups
Volunteering & community impact opportunities
Holiday gatherings In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

.buttontext1208240bb264bced a{ border: 1px solid transparent; } .buttontext1208240bb264bced a: focus{ border: 1px dashed #d31145 !important; outline: none !important; }
MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With over 13,500 associates working in 100 locations globally, and annual sales at $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Apply Now

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customer advisor jobs in hartshill, brk

Technical Customer Support Advisor - F'real

Customer Service Advisor - Part-Time Evening/Weekends

Customer Service Advisor