Incident manager Work, Jobs in Hartwell, Nth (with Salaries)

Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
2d
Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place
A01 Santander UK plc —Milton Keynes
- £56,000 - £84,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Analysis skills
3d
Duty Manager
Virgin Active —Northampton
- Communication skills
- Annual leave
- Employee discount
Senior Administrative Officer - Bedfordshire - East of England
HM Prison & Probation Service —Bedford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Staff - Force Control Room Operative
Northamptonshire Police —Northampton
- £30,333 a year
- 12 hour shift
- Presentation skills
- Annual leave
- Employee assistance programme
Customer Liaison Officer
Milton-Keynes-Council —Milton Keynes
- £33,119 - £37,563 a year
- Microsoft Word
- In-person
- Communication skills
- Annual leave
- Work from home
8h
Lead Asset Manager Solar O&M
BayWa r.e. —Milton Keynes
- Full-time
- Engineering
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
Race Director
Daytona Motorsport —Milton Keynes
- £11.25 - £14.75 an hour
- Weekend availability
- Computer literacy
- Public speaking
- First Aid Certification
Quick apply
Specialist Multi Skilled Consultant
Nationwide Building Society —Northampton
- From £27,500 a year
- Full-time
- Organisational skills
- Financial services
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £35,000 - £40,000 a year
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Data Privacy Manager
DHL Supply Chain —Milton Keynes
- Remote
- Travel
- Communication skills
- Annual leave
13d
Race Director
Formula Fast Indoor Karting —Milton Keynes
- £13.75 - £14.00 an hour
- Mentoring
- Organisational skills
- Leadership
Quick apply
SOC Operator
Mitie —Northampton
- 12 hour shift
- Microsoft Word
- Organisational skills
- Communication skills
Premises Manager
Amey Ltd —Northampton
- £15.60 an hour
- Full-time
- Training & development
- School
- Employee discount
Quick apply
1d
Duty Manager
Padel Vault —Milton Keynes
- £26,500 - £28,000 a year
- Part-time
- Bar
- Management
- Inventory control
- Free parking
- Employee discount
Quick apply
2d
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Management
- Rehabilitation centre
- Budgeting
Quick apply
CCTV Control Room Officer - Midsummer Place, Milton Keynes
Savills Management Resources —Milton Keynes
- £14.99 an hour
- Full-time
- Microsoft Word
- Management
Senior Administration Officer - Pre-Release Team (South Central)
HM Prison & Probation Service —Bicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Leadership
Quick apply
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply

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Service Desk Team Leader

Advania UK -
Milton Keynes

Apply Now

Job details

Permanent
£40,000 - £50,000 a year
2 days ago

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Team management
Risk management
Recruiting
Interviewing
Customer support
Professional development mentoring
Information technology team management
Help desk

Full job description

Service Desk Team Leader
Position Overview
We are looking for a Service Desk Team Leader to join our team in Milton Keynes.

This role would suit a Team Leader or Service Delivery Manager with experience of working in an IT managed services organisation.

Salary & Benefits

The budgeted salary for this role is between £40,000 and £50,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities
In this role, you will manage and lead a team of IT support engineers, ensuring support tickets are responded to within agreed timeframes, engineers are mentored and developed, and that our customers receive the high quality of service that we strive to deliver.

What Success Looks Like

Building effective relationships with team members, customers, and key internal stakeholders to establish credibility and understanding of the service operation
Establishing and maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activities
Gaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performance
Identifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans and proactive management
Improving operational control by implementing effective management of ticket queues, backlog, workload balancing, escalations, and service desk processes
Promoting a culture of accountability, collaboration, customer focus, and continuous improvement across the team
Establishing effective communication and collaboration with other teams to support seamless service delivery and customer outcomes

Qualifications & Experience

The ideal candidate for this role will have:

Proven experience in a Team Leader or Service Delivery Manager role at an IT Managed Service Provider
Experience of managing teams of Technical Engineers
A track record of developing and implementing individual performance plans
Experience with hiring and interviewing potential employees
Experience of working as part of a wider service delivery function
Demonstrable understanding of incident, problem, and change management at ITIL foundation level
Strong interpersonal skills for working with a range of individuals and providing team mentorship and support

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

Apply Now

Refine Your Search

incident manager jobs in hartwell, nth

Service Desk Team Leader

Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place

Duty Manager

Senior Administrative Officer - Bedfordshire - East of England

Staff - Force Control Room Operative

Customer Liaison Officer

Lead Asset Manager Solar O&M

Race Director

Specialist Multi Skilled Consultant

Senior Facilities Co-Ordinator

Data Privacy Manager

Race Director

SOC Operator

Premises Manager

Duty Manager

Centre Manager - Banbury Lodge

CCTV Control Room Officer - Midsummer Place, Milton Keynes

Senior Administration Officer - Pre-Release Team (South Central)

Key Account Director

3rd Line Service Desk Engineer

I want to receive the latest job alerts for incident manager in hartwell, nth

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