Customer service manager Work, Jobs in Harwich, Ess (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Relations Manager
Beaumont Manor Care Home —Frinton-on-Sea
- Up to £45,000 a year
- Full-time
Quick apply
Group Aftersales Development Manager
Marriott Motor Group —Whitton
- £60,000 - £80,000 a year
- Full-time
- CRM software
- Management
- Sales
- Free parking
- Sick pay
Quick apply
6d
Store Manager - Ipswich *New Store Opening*
Oak Furnitureland —Ipswich
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
6d
Customer Service Manager (CSM)
Easy Mobility Services (EA) Ltd —Colchester
- £30,000 - £32,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
13d
Assistant Sales Manager
LRG —Felixstowe
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Negotiation
- Employee discount
Quick apply
14d
General Services Manager - Stowmarket
14forty —Stowmarket
- Up to £41,000 a year
- Communication skills
Asisstant Manager
JGP East Anglia - The Waterfront —Ipswich
- £32,500 a year
- Full-time
- Hospitality
- Team management
- Organisational skills
- Employee discount
Quick apply
10d
Business Development Manager (BDM) - Colchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Colchester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Facilities & Administration Manager
The Salvation Army —Ipswich
- £17.05 an hour
13d
Deputy Store Manager
Dunelm —Ipswich
- Up to £34,000 a year
- Weekend availability
- Management
Holiday Services Manager
Park Holidays UK —Saxmundham
- £28,000 - £29,000 a year
- Temporary
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Operations Manager
Morrisons —Ipswich
- Leadership
- Employee discount
Quick apply
8d
Operations Manager (E&W)
Morrisons —Melton
- Leadership
- Employee discount
Quick apply
5d
Team Leader
Card Factory —Ipswich
- £13 an hour
- Leadership
Account Manager - Laura Mercier- Fenwick Colchester- Maternity cover- 37.5 hours
Orveon Global Ltd UK —Colchester
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Restaurant General Manager
GAD Corporation (do not delete) —Ipswich
- £11 - £22 an hour
- Night shift
- Computer literacy
- Analysis skills
- Quick service & fast food restaurant
- Annual leave
- Flexible schedule
6d
Area Sales Manager
G & J Peck Ltd —Woodbridge
- Weekend availability
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
- Life insurance
Quick apply
2d
Assistant Manager
KwikFit —Ipswich
- £30,691.80 a year
- Full-time
- Employee assistance programme
- Employee discount
9d
Area Manager - On the Bench Ipswich/Colchester Area
Booker Group —Ipswich
- IT
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
2d

I want to receive the latest job alerts for customer service manager in harwich, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year
7 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within haulage, transport, or logistics.
Strong understanding of transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in harwich, ess

Customer Service Manager (Haulage / Logistics)

Customer Relations Manager

Group Aftersales Development Manager

Store Manager - Ipswich New Store Opening

Customer Service Manager (CSM)

Assistant Sales Manager

General Services Manager - Stowmarket

Asisstant Manager

Business Development Manager (BDM) - Colchester - Circa 41k Package- 53k OTE Uncapped

Facilities & Administration Manager

Deputy Store Manager

Holiday Services Manager

Operations Manager

Operations Manager (E&W)

Team Leader

Account Manager - Laura Mercier- Fenwick Colchester- Maternity cover- 37.5 hours

Restaurant General Manager

Area Sales Manager

Assistant Manager

Area Manager - On the Bench Ipswich/Colchester Area

I want to receive the latest job alerts for customer service manager in harwich, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected