Head of customer experience Work, Jobs in Haslemere, Sry (with Salaries)

Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
12d
HEAD OF MARKETING & PR
Wellington Estates —Stratfield Saye
- Weekend availability
- Management
- Analysis skills
- In-person
- Annual leave
- Employee discount
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Head of Systems
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Agile
- Free parking
- Employee assistance programme
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
12d
Head of Creative
The Jockey Club —Esher
- Full-time
- Leadership
- Annual leave
8d
Events Coordinator- Part Time
TeamSport —Farnham
- £5,433 - £23,769 a year
- 8 hour shift
- Sales
- Customer service
- Communication skills
Head of Data Engagement and Delivery
Allianz —Guildford
- Full-time
- Hybrid work
- Product management
- Agile
- Financial services
- Employee discount
7d
Senior Project Support Professional
BAE Systems —Frimley
- From £44,600 a year
- Hybrid work
- Organisational skills
4d
Head of Business Intelligence
Allianz —Guildford
- Full-time
- Hybrid work
- Agile
- Financial services
- Leadership
- Employee discount
7d
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
3d
Head of Business Delivery
Civil Aviation Authority —Gatwick Airport
- Up to £90,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Head of Sales - IT MSP Services
Global 4 Communications Limited —Horsham
- £75,000 - £200,000 a year
- Full-time
- Hybrid work
- Sales
- Mentoring
- IT
- Referral programme
Quick apply
Lead Business Analyst
Allianz —Guildford
- £70,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
- Financial services
- Employee discount
Head of Central Logistics
Nomad Foods —Woking
- Leadership
Duty & Compliance Manager
Farnham Maltings —Farnham
- £27,000 - £30,000 a year
- Full-time
- Management
- Maintenance
- First Aid Certification
- Free parking
- Store discount
Quick apply
2d
Content Lead
Propel Together —Wokingham
- £75,000 - £80,000 a year
- Management
Business Development Manager (Defence Sales - Maritime)
Novatech Ltd —Portsmouth
- £35,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Free parking
- Employee assistance programme
9d
Head of Data and AI Governance
Allianz —Guildford
- Full-time
- Hybrid work
- Financial services
- AI
- Leadership
- Employee discount
8d
Sales Development Manager - P&G Professional
Procter & Gamble —Weybridge
- Full-time
- Hospitality
- Project management
- Free parking
- Employee stock ownership plan

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Customer Support Executive (supporting USA customers)

CILS International -
Worthing

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Company events
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Outlook
Sales
Customer service
Microsoft Office
Administrative experience
B2B sales
Phone etiquette
Communication skills

Full job description

Customer Support Executive (USA Territory)

About Us:

We are the world’s leading manufacturer of highly durable identification labels, trusted by over 15,000 industrial and laboratory customers globally.

Our labels are found on vaccines for global biotech companies, deep-sea oil platforms, the International Space Station, satellites, Formula 1 cars, and much more. Our customers include some of the world’s most respected blue-chip organisations across industries such as Aerospace, Military & Defence, Electro/Mechanical Equipment Manufacturing, Telecommunications, Automotive, Government, Clinical Laboratories, and Hospitals.

The Opportunity:

We have a fantastic opportunity for a Customer Support Executive to join our team and provide administrative support to our growing base of American customers. This is a UK office based role (Worthing, West Sussex), working American East Coast hours to align with our customers’ working day.

You will play a critical role in supporting our sales team and ensuring a seamless customer experience.

Key Responsibilities:

Handling and/or fielding inbound calls and emails to the team.
Input new leads, enquiries, and cases into our CRM system with accuracy.
Maintain accurate and up-to-date customer records.
Provide pricing for repeat quotes and order requests.
Processing all customer orders on our CRM system.
Proactively guide customers from order receipt to artwork/format approval.
Respond to requests for certifications, compliance information, and delivery updates.
Ensure an exceptional customer experience is consistently delivered.
Manage reminder emails based on customer reorder forecasts.
Oversee our automated dunning process and escalate debt concerns when necessary.

Please note: This is an administration-focused, process-driven role.

What We’re Looking For:

Proven customer service experience in a B2B sales environment.
Strong administrative skills and attention to detail are essential.
Ability to work at pace with precision and accuracy.
Excellent written and verbal communication skills across Teams, email, and phone.
Collaborative team player who thrives in a supportive environment.
Previous experience of working with a CRM system is beneficial.
Highly organised with the ability to prioritise tasks in a busy setting.

A CILS Customer Support Executive is one of three important roles in each sales territory, working closely with the Customer Partnership Manager and Business Development Manager. Together, you’ll ensure revenue growth and deliver our ‘No Fail Commitment’ through ‘Complete Customer Care’.

Due to the collaborative nature of our working environment, the role is 100% office-based at our Worthing Head Office.

Working Hours

Monday to Thursday: 12:00pm – 9:00pm
Friday: 12:00pm – 6:00pm

What You’ll Receive

In addition to working in a forward-thinking and supportive team environment, you’ll receive a competitive benefits package that includes:

25 days annual leave
Private medical insurance
Life insurance
Contributory pension scheme
Contemporary break-out area
Free on-site parking

Additional perks:

Casual dress code
Company events

Our Values

We are innovators and leaders in durable label technology, continually pushing boundaries to solve our customers’ most complex challenges. We take ownership of our work, collaborate closely, and never compromise on quality. Just like our labels, our customer relationships are built to last.

If you’re passionate about delivering exceptional support and being part of a high-performing team, we’d love to hear from you.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full time position, located on-site at our Worthing head office. Are you OK with a full-time office based role?
Are you happy to work American East Coast hours?

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in haslemere, sry

Customer Support Executive (supporting USA customers)

HEAD OF MARKETING & PR

Head of Operations

Head of Systems

Customer Service Manager

Head of Creative

Events Coordinator- Part Time

Head of Data Engagement and Delivery

Senior Project Support Professional

Head of Business Intelligence

Director of People & Culture

Head of Business Delivery

Head of Sales - IT MSP Services

Lead Business Analyst

Head of Central Logistics

Duty & Compliance Manager

Content Lead

Business Development Manager (Defence Sales - Maritime)

Head of Data and AI Governance

Sales Development Manager - P&G Professional

I want to receive the latest job alerts for head of customer experience in haslemere, sry

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