Customer service / call centre manager Work, Jobs in Haslingden, Lan (with Salaries)

OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Banking
- Annual leave
- Work from home
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Customer Service Advisor - Call Centre
Bloom Manchester —Manchester
- £12.80 - £13.50 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Employee discount
- Referral programme
Quick apply
11h
New Partner Experience Advisor (UKI Market)
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
Resourcing Support Officer
Trafford Council —Trafford
- £20,791 - £24,817 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Human resources
- Annual leave
- Work from home
6d
Billing Customer Service Advisor
Yorkshire Water —Bradford
- £27,417 - £31,942 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Customer Service Specialist
Training Qualifications UK —Sale
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
New Partner Experience Advisor - French Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
Collections Advisor
Evolution Money —Manchester
- £33,057 a year
- Full-time
- Hybrid work
- Negotiation
- Annual leave
Quick apply
Central Service Administrator-1
Trane Technologies —Bolton
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
New Partner Experience Advisor - Italian Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Tenancy Support Officer
Trafford Council —Trafford
- £32,061 - £33,699 a year
- Monday to Friday
- Hybrid work
- IT
- Annual leave
- Work from home
8d
Customer Service Advisor (Temp Maternity Cover)
Kenny Waste Management Ltd —Manchester
- Full-time
- Customer service
- IT
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
8d
Customer Service Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
19h
Contact Centre Team Leader
Alliance Healthcare —Leigh
- Full-time
- IT
- Leadership
- Communication skills
Care Operations Manager - French
Deliveroo —Manchester
- Full-time
- Customer service
- Communication skills
- Annual leave
2d
Global Management Development Programme (Outperformer)
HILTI —Manchester
- £37,500 a year
- Master's degree
- Mentoring
- Leadership
11d
Restaurant Launch Assistant - Dutch Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Sales
- English
- Restaurant

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customer service / call centre manager jobs near haslingden, lan

OOH Contact Centre Manager (32 Hours)

PropCall -
Stretford

Quick apply

Job details

Part-time
£15.38 - £17.95 an hour

Benefits

Casual dress
Cycle to work scheme
Company events
On-site parking

Qualifications

Management
Computer literacy
Maintenance
Emergency management
Microsoft Office
Performance management
NVQ
BTEC
Communication skills

Full job description

Would you like to be a vital part of the growth plans for a rapidly growing Out of Hours Property Management Service Provider?...

Job Title OOH Contact Centre Manager

Department Group OOH Operations

Tier & Band Tier 2 Band 4

Reporting to Operations Manager

Hourly Rate Range £15.38 - £17.95 Dependent on Experience

Hours & Days of Work 32 Hours P/W, Sunday 10am-8pm, Monday 3pm-11pm, Tuesday 3pm-11pm, Friday 3pm-11pm

Interview Process Pre-Screen Telephone, Interview In Person @ Office x 2

Team manager & Shift Leader for our OOH Operation

Key Responsibilities

· Employee Retention and Engagement

· Client Contract Retention & Quality

· Answer Rate KPI Delivery

· Attendance Management

· Performance Management

· Quality Monitoring & Feedback Management

Experience

· 3+ Years management experience within a call centre setting.

· 1+ Years within a Property Maintenance setting, albeit can be linked in FM call centre environments. General real estate agency works does not count. Property Maintenance only with experience of reactive emergency settings

Industry / Sector Experience

Property Management, Accident handling, Emergency Call Centre Management. 999 Call Centre Managers. Pressurised call-handling settings.

Previous Role Types & Seniority

Contact Centre Team Leader/Customer Service Team Leader/Helpdesk Team Manager/Service Centre Manager/Contact Centre Manager/Middle to Lower Senior Level Office/Contact Centre Management

Achievements we would Like to See

Regularly hitting own and departmental KPI’s (with a focus on real time management of shift answer rates & wait times in addition to continuous improvement/quality KPIs).

Can evidence specific examples of turning around under performance & building a team to achieve targets consistently.

Ownership of the real time activity during often high-volume shifts independently & with assistance from peers.

Developing colleagues for internal progression.

Technical Ability

Computer literate, experience using CRM’s, Telephony Software & Microsoft Suite.

Preferred Qualifications (Nice to Have)

Any Property Management Qualifications (ARLA etc..).
ILM Qualifications
Relevant NVQ/BTEC/Degree
GDPR / H&S / CIPD in People or L&D

Soft Skills / Competencies

· Emotional intelligence, someone experienced with managing & motivating people.

· Maturity, can up-hold standards and understand the direction business is heading in.

· Desirable if experienced with less sociable hours work.

· Problem solving, risk assessment and understanding clients & how to make our service the best product/resolution for clients.

· Strong communicator with seniority in their manner.

Cultural Fit

· Team Player Dynamic should be Co-operative with existing management team, willing to learn company and industry specific methodology. Confident in their ability but not too rigid that they’re not willing to work together, compromise and remain resilient throughout. -

· Comfortable making quick decisions during live shifts under pressure.

· Able to run the shift with independence, autonomous in their operation of the shift.

· Musty be visible, vocal & approachable to the team during a shift in real time, leading from the floor. This role is not for someone who manages from behind a desk via email retrospectively.

· Collaborates with Operations Manager and SPM & PM Peers to ensure shift coverage and share best practices.

· Clear communicator, able to give instructions with confidence and debrief in quieter moments on shift.

· Gives live, real time soft skills and process coaching pro-actively throughout shifts, alongside more formal documented feedback

Success Metrics

What does success look Like in 90 Days? Colleague should be fully assimilated within the team with strong understanding of their reports and wider team. Should be directing the Saturday shift towards achieving individual and team KPIS.

What does success look Like in 1 Year? Colleague should be consistently evidencing that they are following all relevant people management policies, their team should be compliant and KPIs consistently on target, working towards own personal development.

If this sounds like the opportunity for you, please apply now!

Pay: £15.38-£17.95 per hour

Benefits:

Casual dress
Company events
Cycle to work scheme
On-site parking

Experience:

Management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service / call centre manager jobs in haslingden, lan

OOH Contact Centre Manager (32 Hours)

Customer Banking Agent

Telesales Team Manager - Customer Loyalty

Customer Service Advisor - Call Centre

New Partner Experience Advisor (UKI Market)

Customer Service Specialist

Resourcing Support Officer

Billing Customer Service Advisor

Customer Service Specialist

New Partner Experience Advisor - French Speaking

Collections Advisor

Central Service Administrator-1

New Partner Experience Advisor - Italian Speaking

Tenancy Support Officer

Customer Service Advisor (Temp Maternity Cover)

Customer Service Agent

Contact Centre Team Leader

Care Operations Manager - French

Global Management Development Programme (Outperformer)

Restaurant Launch Assistant - Dutch Speaking

I want to receive the latest job alerts for customer service / call centre manager in haslingden, lan

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