Service leader Work, Jobs in Hassocks, Wsx (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Horsham
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
1d
Deputy Store Manager
Lidl —Burgess Hill
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
2d
Operations Manager
Clear People —Haywards Heath
- £38,000 - £45,000 a year
- Full-time
- Management
- IT
- In-person
Quick apply
9d
Carers with Driving Experience
ONTIME TRANSPORT SERVICES LTD —Sussex
- £550 - £660 a week
- Part-time
- Customer service
- English
- Driving
Quick apply
6d
General Manager
Places for People —Haywards Heath
- £45,000 a year
- Hospitality
- Customer service
- Employee discount
9d
Customer Team Leader
Co-op —Cowfold
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
2d
Team Member (Stock)
NEXT —Haywards Heath
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
Hub /Team Leader Send Day Opportunities
Down Syndrome Development Trust —Brighton
- £30,000 - £35,000 a year
- Weekend availability
- Management
- Working with individuals with disabilities
- Supervising experience
- Free parking
Quick apply
8d
Digital service manager
East Sussex Healthcare NHS Trust —Eastbourne
- £57,528 - £64,750 a year
- Full-time
- Employee assistance programme
Youth Leader (Sussex)
St John Ambulance —Sussex
6d
Youth Leader (Ringmer Unit)
St John Ambulance —Ringmer
6d
Customer Service Team Leader
William Hill —Burgess Hill
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
7d
Store Manager
Iceland —Brighton and Hove
- £40,000 - £42,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
Delivery Driver
Blakes Meats Ltd —Brighton
- £26,436.80 - £28,516.80 a year
- Full-time
- Heavy lifting
- Sales
- Driving
- Free parking
- Employee discount
Quick apply
10d
Delivery Manager
NEXT —Haywards Heath
- Part-time
- Employee discount
Team Member
NEXT —Horsham
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
6d
Field Care Supervisor, Assessor & Trainer
Guardian Angel Carers Mid Sussex —Burgess Hill
- £27,300 - £29,600 a year
- Full-time
- Care experience
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
13d
Customer Delivery Driver - Eastbourne Extra
Tesco UK —Eastbourne
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
14h
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Burgess Hill
- £16.05 an hour
- Full-time
- Employee discount
Quick apply
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme

I want to receive the latest job alerts for service leader in hassocks, wsx

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Horsham

Quick apply

Job details

Permanent
£42,000 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Sussex?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

service leader jobs in hassocks, wsx

Freedom to Speak Up Guardian

Deputy Store Manager

Operations Manager

Carers with Driving Experience

General Manager

Customer Team Leader

Team Member (Stock)

Hub /Team Leader Send Day Opportunities

Digital service manager

Youth Leader (Sussex)

Youth Leader (Ringmer Unit)

Customer Service Team Leader

Store Manager

Delivery Driver

Delivery Manager

Team Member

Field Care Supervisor, Assessor & Trainer

Customer Delivery Driver - Eastbourne Extra

7.5 Tonne Collection and Delivery Driver

Senior Customer Success Manager

I want to receive the latest job alerts for service leader in hassocks, wsx

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