Customer service manager Work, Jobs in Hastings (with Salaries)

Business Performance Manager
EHB Manufacturing Ltd —Battle
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Research
- Analysis skills
Quick apply
9d
Holiday Services Manager
Park Holidays UK —Pevensey Bay
- £29,000 a year
- Full-time
- Organisational skills
- Computer skills
- Guest services
- Employee assistance programme
- Employee discount
1d
STORE MANAGER
Primark —Hastings
- Continuous improvement
- Training & development
- Retail management
- Annual leave
Branch Manager Designate
Alsford Timber —Hailsham
- £30,000 - £40,000 a year
- Full-time
- In-person
- Leadership
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Relationship Manager
Care UK —Hailsham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
14d
Deputy Manager
Halfords —Bexhill
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Annual leave
- Employee discount
Product Manager - Digital Journeys
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Annual leave
12d
Senior NPD & Innovation Manager
zendbox —Paddock Wood
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Sales Manager
Skinners Sheds Ltd —St Leonards-on-Sea
- £12.71 an hour
- Overtime
- Management
- Sales
- Customer service
Quick apply
4d
Digital Growth Manager
Sea Magik —Staplehurst
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Social media management
- Analytics
- Free parking
- Work from home
Quick apply
2d
Shop Manager - Lewes
Raystede Centre for Animal Welfare —Lewes
- £27,833 a year
- Full-time
- Retail management
- Leadership
- Annual leave
International Senior eCommerce Manager
Ancient + Brave —Lewes
- Full-time
- Spanish
- Analysis skills
- Leadership
- Employee assistance programme
- Employee discount
Luxury Showroom Manager
Quorn Stone —Royal Tunbridge Wells
- £33,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid training
- Employee assistance programme
Assistant Store Manager
Tapi —Eastbourne
- Full-time
- Sales
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
14d
Mixology Team Leader
Bird & Blend Tea Co. —Rye
- £14.14 an hour
- Part-time
- Customer service
- University
- Annual leave
- Employee assistance programme
Quick apply
8d
Hotel - Duty Manager
Premier Inn —Ashford
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Assistant Restaurant Manager
East Sussex National —Uckfield
- £29,000 a year
- Full-time
- Customer service
- Computer literacy
- Hotel
- Free parking
- Annual leave
Quick apply
Shop Manager - Ringmer (On-site)
Raystede Centre for Animal Welfare —Ringmer
- £26,306 a year
- Weekend availability
- In-person
- Retail management
- Leadership
- Annual leave
Key Lead - Ashford Designer Outlet, Abercrombie & Fitch
Abercrombie & Fitch Co. —Ashford
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Store Manager
ONLY —Ashford
- Full-time
- Team management
- Retail management
- Communication skills
- Employee discount

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Business Performance Manager

EHB Manufacturing Ltd
Battle

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
9 days ago

Benefits

On-site parking

Qualifications

Power BI
Microsoft Excel
Dashboard visualisation
Report generation
Business analysis
ERP software
Internal department liaison
Research
MRP
Handling customer enquiries
Power BI data visualisation
Analysis skills
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Forecasting
Organisational skills
Project schedule tracking
Management reporting
Manufacturing
AI
Communication skills
Lean manufacturing
Project progress tracking
Progress tracking
PRINCE2 Certification

Full job description

Business Performance Manager

Location: Near Battle, East Sussex

Salary: £45,000 - £50,000 (depending on experience) + performance bonus

Join a Growing Manufacturing Business Driving Innovation

We are an ambitious, well-established manufacturing business based in East Sussex, with an excellent reputation for quality, innovation and customer service. We are investing heavily in automation, AI and digital transformation to create a smarter, more efficient business and are looking for an exceptional individual to help lead that journey.

This is not a traditional management role.

We are looking for someone who enjoys understanding how a business works, analysing data, improving processes and making things happen. You will work closely with the Managing Director and Operational Director, helping turn strategic decisions into practical actions that improve performance across the entire business.

If you are naturally analytical, commercially minded and enjoy solving problems using data, technology and strong organisational skills, this is an exciting opportunity to make a real impact.

About the Role

As Business Performance Manager, you will become a key member of our leadership team.

You will provide the information, reporting and coordination that enables the business to make informed decisions, improve efficiency and deliver projects successfully.

You will attend management meetings, ensure agreed actions are implemented, monitor progress across departments and provide meaningful business intelligence that supports continual improvement.

The role will also coordinate the flow of work between Sales, Technical, Production, Purchasing, Operations and After Sales, ensuring projects progress smoothly and customers receive an outstanding service throughout their journey.

Key Responsibilities

Business Performance

Produce weekly and monthly management reports.
Develop KPI dashboards and performance reporting.
Analyse operational and financial data.
Identify trends, risks and opportunities.
Produce meaningful business insights rather than simply reporting figures.
Monitor departmental performance against agreed objectives.

Project & Performance Management

Coordinate projects across the business.
Ensure actions agreed at management meetings are completed.
Maintain action trackers and project plans.
Monitor deadlines and escalate issues where required.
Hold departments accountable for delivering agreed actions.
Report progress directly to the Managing Director.

Business Improvement

Review business processes and identify opportunities to improve efficiency.
Lead continuous improvement initiatives.
Help implement new systems and procedures.
Support the ongoing digital transformation of the business.

AI & Technology

Identify opportunities to use AI and automation throughout the business.
Improve reporting through automation.
Help implement new software and digital tools.
Research emerging technologies that improve productivity and customer experience.

Sales, Operations & After Sales Coordination

Coordinate projects from initial order through to completion.
Ensure smooth communication between Sales, Technical, Production, Purchasing and Operations.
Coordinate our After Sales activities to ensure customer enquiries, warranty issues and outstanding actions are managed efficiently and resolved promptly.
Monitor project progress and customer delivery schedules.
Identify bottlenecks and help departments resolve them before they impact customers.
Ensure an excellent customer experience from enquiry through to aftercare.

Information & Reporting

Provide timely information and analysis covering:

Sales performance
Manufacturing performance
Productivity
Labour efficiency
Financial performance
Purchasing
Stock
Delivery performance
Customer service
After Sales performance
Quality
Project progress
Business forecasting

What We’re Looking For

We are looking for someone who enjoys working with numbers, understands how businesses operate and has the confidence to challenge processes where improvements can be made.

Essential Experience

Experience in a manufacturing, engineering or technical business.
Strong commercial awareness.
Excellent numerical and analytical skills.
Experience producing management reports and KPI dashboards.
Strong project management and organisational skills.
Experience coordinating multiple departments and priorities.
Advanced Microsoft Excel skills.
Experience presenting information clearly to senior management.
Ability to analyse data and make practical recommendations.
Excellent written and verbal communication skills.

Desirable Experience

Experience with ERP or MRP systems.
Power BI or similar reporting software.
AI tools such as ChatGPT, Microsoft Copilot or similar.
Workflow automation tools.
Lean Manufacturing or Continuous Improvement methodologies.
Prince2, Agile or other project management qualifications.
Experience implementing new systems or business processes.

Personal Qualities

You’ll be someone who:

Loves solving problems.
Is highly organised.
Enjoys working with data.
Can see the bigger picture.
Challenges constructively when things are not progressing.
Builds strong working relationships across departments.
Has excellent attention to detail.
Is proactive rather than reactive.
Takes ownership and follows things through to completion.
Thrives in a fast-paced environment.

Why Join Us?

This is a genuine opportunity to shape the future of our business.

You won’t simply be maintaining existing systems; you’ll help create better ones.

You’ll work directly with senior leadership, have the freedom to influence how we operate, and play a key role in implementing AI, automation and modern business practices that will support our continued growth.

If you’re looking for a role where your ideas matter, your work has visible impact and no two days are the same, we’d love to hear from you.

Pay: £45,000.00-£50,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in hastings

Business Performance Manager

Holiday Services Manager

STORE MANAGER

Branch Manager Designate

Customer Relationship Manager

Deputy Manager

Product Manager - Digital Journeys

Senior NPD & Innovation Manager

Sales Manager

Digital Growth Manager

Shop Manager - Lewes

International Senior eCommerce Manager

Luxury Showroom Manager

Assistant Store Manager

Mixology Team Leader

Hotel - Duty Manager

Assistant Restaurant Manager

Shop Manager - Ringmer (On-site)

Key Lead - Ashford Designer Outlet, Abercrombie & Fitch

Store Manager

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