Client advisor Work, Jobs in Haswell, Dur (with Salaries)

Customer Experience Advisor - JLR (12 month fixed term contract)
MSX International —Whitley Bay
- Up to £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
2d
Employment Advisor
North Tyneside Council —North Tyneside
- £32,061 - £33,699 a year
- Full-time
- Organisational skills
Client Success Advisor
I T C Service Ltd —Hebburn
- £27,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
Account Manager
Magnum Packaging (NE) Ltd —Billingham
- £12.71 - £14.50 an hour
- Full-time
- Sales
- IT
- Communication skills
Quick apply
HR Associate
Reeves Independent —Newcastle upon Tyne
- £32,500 a year
- Full-time
- Human resources
- Organisational skills
- SharePoint
- Annual leave
Quick apply
10d
Client Accounting Services Advisor
TC-Group —Stanley
- £27,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Accounting
- Annual leave
- Work from home
Quick apply
7d
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
Client Accounting Services Senior Advisor
TC-Group —Stanley
- £38,000 - £48,000 a year
- Full-time
- Hybrid work
- Project management
- Accounting
- Leadership
- Annual leave
- Work from home
Quick apply
7d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
Quick apply
Parts Telesales - TPX
Stoneacre —Yarm
- £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Stocktaker
nGeneration —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Compliance Consultant & Audit Advisor
OneClickComply —Sunderland
- £30,000 - £37,500 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Client Director (at one of the North's top creative agencies)
Got The T-Shirt —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
Quick apply
Service Advisor - Mazda Suzuki
Stoneacre —Wallsend
- £35,000 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
Sales Advisor
LKQ Corporation —Gateshead
- Full-time
- Sales
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Beauty Advisor
ghd Hair —Newcastle upon Tyne
- Part-time
- Sales
- Business development
- Negotiation
- Employee discount
MORTGAGE ADVISOR
Mortgage Advice Bureau —Durham
- Remote
8h
Environmental Advisor
Power T&D —Darlington
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Life insurance
Quick apply
Senior Surveyor / Associate
GSC GRAYS —Chester-le-Street
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Referral programme
Senior Claims Handler
Gallagher —Newcastle upon Tyne
- Employee stock purchase plan
- Life insurance

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Customer Experience Advisor - JLR (12 month fixed term contract)

MSX International -
Whitley Bay

Quick apply

Job details

Full-time
Up to £38,000 a year
2 days ago

Benefits

Annual leave
Company pension
Car scheme

Qualifications

Communication skills

Full job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre
Handle customer enquiries, complaints, and escalations professionally and efficiently.
Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Record events and problems and their resolutions in a ticketing system.
Liaise with Client; work hand in hand with JLR individuals and teams.
Ensure all correct processes and procedures are followed.
Build strong relationships with customers to promote loyalty and retention.

Qualifications

Must:

Experience in customer experience roles.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Experience using CRM and customer feedback management systems.
Experience in troubleshooting issues.
Good problem-solving skills and communication skills.

Desirable:

Experience within the automotive industry or luxury retail environment.
Knowledge of customer journey mapping and customer experience methodologies.
Understanding of NPS, CSI, and customer insight tools.

Additional Information

Working hours and location

12 month fixed contract

Coventry

Monday-Friday

08:00 - 17:00 hours (week on, week off)

4 week induction in office - Jaguar Land Rover Whitley, Coventry

2 week Grad Bay - Jaguar Land Rover Whitley

2 days in office Tuesday and Wednesday (after 6 weeks)

Package

Up to £38,000 per year
25 day annual leave entitlement (plus bank holidays)
Company contributory pension plan
Cashback healthcare scheme
Life Assurance
Car Salary Exchange Scheme

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Quick apply

Refine Your Search

client advisor jobs in haswell, dur

Customer Experience Advisor - JLR (12 month fixed term contract)

Employment Advisor

Client Success Advisor

Account Manager

HR Associate

Client Accounting Services Advisor

Power Platform Solutions Architect

Client Accounting Services Senior Advisor

JUNIOR SALES ADVISOR

Parts Telesales - TPX

Stocktaker

Compliance Consultant & Audit Advisor

Client Director (at one of the North's top creative agencies)

Service Advisor - Mazda Suzuki

Sales Advisor

Beauty Advisor

MORTGAGE ADVISOR

Environmental Advisor

Senior Surveyor / Associate

Senior Claims Handler

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