Back office executive Work, Jobs in Hatfield, Hrt (with Salaries)

Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
14d
Marketing Graduate Trainee
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Marketing
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Web Developer
Global Study UK —London
- Full-time
- Bachelor's degree
- In-person
- Referral programme
- Sick pay
Quick apply
General Administration Assistant EMEA
ANA —Hammersmith
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Work from home
Quick apply
2d
Executive Assistant to the CEO
Rainbow Fostering Services —Harrow
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
2d
Junior Sales Executive
Foxtons —London
- £28,550 a year
- Sales
- No experience needed
- Driving
Quick apply
Sales Executive
WeBuyAnyCar —Potters Bar
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Marketplace Trading & Content Executive
Tesco UK —Welwyn Garden City
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
7h
Account Manager
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Conference Producer
The Hive Network —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
Collections Executive
Funding Circle —London
- £32,500 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
Quick apply
SEO Executive
Tesco UK —Welwyn Garden City
- Full-time
- Data analysis skills
- JavaScript
1d
Customer Success Executive
Vuelio —London
- £32,000 - £35,000 a year
- Hybrid work
- AI
- Employee discount
1d
Account Executive (Inbound)
Funding Circle —London
- £30,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick apply
Latin America Product Executive
Jacada Travel —London
- Remote
- Maintenance
- English
- Hotel
7h
Executive Producer
EC Group —London
- Hybrid work
- Annual leave
11d
Account Executive (Outbound)
Funding Circle —London
- £30,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick apply
Recoveries Account Executive
Funding Circle —London
- £32,500 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
Quick apply
Product Manager
Log my Care —London
- £45,000 - £60,000 a year
- Hybrid work
- Product management
- Communication skills
Senior Manager, Policy & Corporate Communications
Funding Circle —London
- Full-time
- Hybrid work
Quick apply

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Customer Experience Executive

Step Change Outsourcing -
Stevenage

Quick apply

Job details

Full-time
From £25,610.65 a year
14 days ago

Benefits

Free parking
Profit sharing
Annual leave
Company pension
Canteen
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Sales
Customer service
Computer literacy
GCSE
Leadership
Communication skills

Full job description

The role
The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales calls.

As the Customer Experience Executive, you are responsible for listening to calls made by our Sales Team and reviewing them against both the Company and Client standards regarding the level of quality, as well as ensuring the calls are compliant. You will then be expected to complete the relevant documentation to pass back to the Team Leader for them to coach and feedback to the Sales Agents – you must therefore have competent listening skills and written communication.

The ideal candidate will be confident in providing constructive feedback regarding the quality of their calls. You will work collaboratively across other departments within the business, including the Training team, to define specific areas where groups of Sales Agents may have a development need.

To measure success, you will be required to share a weekly overview of performance regarding the Sales Agents calls you have listened to, evaluating against the quality metrics set. You will be able to track the progress made from your coaching and feedback by using our quality monitoring data management system, reviewing both overall team performance and for individual Sales Agents.

What’s in it for you?

Monthly bonus opportunity - £50 per month subject to hitting your objectives.
28 days annual leave, including bank holidays
BT & EE discount
Pension contribution
Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation
Free on-site parking
On-site canteen

What we’re looking for someone who has:

Attention to detail
The ability to work in a fast-paced environment
Reliability and professionalism
Excellent communication skills, both verbal and written
Computer literacy, including PowerPoint and Excel
The ability to listen to a high volume of calls whilst maintaining focus for long periods
Patience and great people and customer service skills
A focus on outstanding quality and customer service
Must be a self-motivator and self-starter
Having call centre and/or quality measurement experience is preferable but not a necessity

This role is a full time position, 40 hours per week.
Mon-Thurs 09:00-18:15, Fri 09:00 -15:45.
This role is office based.

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Job Type: Full-time

Pay: From £25,610.65 per year

Benefits:

Company events
Employee discount
On-site parking
Profit sharing
Referral programme

Work Location: In person

Quick apply

Refine Your Search

back office executive jobs in hatfield, hrt

Customer Experience Executive

Marketing Graduate Trainee

Web Developer

General Administration Assistant EMEA

Executive Assistant to the CEO

Junior Sales Executive

Sales Executive

Marketplace Trading & Content Executive

Account Manager

Conference Producer

Collections Executive

SEO Executive

Customer Success Executive

Account Executive (Inbound)

Latin America Product Executive

Executive Producer

Account Executive (Outbound)

Recoveries Account Executive

Product Manager

Senior Manager, Policy & Corporate Communications

I want to receive the latest job alerts for back office executive in hatfield, hrt

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