Head of customer service Work, Jobs in Hatfield, Hrt (with Salaries)

Head of Investment Programme Management
Affinity Water —Hatfield
- £100,000 a year
- Hybrid work
- Management
- Annual leave
- Employee discount
12d
HR Officer
Nouvita —Hatfield
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
11h
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
2d
Transport Administrator
L Lynch Plant Hire & Haulage —Hemel Hempstead
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
- Free parking
Quick apply
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Bids
M Group —Stevenage
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
2d
Compliance Officer (International Business & Legal Compliance)
Datalec Precision Installations —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Life insurance
Quick apply
2d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Internal Communications
Ocado Logistics —Hatfield
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
5d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
3d
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Head of CLM
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
13d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Accounts Payable Coordinator
Soilex Environmental Ltd —Harpenden
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Life insurance
Quick apply
3d
Assistant Restaurant and Bar Manager
The Comet London Hatfield —Hatfield
- £30,000 - £31,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
- Gym membership
Quick apply
Branch Liaison Administrator
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
3d

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head of customer service jobs near hatfield, hrt

Head of Investment Programme Management

Affinity Water -
Hatfield

Apply Now

Job details

£100,000 a year
12 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Management
Performance management

Full job description

About the Role

We are seeking an exceptional Head of Investment Programme Management to lead the management and optimisation of Affinity Water’s multi‑million-pound capital investment portfolio. This portfolio is central to delivering our regulatory commitments set out in our Business Plan and statutory Water Resources Management Plan.

With an AMP7 (2020–2025) investment of £714m and AMP8 (2025–2030) expected to reach circa £1bn, this is a critical leadership role responsible for ensuring investments are strategically prioritised, risk-balanced, and deliver maximum value.

You will play a pivotal role in shaping current and future programmes by balancing regulatory requirements, performance, costs, risks, and benefits, while ensuring successful delivery of outcomes and identifying opportunities for efficiency and improvement.

What You’ll Be Responsible For:

Strategic Programme Leadership

Lead the management and optimisation of the five-year capital investment programme.
Ensure investment plans achieve the optimal balance of cost, risk, and performance within regulatory allowances.
Deliver significant efficiencies—targeting over £100m per AMP period.
Work across directorates to challenge, influence and support senior stakeholders.

Portfolio & PMO Management

Provide robust Programme Management Office (PMO) governance, ensuring control over time, cost, and benefits realisation.
Set annual CAPEX budgets and maintain accurate forecasting, including quarterly and year-end projections.
Lead monthly CAPEX reporting, working closely with Finance.
Manage programme re-profiling while safeguarding regulatory commitments and performance targets.

Investment Optimisation & Insight

Lead the use of Copperleaf portfolio optimisation software to shape business plans and future investment scenarios.
Maintain and enhance cost intelligence and cost of failure frameworks.
Advise the Investment Committee with data-led insights, recommendations, and scenario analysis.
Establish and manage a pipeline of efficiency opportunities to create portfolio headroom.

Benefits & Performance Delivery

Oversee benefits management across all capital projects, including tracking and realisation.
Ensure PMO services are right-sized, effective, and aligned to business needs.
Drive continuous improvement and maturity in PMO processes.

Stakeholder Engagement & Representation

Provide expert input to the Investment Committee to support balanced decision-making.
Represent Affinity Water at industry forums, regulatory discussions, and external events.
Confidently engage with senior stakeholders including regulators, government officials, and media.

Leadership & Team Management

Lead and inspire a high-performing team of approximately 12 professionals across PMO, portfolio management, and cost intelligence.
Foster a culture of collaboration, challenge, curiosity, and continuous improvement.
Drive talent management, including succession planning, capability development, and retention strategies.
Lead change initiatives across the directorate and wider business.

About You

We’re looking for a strategic, data-driven leader with:

Proven senior leadership and people management experience
A strong numerical and analytical background, with a relevant technical degree (essential)
Ideally a postgraduate qualification or professional membership
Significant experience delivering large-scale capital programmes, preferably within the water sector or regulated industries
Strong understanding of PMO principles and portfolio performance management
Experience driving value engineering, cost efficiency, and risk-based decision making
(Preferred) Knowledge of the UK water regulatory framework and periodic review process

Why Join Us?

This is an opportunity to play a defining role in shaping how Affinity Water invests in the future—ensuring sustainable, efficient, and high-performing outcomes for our customers and the environment.

Benefits:

Salary circa £100,000 (Dependant on skills and experience)
Car allowance
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets through our Tap4Perks scheme
Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

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head of customer service jobs in hatfield, hrt

Head of Investment Programme Management

HR Officer

Head of Customer Operations

Head of Transport

Transport Administrator

Talent Development Partner

Commercial Director

Head of Bids

Compliance Officer (International Business & Legal Compliance)

Head Of Customer Experience

Head of Internal Communications

Head of Customer Service (12 months contract)

Head of Customer Value

Account Executive

Head of CLM

Head of Client Services

Head of Creative

Accounts Payable Coordinator

Assistant Restaurant and Bar Manager

Branch Liaison Administrator

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