Tool bank Work, Jobs in Hatfield (with Salaries)

Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Customer Advisor - Stock flow
B&Q —Welwyn Garden City
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Yard Supervisor
Huws Gray Group —Welwyn Garden City
- Forklift
- Supervising experience
- Driving
- Employee discount
Supply Chain Data Coordinator (12 Month FTC)
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
12h
Lawn Operative
Greenthumb —Hatfield
- £27,831 a year
- Overtime
- Customer service
- Maintenance
- Communication skills
- Paid training
- Employee discount
Quick apply
7d
Plant & Tool Hire Manager
Huws Gray Group —Stevenage
- Microsoft Excel
- Employee discount
Support Worker - Hatfield
Keys Children —Hatfield
- £14.05 - £14.75 an hour
- Full-time
- Military
- No experience needed
- Communication skills
- Paid training
- Annual leave
Quick apply
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Work from home
Quick apply
2d
Customer Representative - Luton
Nationwide Building Society —Luton
- From £25,250 a year
- Temporary
- Customer service
- Banking
7d
Retail Sales Advisor - Stevenage
Oak Furnitureland —Stevenage
- £47,035 - £51,788 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Sterile Services Technician
Circle Health Group —Radlett
- Up to £28,705.42 a year
- Weekend availability
- Communication skills
- Employee discount
- Life insurance
Scrub Nurse (Bank)
Newmedica —Welwyn Garden City
- £250 a day
- English
Quick apply
Demand Planner (12 Month FTC)
Ocado Retail —Hatfield
- Weekend availability
- Hybrid work
- Data analysis skills
- IT
- Communication skills
1d
Multi Skilled Operative
Portakabin —St Albans
- £15.32 an hour
- Call to connect
- Employee discount
Quick apply
Category Manager
M Group —Stevenage
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Care Worker - Weekends
Hartwig Care —Welwyn Garden City
- £15.45 an hour
- Weekends only
- Care plans
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Driver
Circle Health Group —Radlett
- Up to £24,990 a year
- Part-time
- Driving
- Employee discount
- Life insurance
Customer Support Advisor
Spreadex Careers —St Albans
- Up to £30,000 a year
- Weekend availability
- Hybrid work
- IT
- Employee discount
2d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
1d
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
1d

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Customer Experience Advisor

Elder -
London

Apply Now

Job details

Full-time

Qualifications

Salesforce
Customer support
Account management
Communication skills

Full job description

Customer Experience Advisor

About us:

Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe’s fastest-growing tech scale-ups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old.

That starts by helping people live a healthier and happier life in their own homes, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality.

About the role:

As a Customer Experience Advisor, you are the face of Elder. Working alongside our Senior Account Executives, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers. You will be part of a dynamic team, meaning you must have a positive ‘can-do’ attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday.

What you'll be doing:

Own and manage a portfolio of families, driving both customer satisfaction and retention
Proactively identify risks and take action to improve customer outcomes
Handle customer and carer queries, complaints and escalations with empathy and efficiency
Management of relevant case queues on Salesforce
Promote customer and carer self-serve tools via customer and carer education and modelling use
Model behaviours in line with Elder’s values and organisational culture
Work collaboratively with other parts of the business to deliver on Elder’s wider goals
Follow all Elder processes, including those related to HR, safeguarding and finance
Contribute feedback to enable the continuous improvement of the CX teams role and products related to the department function

Need to have:

Previous experience in a account management, customer support or customer success role
Highly organised with strong attention to detail
Passion for delivering exceptional customer experience and long-term relationship building
Strong communication skills - both written and verbal
A proactive, “can-do” attitude and a customer first mindset
Understanding of the Customer Experience team performance and how this feeds into wider business priorities
Confidence handling complaints and turning around challenging situations

Nice to have:

Experience of working in the care sector
Experience using SalesForce

Benefits

We’re a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer:

Competitive Salary + Bonus Scheme
25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rota)
6 weeks work from anywhere in the world
Dental and health insurance
Hybrid office (2 days per week in the office)
E-learning platform (Udemy)
Sponsored quarterly team and company socials
Mentoring and coaching programmes to help you achieve your personal and career goals
Macbook + any particular extras you require
Cycle-to-work scheme
AND a genuine opportunity to be a very key part of a high-growth business

Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing scale-up. Apply today.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status. We ask for candidates to have the "right to work" in the UK to apply for this job.

Apply Now

Refine Your Search

tool bank jobs in hatfield

Customer Experience Advisor

Customer Advisor - Stock flow

Yard Supervisor

Supply Chain Data Coordinator (12 Month FTC)

Lawn Operative

Plant & Tool Hire Manager

Support Worker - Hatfield

Customer Service Advisor

Customer Representative - Luton

Retail Sales Advisor - Stevenage

Sterile Services Technician

Scrub Nurse (Bank)

Demand Planner (12 Month FTC)

Multi Skilled Operative

Category Manager

Care Worker - Weekends

Driver

Customer Support Advisor

Manager, Technical Services

Customer Service Assistant Manager

I want to receive the latest job alerts for tool bank in hatfield

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