Availability manager Work, Jobs in Hatfield Broad Oak, Ess (with Salaries)

Customer Service Team Lead
THE WIGGETT GROUP —Brentwood
- £32,500 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
Quick apply
12h
Hiredesk Lead
Atlas Winch & Hoist Services —Great Dunmow
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
Quick apply
2d
Development Centre Coach
M.R.F.A —Great Dunmow
- £15 - £25 an hour
- Part-time
- In-person
- Communication skills
Quick apply
Store Manager
Toolstation —Bishop's Stortford
- £30,765.03 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Full Time Duty Manager
Monkey Bizness —Rayne
- £12.71 - £13.21 an hour
- Part-time
- Hospitality
- Management
- Team management
- Employee discount
Quick apply
6d
Volunteering Leader
Canal & River Trust —London
- £29,670 - £33,670 a year
- Weekend availability
- Computer literacy
- Travel
- Recruiting
12d
Control Crew Manager
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £42,505 a year
- Call to connect
- Hospitality
- Sales
- Customer service
- Annual leave
Quick apply
9d
Personal Assistant to the Executive Chairman
The Delta Group —Bishop's Stortford
- Weekend availability
- Remote
- Microsoft Office
- Administrative experience
- Travel
Quick apply
9d
Operations Manager
StudioB —London
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Store Manager
Crew Clothing Bishop's Stortford —Bishop's Stortford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
Sales Assistant
Jollyes Pets —London
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
5d
Project Interface Manager
Equans —Chelmsford
- Full-time
- Customer service
- Project management
- Team management
- Annual leave
- Employee assistance programme
Assistant Manager
Farmfoods —London
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
8d
Customer Experience Manager
Sainsbury's —Harlow
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Care Assistant
Apasen —Redbridge
- £13.85 an hour
- Part-time
- Medication administration
- English
- Driving
- Employee assistance programme
Quick apply
Production Manager
Mode Lighting Limited —Hertford
- Full-time
- Management
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Senior Administrator
WellCare Fostering Services Ltd —Ilford
- From £25,000 a year
- Full-time
- Administrative experience
- Continuous improvement
- Contracts
- Health & wellbeing programme
- Work from home
Quick apply
7d
Assistant General Manager
The Big Bakes —London
- £34,000 a year
- Weekend availability
- Presentation skills
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
6d
Shift Manager
Greggs —Bishop's Stortford
- £14 an hour
- Customer service
- Supervising experience
- Cleaning
- Employee discount
Quick apply
Retail Customer Service
Entain —London
- Overtime
- Cash handling

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availability manager jobs near hatfield broad oak, ess

Customer Service Team Lead

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£32,500 - £35,000 a year
12 hours ago

Benefits

Annual leave

Qualifications

CRM software
Resource allocation planning
Internal department liaison
Complaint handling
Performance management
Onboarding coordination
Supervising experience
Continuous improvement
Team management
Staff training
Organisational skills
Customer interaction
Training & development
Leadership
Communication skills

Full job description

Team Lead – Customer Service Advisor

Location: Brentwood (Office Based)
Salary: Up To £35,000
Contract: Full-time, Permanent

About the Role

We are looking for a highly organised, proactive and performance-driven Team Lead to join our Customer Service team and support the operational delivery of our Electrical EICR and compliance contracts.

This is a key leadership role responsible for ensuring testing and remedial programmes are planned, scheduled, coordinated and delivered efficiently, while maintaining excellent communication between residents, engineers, clients and internal teams.

You will act as the operational link between Customer Service, Scheduling, Contract Management and Engineering, taking ownership of service delivery performance, appointment scheduling, resource planning and team performance.

If you thrive in a fast-paced, high-volume environment, enjoy leading and developing people, and are passionate about delivering excellent customer service and operational standards, this could be the perfect opportunity for you.

Key Responsibilities

Lead and oversee the scheduling and coordination of planned electrical testing and remedial works, ensuring appointments are booked in line with programme milestones and contract priorities.
Provide operational leadership and day-to-day support to Service Delivery Coordinators, Scheduling and Customer Service teams.
Manage and balance workloads across the team to ensure performance, compliance and client targets are consistently achieved.
Oversee shared inboxes, scheduling systems, trackers and performance dashboards, ensuring accurate data and timely responses.
Act as the first escalation point for scheduling issues, service delivery risks, resident complaints and system/process issues.
Maintain accurate operational records, trackers, certification logs and performance information.
Lead the onboarding, training and development of new team members, ensuring employees understand processes and performance expectations.
Work closely with Contract Management, Planning and Operations to align appointment availability with resource capacity and delivery requirements.
Identify and implement process, workflow and system improvements to improve efficiency, quality and customer experience.
Ensure consistently high standards of communication with residents and clients, demonstrating professionalism, empathy and compliance with data protection requirements.
Provide operational cover during peak periods or resourcing gaps, including supporting phones, scheduling and work allocation where required.
Take responsibility for absence management, Return to Work meetings and annual leave planning to ensure appropriate departmental cover.
Conduct 1-to-1s, performance reviews and capability management alongside the Customer Relations Manager.
Identify training and development requirements and implement appropriate development plans.
Lead daily and weekly team briefings and support remote workers to maintain consistent standards.
Mediate team disputes and resolve escalated customer issues professionally and effectively.
Build a culture of accountability, ownership, high performance and continuous improvement across the department.

Skills & ExperienceEssential

Previous experience in administration, scheduling, coordination or customer service, ideally within a busy operational environment.
Previous experience of leading, supervising or supporting a team.
Strong IT skills, including Microsoft Excel, Outlook and Word, as well as CRM and scheduling systems.
Excellent verbal and written communication skills.
Strong organisational skills with excellent attention to detail.
Ability to prioritise workloads and remain calm and effective under pressure.
Strong problem-solving skills with a proactive approach to resolving issues.
A team player who is confident taking ownership and supporting colleagues.
Ability to manage competing priorities within a fast-paced, high-volume environment.

Desirable

Experience within social housing, property services, electrical compliance or facilities management.
Experience working with EICR, compliance or planned maintenance programmes.
Experience managing customer service or scheduling teams.
Experience working against KPIs, SLAs and contractual performance targets.

What We Offer

Permanent, full-time position
Opportunity to progress within a growing business
Supportive working environment
Training and development opportunities
Opportunity to make a real impact on customer experience and operational performance

Join Our Team

This is an excellent opportunity for an experienced Customer Service or Operations professional looking to take the next step in their career and move into a team leadership position.

If you're organised, driven, commercially aware and enjoy getting the best out of people, we'd love to hear from you.

Pay: £32,500.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

availability manager jobs in hatfield broad oak, ess

Customer Service Team Lead

Hiredesk Lead

Development Centre Coach

Store Manager

Full Time Duty Manager

Volunteering Leader

Control Crew Manager

Personal Assistant to the Executive Chairman

Operations Manager

Store Manager

Sales Assistant

Project Interface Manager

Assistant Manager

Customer Experience Manager

Care Assistant

Production Manager

Senior Administrator

Assistant General Manager

Shift Manager

Retail Customer Service

I want to receive the latest job alerts for availability manager in hatfield broad oak, ess

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