Income manager Work, Jobs in Hatton, War (with Salaries)

Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
Account Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick apply
11d
Gym Manager | Leamington Spa
Fitness Worx Gyms —Warwick
- £26,000 - £40,000 a year
- Full-time
- Management
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
8d
Corporate Partnerships Executive
The Myton Hospices —Warwick
- £32,221 a year
- Full-time
- Hybrid work
- Sales
- Business development
- IT
- Free parking
- Annual leave
Quick apply
14d
Legal Officer (Debt Recovery)
Warwickshire County Council —Warwick
- £36,363 - £39,152 a year
- Full-time
- English
- Administrative experience
- IT
- Annual leave
- Employee discount
4d
Estate Agent
The Property Experts —Leamington Spa
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Operations Manager
Bauer Media Outdoor —Birmingham
- £50,000 - £58,200 a year
- Full-time
- Computer literacy
- Project management
- Flexible schedule
- Life insurance
Quick apply
5d
Charges Team Leader
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Call to connect
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Global Mobility Compliance Manager
Jaguar Land Rover —Coventry
- £65,430 - £88,523 a year
- Analysis skills
- Team management
- Human resources
4d
International Account Manager
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Driving
- Annual leave
Event Officer (Parks)
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Full-time
- Microsoft Word
- Word processing
- IT
- Employee assistance programme
7d
Accounts Receivable Partnerships Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Annual leave
Income Officer (Exchequer Services)
Redditch Borough Council —Redditch
- £29,540 - £32,061 a year
- Part-time
- IT
- Office experience
- Employee assistance programme
- Employee discount
11d
EPR Account Manager (UK)
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Assistant Manager (part-time)
Delta Force Paintball —Solihull
- From £15 an hour
- Part-time
- Management
- English
- Supervising experience
Quick apply
1d
People Business Partner
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- Management
- Human resources
- AI
- Annual leave
- Employee discount
5d
Senior Learning & Development Specialist
OneAdvanced —Birmingham
- IT
- Employee assistance programme
- Bereavement leave
Fraud Risk Manager
Public Sector Resourcing —Birmingham
- Full-time
- Remote
- Communication skills
- Work from home
6d
Charges Officer
Redditch Borough Council —Redditch
- £32,061 - £35,412 a year
- Call to connect
- Analysis skills
- Annual leave
- Employee assistance programme
Retail and Engagement Manager
Birmingham City Council —Birmingham
- £45,091 - £51,356 a year
- Weekend availability
- Retail management
- Employee assistance programme
6d

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income manager jobs near hatton, war

Service Delivery Manager

Convergence Group -
Solihull

Quick apply

Job details

Full-time
£40,000 - £60,000 a year

Benefits

Company pension

Qualifications

Customer service
LAN
B2B
Telecommunication
ServiceNow
IT
Communication skills
Time management

Full job description

At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do as our Service Delivery Manager

You will act as the voice of the customer within Convergence Group.
Lead service performance reviews and drive Service Improvement Plans when needed.
Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls to build stronger relationships, boost satisfaction, and drive growth effortlessly.
Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement.
Conduct regular customer pulse surveys and in-depth quarterly reviews to measure service quality, understand customer perception, and identify opportunities for continuous improvement.
Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high.
Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities - driving more value for customers while strengthening partnerships!

What we’re looking for

5+ years’ experience in a customer service role managing B2B customer relationships in IT, Telecoms, or Infrastructure
Experience of managing customer service in the delivery of Lan, Wan, Wifi or Security solutions
Strong emotional intelligence to build meaningful and successful relationships
Experience as a customer advocate and internal champion
Proven track record in customer satisfaction, reporting and service improvement planning
Excellent verbal and written communication skills – you make complex things simple
Proficiency in Zoho CRM, and ServiceNow (or similar tools)
Strong time management and organisation skills to juggle multiple priorities
Ability to pass BPSS and other clearances

What you’ll get

Salary: £40,000 - £60,000 for experienced A-players
Time off: 33 days holiday (including bank holidays)
Benefits: Private medical, enhanced pension, income protection & life assurance
Hybrid working: 3 days a week in Solihull office & flexible core hours
Dog-friendly office – yes, really!

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you’re driven, customer-focused, and ready to take your service delivery career to new heights, apply now and be part of a company that’s redefining connectivity solutions!

Quick apply

Refine Your Search

income manager jobs in hatton, war

Service Delivery Manager

Account Manager

Gym Manager | Leamington Spa

Corporate Partnerships Executive

Legal Officer (Debt Recovery)

Estate Agent

Operations Manager

Charges Team Leader

Global Mobility Compliance Manager

International Account Manager

Event Officer (Parks)

Accounts Receivable Partnerships Manager

Income Officer (Exchequer Services)

EPR Account Manager (UK)

Assistant Manager (part-time)

People Business Partner

Senior Learning & Development Specialist

Fraud Risk Manager

Charges Officer

Retail and Engagement Manager

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