It support Work, Jobs in Havant (with Salaries)

1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Referral programme
Quick apply
10d
IT Service Desk Analyst
BTL IT Solutions Ltd. —East Cowes
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
13d
Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
IT Service Desk Analyst
Elliotts —Southampton
- Up to £30,000 a year
- Full-time
- Employee discount
Quick apply
13d
IT Service Desk Operator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Front desk
- Time management
4d
IT Assistant
Glanvilles LLP —Chichester
- £21,567 - £25,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
Quick apply
3d
Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £32,073 - £39,043 a year
- Full-time
- Time management
4d
Clinical Systems Engineer - IT Service Desk & Support
IWT PHU Single Corporate Service —Newport
- £32,073 - £39,043 a year
- Customer service
- No degree
- IT
Quick apply
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
Quick apply
3rd Line Support Engineer
City of Portsmouth College —Portsmouth
- £33,980.34 - £36,035.26 a year
- Full-time
- Free parking
- Annual leave
Quick apply
11d
Desktop Support Technician
Exponential-e —Southampton
- Maintenance
- Travel
- SharePoint
- Referral programme
Quick apply
18h
End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
Quick apply
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
Customer Service Advisor
ST4 Group Ltd —Southampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
Quick apply
3d
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
1st Line Engineer Apprentice
City of Portsmouth College —Portsmouth
- £15,434.33 - £16,379.68 a year
- Full-time
- English
- Maths
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Computer literacy
- SQL
- Computer skills
- Sick pay
Quick apply
14d
Local IT Lead
Medhurst —Frodsham
- Full-time
- English
- Windows
- Microsoft Office
Sales & Systems Administrator
Owtons Butchers —Southampton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- AWS
- Continuous improvement

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it support jobs near havant

1st Line IT Support Engineer

Fentons Business IT Solutions
Littlehampton

Quick apply

Job details

Permanent | Full-time
£23,000 - £28,000 a year
10 days ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Computer networking
Customer support
Customer interaction
Application support
Communication skills
Active Directory

Full job description

1st Line IT Support Engineer – £23,000–£28,000 | Sussex | Work from Home

Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites)

Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)

About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships.

The Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and escalate more complex problems to senior engineers when required.

You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally.

Key Responsibilities

Act as the first point of contact for inbound support requests via phone, email, and service desk
Log, prioritise, and manage support tickets in line with service desk processes
Resolve 1st line issues across desktops, laptops, printers, and common software applications
Provide remote support to end users and guide them through solutions in clear, non‑technical language
Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
Maintain accurate ticket updates, time recording, and documentation
Assist with new user setups, device builds, and basic onboarding tasks
Monitor alerts and respond to issues within agreed skill set
Contribute to a positive team environment and a consistently high standard of customer service
Travel to client sites occasionally when required

Skills & Experience

Essential:

Previous experience in an IT support or customer service environment
Excellent communication skills and professional telephone manner
Strong customer service mindset and willingness to help
Basic troubleshooting knowledge of Windows 10/11
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Ability to follow processes, document work clearly, and manage multiple tasks
A keen interest in IT and eagerness to learn

Desirable:

Experience working in a Managed Service Provider (MSP) environment
Exposure to Active Directory or Entra ID user management
Basic networking knowledge (IP addressing, Wi‑Fi, connectivity)
Any relevant IT certifications or study towards them

Benefits

Extra day off to enjoy your birthday
Performance-related bonus scheme
Team (paid for) social events
Relaxed and friendly atmosphere, with a professional approach
Flexibility to work from home (high-spec IT equipment provided)
Highly experienced team for support and development
Increased holiday with length of service
Highly competitive pay with annual salary reviews
Training and learning development with qualification support
Mileage allowance
Relaxed and friendly atmosphere and culture, whilst being professional

What We Offer

A supportive team environment with mentoring from experienced engineers
Structured learning and development pathway for 1st line engineers
Exposure to a wide range of technologies and client environments
Opportunities to progress into 2nd line and project‑based work

Job Types: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Littlehampton BN17 7TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently live within 20 miles of Littlehampton?

Experience:

MSP: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Littlehampton BN17 7TL

Quick apply

Refine Your Search

it support jobs in havant

1st Line IT Support Engineer

IT Service Desk Analyst

Customer Service Representative

IT Service Desk Analyst

IT Service Desk Operator

IT Assistant

Support Technician

Clinical Systems Engineer - IT Service Desk & Support

Service Desk Analyst

3rd Line Support Engineer

Desktop Support Technician

End User Support Analyst

IT Operations Analyst - The Vision Centre

Customer Service Advisor

2nd Line Technical Analyst

1st Line Engineer Apprentice

ERP Support Helpdesk

Local IT Lead

Sales & Systems Administrator

Senior Service Desk Engineer

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