Customer experience specialist Work, Jobs in Haydock, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
1d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Liverpool
- Temporary
- Customer service
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Customer Service Advisor
FMG Repair Services —Northwich
- £24,853 - £26,705 a year
- Monday to Friday
- Remote
- Customer service
- IT
- Annual leave
- Employee discount
Quick apply
8h
First Response Advisor - Legal Firm
MAJ Law Ltd —Warrington
- £45,000 - £55,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
9d
Sales - Sales Advisor - UK
New Look —Warrington
- Part-time
- Microsoft Word
5d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Bailiff – HM Courts & Tribunals Service
HM Courts & Tribunal Service —Manchester
- £29,303 - £31,061 a year
- Part-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee discount
7d
Sales Administrator
SIG Plc —Warrington
- CRM software
- Sales
- Customer service
12d
Sales Assistant - UNIQLO Liverpool
UNIQLO —Liverpool
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
9d
Fleet and Asset Co-ordinator
NRG Riverside —Skelmersdale
- £30,000 - £33,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- IT
- Free parking
- Annual leave
Quick apply
Content creator
Ox Resin Ltd —Manchester
- £25,000 - £40,000 a year
- Part-time
- Hybrid work
- Driving
- In-person
- Free parking
Quick apply
8d
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
6d
Shipper Compliance Specialist, Shipping with Amazon
Amazon UK Services Ltd. —Haydock
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Care Home Administrator
Barchester Healthcare —Warrington
- Up to £35,990 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
9d
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
7d
Patient Appointment Centre Clerk
Liverpool University Hospitals NHS Foundation Trust —Aintree
- £25,272 a year
- Full-time
- Rehabilitation centre
3h
CRM & Email Marketing Specialist
Huddled Group PLC —Leigh
- £30,000 a year
- Full-time
- Social media management
- IT
- In-person
- Free parking
Quick apply
5d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
1 day ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

customer experience specialist jobs in haydock, msy

Head of Customer Experience

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Success Manager

Specialist Support Analyst

Customer Service Advisor

First Response Advisor - Legal Firm

Sales - Sales Advisor - UK

Customer Support & IT Advisor

Bailiff – HM Courts & Tribunals Service

Sales Administrator

Sales Assistant - UNIQLO Liverpool

Fleet and Asset Co-ordinator

Content creator

Customer Support Specialist

Shipper Compliance Specialist, Shipping with Amazon

Care Home Administrator

Junior Cyber Security Analyst

Stakeholder and Communications Officer

Patient Appointment Centre Clerk

CRM & Email Marketing Specialist

I want to receive the latest job alerts for customer experience specialist in haydock, msy

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