Service leader Work, Jobs in Haydock, Msy (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
2d
Call Centre Trainer
Sureserve —Liverpool
- £30,000 - £34,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
12d
Service Leader Level 2
Community Integrated Care —Warrington
- £31,847 - £33,482 a year
- Full-time
- Leadership
- Annual leave
- Flexible schedule
Quick apply
12d
Programme Manager
St. Helens Council —St Helens
- £50,269 - £53,460 a year
- Leadership
3d
Lead Chaplain
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £49,387 - £56,515 a year
- Part-time
3d
Deputy Service Manager (Supported accommodation 16+)
Fairview Care and Support —Newton-le-Willows
- £36,000 - £40,000 a year
- Full-time
- Travel
- In-person
- Care plans
- Employee assistance programme
- Referral programme
Quick apply
7d
Housing Officer
Keys Group —Warrington
- £32,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Military
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
Youth Leader
St John Ambulance —Halton
- Flexitime
10h
Internal Engagement and Events Partner
Forge Holiday Group Ltd —Chester
- Up to £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- AI
Quick apply
14d
Programme Manager
St Helens Borough Council —St Helens
- £50,269 - £53,460 a year
- Leadership
3d
Commissioning Officer
St Helens Borough Council —St Helens
- £44,075 - £46,142 a year
- Analysis skills
- Negotiation
6d
Best Start Inclusion Practitioner - Fixed Term until 31/03/2029
St. Helens Council —St Helens
- £28,598 - £31,022 a year
11d
Demolition Administration and Compliance Manager
Rhodar Industrial Services Ltd —Warrington
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Wigan
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
14d
Contact Cares Advisor
St. Helens Council —St Helens
- £27,711 - £30,060 a year
- Weekend availability
- Communication skills
- Relocation assistance
13d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
14d
Service Leader Level 1
Community Integrated Care —Ormskirk
- £31,847 a year
- Annual leave
- Flexible schedule
Quick apply

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
2 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in haydock, msy

Head of Customer Experience

Call Centre Trainer

Guest Experience Manager

Service Leader Level 2

Programme Manager

Lead Chaplain

Deputy Service Manager (Supported accommodation 16+)

Housing Officer

Head of Owner Success

Youth Leader

Internal Engagement and Events Partner

Programme Manager

Commissioning Officer

Best Start Inclusion Practitioner - Fixed Term until 31/03/2029

Demolition Administration and Compliance Manager

Customer Support Advisor

Duty Operations Manager

Contact Cares Advisor

Contact Centre Team Leader

Service Leader Level 1

I want to receive the latest job alerts for service leader in haydock, msy

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