Call center manager Work, Jobs in Hayes, Eng (with Salaries)

Call Centre Manager
Veetec Motor Group —Hayes
- From £30,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
23h
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
5d
Contact Centre Customer Success Manager
Zoom —London
- Full-time
- Hybrid work
- In-person
4d
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Weekend availability
- Management
- Human resources
- Communication skills
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Telesales Account Manager - Belfast / Remote
Yell Ltd —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Contact Centre Team Leader
Butlin's —Hemel Hempstead
- Full-time
- Sales
- Customer service
- Leadership
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Service Delivery Manager – Contact Centre & Specialist Removals Team
Metropolitan Police —Charlton
- £45,986.00 - £54,743.25 a year
- Full-time
- Travel
- Negotiation
4d
Telesales Account Manager - Belfast / Remote
Yell —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Sales Operations (Dialer & Campaign Manager)
Teya —London
- Full-time
- Sales
- Analysis skills
Sales Development (Lead Gen and Telemarketing)
CMS Distribution —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro
Aria Systems —London
- Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
11d
Lead Engineer (Specialist) in DATA COLLECTION AND PUBLICATION (DCP)
Bank of England —London
- £80,320 - £90,360 a year
- Full-time
- Azure
- Windows
- SQL
- Annual leave
10d

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Contact Centre Team Leader
Wandle Housing Association Limited. —London
Oversee enquiries across calls, emails, chatbots, and social media-ensuring timely, quality responses. Permanent - Full Time - Hybrid working (2 office days per…
£40,000 a year
23h
Contact Centre Team Leader
Premium Credit Limited —London
Proven experience leading teams supporting vulnerable customers, with a strong understanding of regulatory expectations (including Consumer Duty) and best-…

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Call Centre Manager

Veetec Motor Group -
Hayes

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Qualifications

Spanish
Multilingual
Customer service
English
Complaint handling
Administrative experience
Analysis skills
Supervising experience
Leadership
Communication skills

Full job description

Overview
We are seeking an experienced and dynamic Call Centre Manager to lead our customer service team. The successful candidate will be responsible for overseeing daily operations, ensuring high-quality service delivery, and fostering a positive environment for staff and clients alike. Fluency in English, along with strong leadership and communication skills, are essential. Multilingual abilities will be considered a significant advantage. This role offers an exciting opportunity to manage a diverse team within a fast-paced environment, contributing to the organisation’s reputation for excellence.

Call Centre Manager (Customer Service & Complaints)

Location: Hayes, Greater London
Hours: Monday to Friday, 8:00am – 5:00pm

We are a leading Vehicle Accident Repair company seeking an experienced and driven Call Centre Manager to lead our busy customer service team based in Hayes. This is an excellent opportunity for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, including effective complaint resolution.

Role Purpose

To lead and manage the call centre team in identifying and capturing all work opportunities, ensuring outcomes are delivered to a high standard and meet both customer and company expectations. You will also oversee the handling and resolution of customer complaints, ensuring a positive customer experience at all times.

Key Responsibilities

Manage and supervise the daily operations of the call centre team, ensuring efficiency and adherence to company standards
Act as the first point of escalation for customer complaints, ensuring timely and effective resolution
Drive performance by monitoring call centre metrics and implementing improvements
Lead, coach, and develop team members to achieve high performance and excellent customer service
Oversee outbound calls to convert notifications of loss into confirmed bookings
Ensure all customer interactions are handled professionally, proactively, and courteously
Allocate work effectively across sites, managing workflow and capacity
Ensure accurate logging of calls, outcomes, and documentation within company systems
Maintain strong communication between departments to ensure seamless service delivery
Ensure compliance with company policies, GDPR, and Health & Safety regulations
Support recruitment, onboarding, and ongoing training of staff

Key Tasks

Convert inbound and outbound enquiries into confirmed bookings
Manage and monitor customer queries and escalate where necessary
Oversee complaint handling processes and continuous improvement initiatives
Ensure customer contact is maintained throughout the booking process
Maintain up-to-date knowledge of internal systems (e.g. Veetec) and insurer agreements
Ensure administrative processes are followed efficiently and accurately

Skills & Experience

Proven experience in a call centre management or senior supervisory role
Strong experience handling customer complaints and escalations
Excellent leadership and team development skills
Strong analytical ability with experience using performance data to drive improvements
Exceptional communication skills (multilingual, including Spanish, is desirable)
Highly organised with the ability to manage multiple priorities
Solid understanding of customer service agreements, ideally within insurance or automotive sectors

Personal Attributes

Positive, professional, and respectful approach under all circumstances
Strong decision-making and problem-solving skills
Ability to manage difficult situations calmly and effectively
Flexible, punctual, and adaptable to changing business needs
Customer-focused with a commitment to delivering outstanding service

Pay: From £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

call center manager jobs in hayes, eng

Call Centre Manager

Contact Centre Team Leader

VRES Contact Centre Manager

Contact Centre Customer Success Manager

Contact Centre Team Manager - Fintech

Contact Centre Team Leader

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Customer Success Manager

Telesales Account Manager - Belfast / Remote

Contact Centre Team Leader

Sales Lead - Outbound Contact Centre

Service Delivery Manager – Contact Centre & Specialist Removals Team

Telesales Account Manager - Belfast / Remote

Sales Operations (Dialer & Campaign Manager)

Sales Development (Lead Gen and Telemarketing)

Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro

Service Coordinator Team Leader

Lead Engineer (Specialist) in DATA COLLECTION AND PUBLICATION (DCP)

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