Network engineers Work, Jobs in Haywards Heath, Wsx (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
12d
V&V Engineer
413 —Haywards Heath
- £24,420.00 - £62,245.96 a year
- Full-time
- Azure
- Oracle
- Windows
Quick apply
1d
Junior Integration Engineer
Ericsson —Eastbourne
- Azure
- Laboratory experience
- Java
14d
IT Manager
Cordek Limited —Horsham
- £55,000 - £60,000 a year
- Full-time
- CAD
- Windows
- Computer networking
- Free parking
- Annual leave
Quick apply
1d
Global Network Engineer (12 Month Contract)
Rentokil Initial Group —Crawley
- Hybrid work
- Computer networking
- IT
- Free parking
- Employee assistance programme
Quick apply
Senior Infrastructure Engineer
CGI —Leatherhead
- Full-time
- Azure
- Scripting
- Computer networking
Quick apply
Control Centre Technician - Three Bridges ROC
Network Rail —Crawley
- £54,649 - £56,777 a year
- Full-time
- Maintenance
- In-person
- Annual leave
8d
Infrastructure Engineer (DV Security Clearance)
CGI —Leatherhead
- Full-time
- Computer networking
Quick apply
Lead Engineer - NPI & Engineering
Atlas Copco Group —Burgess Hill
- Hybrid work
- Engineering
- English
- No degree
10d
Data Scientist
Atlas Copco Group —Burgess Hill
- Remote
- Computer Science
- English
- No degree
2nd Line IT Support Engineer
Global 4 Communications Limited —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
13d
Senior Cloud Engineer
Viridien —Crawley
- Full-time
- Hybrid work
- Azure
- AWS
- Continuous improvement
- Annual leave
Associate Network Engineer
Cisilion —Leatherhead
- Azure
- Computer networking
- Communication skills
Field Engineer
Gatwick Airport Limited —Gatwick Airport
- £56,000 a year
- Civil engineering
- Microsoft Outlook
- Engineering
- Free parking
9h
2nd Line Engineer - Hybrid - MSP
Uptime —Horsham
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Senior Cable/Circuit Design Engineer
UK Power Networks —Crawley
- £84,160 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
3d
Graduate Electrical Engineer
Egis —Leatherhead
- Project management
- Bachelor's degree
- Organisational skills
4d

I want to receive the latest job alerts for network engineers in haywards heath, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
12 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

network engineers jobs in haywards heath, wsx

3rd Line Service Desk Technician

V&V Engineer

Junior Integration Engineer

IT Manager

Global Network Engineer (12 Month Contract)

Senior Infrastructure Engineer

Control Centre Technician - Three Bridges ROC

Infrastructure Engineer (DV Security Clearance)

Lead Engineer - NPI & Engineering

Data Scientist

2nd Line IT Support Engineer

Senior Cloud Engineer

Associate Network Engineer

Field Engineer

2nd Line Engineer - Hybrid - MSP

IT Support Engineer

1st Line Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

Senior Cable/Circuit Design Engineer

Graduate Electrical Engineer

I want to receive the latest job alerts for network engineers in haywards heath, wsx

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected