Area leader Work, Jobs in Headingley, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
11d
In Home Sales Demonstrator
Harvey Water Softeners —Leeds
- £50,000 - £95,000 a year
- Weekend availability
- Sales
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Housing Manger
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Temporary
- No degree
- Annual leave
2h
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
6d
North West Head of Business
West Riding Hyundai —West Riding
- £60,000 - £120,000 a year
- Full-time
- Management
- Sales
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
1h
Line Leader
Goldenfry Foods Ltd —Wetherby
- £34,785.22 - £37,172.44 a year
- Weekend availability
- In-person
- Leadership
- Communication skills
Quick apply
6d
Office Supervisor - Orthopaedics
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Teaching
5d
Lettings Valuer
Manning Stainton —Leeds
- £28,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Advice Team Leader
Citizens Advice —Leeds
- £27,546 - £36,362 a year
- Hybrid work
- Management
- Leadership
- Communication skills
10d
Engagement Officer
Reed In Partnership —Leeds
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Technical Solutions Team Leader
Sycous Limited —Leeds
- £28,500 - £38,250 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Maintenance
- SQL
- Health & wellbeing programme
- Referral programme
Quick apply
11d
Team Leader
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Human resources
- Annual leave
13d
DEPUTY GENERAL MANAGER
Grantley Hall —Grantley
- Hotel
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
EU Cx Manager
Vintage.com —Morley
- Full-time
- Management
- Customer service
- IT
Quick apply
Radiography Assistant
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- Weekend availability
- Teaching
3d
Wedding and Events Coordinator
Homegrown Hospitallity —Wetherby
- £25,000 - £28,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
3d
Shift Leader
Nestlé —York
- £58,236 a year
- Full-time
- IT
- Leadership
- Communication skills
11d
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Rehabilitation centre
- Leadership
2d
OPERATIONS MANAGER
Grantley Hall —Grantley
- Hotel
- Human resources
- Organisational skills
- Store discount
- Annual leave
Quick apply
Communication Support Worker
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Full-time
- English
- Travel
- IT

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

area leader jobs in headingley, wyk

Customer Resolution Team Leader

In Home Sales Demonstrator

Housing Manger

Assistant Manager

North West Head of Business

Line Leader

Office Supervisor - Orthopaedics

Lettings Valuer

Advice Team Leader

Engagement Officer

Technical Solutions Team Leader

Team Leader

DEPUTY GENERAL MANAGER

EU Cx Manager

Radiography Assistant

Wedding and Events Coordinator

Shift Leader

Service Delivery Manager

OPERATIONS MANAGER

Communication Support Worker

I want to receive the latest job alerts for area leader in headingley, wyk

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