Solutions manager Work, Jobs in Headingley, Wyk (with Salaries)

Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
22h
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Field Operations Manager
Bransby Wilson Parking Solutions Limited —York
- £32,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Supervising experience
- Sick pay
Quick apply
13d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Human Resources Manager - West Yorkshire Joint Services
Calderdale Council —Leeds
- £49,282 - £51,356 a year
- Full-time
- Hybrid work
6h
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
8d
Business Development Manager - IT
Northern Telecom —Leeds
- £40,000 - £65,000 a year
- Full-time
- Sales
- Business development
- IT
Quick apply
National Lettings Manager
Homie —Leeds
- £40,000 - £70,000 a year
- Full-time
- Management
- Travel
- In-person
Quick apply
3d
Project Manager
System C —Leeds
- Full-time
- Project management
- Travel
- Communication skills
Fleet Regulations Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Customer service
- Contracts
- Communication skills
- Annual leave
8d
Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
3d
Operations Support Manager
CitySprint —Leeds
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
Operations Manager
Tough Water Solutions Ltd —Bradford
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
2d
Area Manager
Bruntwood —Leeds
- £35,000 - £39,000 a year
- Full-time
- Annual leave
- Sick pay
5h
Project Manager
ZEST ECO Ltd —Leeds
- Full-time
- Hybrid work
- Management
- Analysis skills
- Project management
- Health & wellbeing programme
- Work from home
Quick apply
3d
Production Manager
Avery Dennison —Harrogate
- £47,320 - £75,712 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Travel
- Free parking
- Employee assistance programme
Quick apply
13d
Neighbourhood Health Programme Manager
Leeds Community Healthcare NHS Trust —Leeds
- £57,528 - £64,750 a year
- Negotiation
- Annual leave
7d
Senior Agile Delivery Manager
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Continuous improvement
- Agile
- In-person
- Employee discount
9d
Learning Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Microsoft Excel
- Project management
- Bachelor's degree
7d

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Compliance Manager

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£45,000 - £60,000 a year
22 hours ago

Qualifications

Root cause analysis

Full job description

Role: Compliance Manager

Salary: £45,000 - £60,000

Location: Colton, Leeds

Hours: 35 per week

Job Description

First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.

Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA-authorised firm.

So that’s us, now let’s talk about your role:

Regulatory Compliance

Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections-related regulatory obligations.
Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
Support engagement with regulators, industry bodies, and external stakeholders where required.

Compliance Monitoring & Assurance

Develop and deliver a risk-based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
Identify, investigate, and report compliance breaches, ensuring effective root-cause analysis and remediation.

Customer Outcomes & Vulnerability

Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement. First Locate's customer-focused and empathetic approach is central to its service model.

Governance, Policies & Controls

Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
Contribute to internal audits, client audits, and regulatory reviews as required.

Risk Management

Identify, assess, and monitor compliance and conduct risks across the business.
Maintain compliance risk registers and support enterprise risk management activities.
Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.

Training & Culture

Deliver engaging compliance training and awareness programmes across operational and leadership teams.
Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
Promote a strong culture of accountability, integrity, and compliance across the organisation.
Support the embedding of compliance and customer-centric behaviours throughout the employee lifecycle.

What we need from you?

Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
Experience designing and delivering compliance monitoring and assurance programmes.
Excellent analytical, investigation, reporting, and stakeholder management skills.
Ability to influence at all levels and translate regulatory requirements into practical operational solutions.

Please find the full job description and a list of our great benefits attached below.

Quick apply

Refine Your Search

solutions manager jobs in headingley, wyk

Compliance Manager

Shift Operations Manager

Field Operations Manager

Operations Manager

Change & Implementation Manager

Human Resources Manager - West Yorkshire Joint Services

Service Delivery Manager

Business Development Manager - IT

National Lettings Manager

Project Manager

Fleet Regulations Officer

Customer Experience Lead

Operations Support Manager

Operations Manager

Area Manager

Project Manager

Production Manager

Neighbourhood Health Programme Manager

Senior Agile Delivery Manager

Learning Manager

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