Senior operations manager Work, Jobs in Headley, Ham (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
Senior Global Sourcing Manager
Neon People Limited —Winchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- ERP systems
- Negotiation
- Work from home
Quick apply
3d
Senior Project Manager
Landmarc Support Services —Liss
- £59,800 - £65,955 a year
- Microsoft Excel
- Project management
- Driving
- Annual leave
- Employee discount
14d
Executive Assistant to the Managing Director (Freelance / Contractor)
Perfect Support Services Limited —Fareham
- £25 an hour
- Part-time
- Remote
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
Quick apply
10d
National Operations Manager
DPD Group UK —Reading
- £59,500 a year
- Weekend availability
- Management
- Continuous improvement
- Mentoring
Quick apply
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
School Administration Manager
The Green Room Foundation Ltd —Bordon
- From £34,000 a year
- Full-time
- Organisational skills
- IT
- Leadership
- Free parking
- Annual leave
Quick apply
Head of Sales & Business Development
Total —Southampton
- £100,000 a year
- Full-time
- CRM software
- Sales
- In-person
Quick apply
8d
Senior Lab Operations Manager
QinetiQ —Farnborough
- Full-time
- Management
- Engineering
- Laboratory experience
- Employee discount
Operational Service Manager for Maternity
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £66,582 - £77,368 a year
- Full-time
- Leadership
14d
Office Facilities & Operations Manager, Woking
Collaborate Industries Limited —Woking
- £40,000 - £45,000 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Free parking
- Annual leave
Quick apply
1d
Senior Specialist, People Partner – Production and Operations
McLaren Racing —Woking
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Human resources
- Life insurance
Quick apply
Senior Facilities Manager
CBRE —Bracknell
- Full-time
- AI
3d
Project & Contract Coordinator
Coombes Forestry Ltd —Upper Meon Valley
- From £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
2d
Head of Service for Adult Community Health Services
Royal Surrey NHS Foundation Trust —Godalming
- £81,774 - £93,879 a year
- Full-time
- Management
9d
Senior Commercial Manager (LR09)
AQUILA —Fareham
- £60,000 - £70,000 a year
- Hybrid work
- Bachelor's degree
- Contracts
- Negotiation
- Annual leave
- Employee assistance programme
8d
Associate Executive Director: Commercial Operations
Royal Navy Museums —Portsmouth
- £65,515 - £72,248 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £145,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Evening Event Operations Manager
Froyle Park Country Estate —Alton
- £34,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply

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senior operations manager jobs near headley, ham

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
4 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

senior operations manager jobs in headley, ham

Customer Service Manager

Senior Global Sourcing Manager

Senior Project Manager

Executive Assistant to the Managing Director (Freelance / Contractor)

National Operations Manager

Regional Operations Director - Places Leisure

School Administration Manager

Head of Sales & Business Development

Senior Lab Operations Manager

Operational Service Manager for Maternity

Office Facilities & Operations Manager, Woking

Senior Specialist, People Partner – Production and Operations

Senior Facilities Manager

Project & Contract Coordinator

Head of Service for Adult Community Health Services

Senior Commercial Manager (LR09)

Associate Executive Director: Commercial Operations

Key Account Director - FM Services

Evening Event Operations Manager

Customer Operational Delivery Manager

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