service desk Work, Jobs in heage, dby (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
9d
Customer Support Agent
Exel Technology Group Ltd —Mansfield
- From £26,505 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
6d
Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Receptionist
UPP Ltd —Nottingham
- £27,279.70 a year
- Full-time
- University
- Communication skills
- Employee discount
- Life insurance
12d
Administrator with reception duties
Dey & Co. Chartered Accountants —Newbold
- £12.71 - £13.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Customer Service Advisor
Boots —Nottingham
- £25,652.88 a year
- Part-time
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
6d
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
2d
Application Support Specialist
Corpay —Sheffield
- Full-time
- Organisational skills
- Time management
- Life insurance
3d
Hire Controller
Henry Boot —Derby
- £23,533 - £35,300 a year
- Annual leave
- Employee assistance programme
Quick apply
Associate IT Support Technician
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
SAP Service Delivery Manager
JCB —Rocester
- Full-time
- Gym membership
Information Advisor
Tribal Group —Sheffield
- £26,100 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- PMP
- Free parking
- Employee assistance programme
Quick apply
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
IT Analyst / Support Engineer (L1 / L2)
Precision Proco —Sheffield
- £27,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Sick pay
Quick apply

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service desk jobs near heage, dby

First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

9 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

service desk jobs in heage, dby

First Line Analyst 3

Customer Support Agent

IT Service Desk Engineer Apprentice

IT Service Desk Apprentice

Senior Service Desk Engineer

Receptionist

Administrator with reception duties

IT Support Technician

Customer Service Advisor

Second Line Analyst

IT Operations Support Analyst

Customer Support Agent

First Line Analyst

Application Support Specialist

Hire Controller

Associate IT Support Technician

SAP Service Delivery Manager

Information Advisor

Technical Support Engineer

IT Analyst / Support Engineer (L1 / L2)

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