Business advisor Work, Jobs in Heath, Wyk (with Salaries)

Premium Support Advisor
Evri —Leeds
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
14d
Call Centre Advisor
BW Legal —Leeds
- £20,800 - £22,000 a year
- Overtime
- Free parking
- Annual leave
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
HR & Recruitment Coordinator
Rhodar Industrial Services Ltd —Leeds
- £30,000 - £34,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
4d
Will Writing & Estate Planning Advisor - | Full Training |
Westminster Law ltd —Wakefield
- £49,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Work from home
Quick apply
Marketing Executive (Events & Social Media)
Babble Cloud —Wakefield
- Full-time
- Hybrid work
- Marketing
- Social media management
- Travel
- Annual leave
- Work from home
Quick apply
Paraplanner
West Riding Personal Financial Solutions Ltd —Castleford
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
14d
Recruitment Resourcer
NEXT —Pontefract
- Full-time
- Google Suite
- Oracle
- Recruiting
- Free parking
- Employee discount
4d
Leisure Sales Manager
Village Hotels - Leeds South - Leisure —Tingley
- £30,000 - £32,000 a year
- Full-time
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Operations Assistant
TIP GROUP —Knottingley
- £31,000 a year
- Communication skills
- Referral programme
Quick apply
Team Leader People Operations
The Sheffield College —Sheffield
- £33,824 - £38,028 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Free parking
- Annual leave
8d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
- CRM software
- Writing skills
- Continuous improvement
Quick apply
Customer Service Advisor
1ST LOCATE (UK) LIMITED —Temple Newsam
- £27,976 a year
- Full-time
- Annual leave
Quick apply
M&A Due Diligence Officer - Lettings
Letts Acquire —Harrogate
- From £28,500 a year
- Full-time
- Data analysis skills
- Research
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Organisational skills
- Free parking
- Annual leave
Quick apply
Trainee Account Executive (HF1353747111)
Flourish —Leeds
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Customer Service Sales Advisor
Gallagher —Wakefield
- £23,000 - £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Flexible schedule
- Life insurance
Account Manager (Cyber)
ARO —Leeds
- £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
- Employee assistance programme
Quick apply
Financial Advisor Administrator
My Pension Expert —Doncaster
- £28,000 a year
- Full-time
- CRM software
- Customer service
- Data entry
- Referral programme
Quick apply
6d
Patient Sales Advisor (Dental)
Target Dental —Otley
- £29,484 a year
- Weekend availability
- CRM software
- Customer service
- In-person
- Employee discount
- Gym membership
Quick apply
8d

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Premium Support Advisor

Evri -
Leeds

Apply Now

Job details

Full-time
Up to £27,000 a year
14 days ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Premium Support Advisor

Location: Leeds (Hybrid)
Contract Type: Permanent
Salary: Up to £27,000 per annum

Shift Pattern

This role operates on a 3-week rotational pattern:
Week 1

Monday to Friday
08:00 - 16:30

Week 2

Monday to Friday
09:30 - 18:00

Week 3

Monday to Saturday
08:00 - 16:30
One weekday off on a rota basis

About the Role
We're looking for talented Premium Support Advisors to join our team and help deliver an outstanding customer experience.
In this role, you'll provide a high-quality, telephone-based service, taking ownership of customer enquiries and resolving issues quickly, professionally, and with empathy. You'll investigate delivery and parcel-related concerns, handle complaints and escalations, and ensure customers receive the best possible support at every stage of their journey.
You'll also manage high-priority CEO and Executive escalations, requiring exceptional attention to detail, professionalism, and customer care.
This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys problem-solving, taking ownership, and making a real difference for customers.

What You'll Be Doing

As a Premium Support Advisor, you'll:

Deliver exceptional telephone-based customer service, resolving customer queries wherever possible at first contact.
Take ownership of complaints and escalated cases, ensuring fair and timely resolutions.
Manage sensitive and high-profile CEO and Executive customer escalations with professionalism and care.
Investigate parcel and delivery enquiries from start to finish, using all available systems and resources.
Work confidently in a busy contact centre environment, maintaining professionalism and confidentiality.
Use multiple systems to process transactions accurately and efficiently.
Identify root causes of issues and recommend solutions to reduce repeat contacts.
Maintain accurate CRM records and provide proactive customer updates within agreed service levels.
Act as the voice of the customer, collaborating with Couriers, Delivery Units, Contractors, and our ParcelShop network.
Support team objectives, helping to achieve KPIs, SLAs, and continuous improvement initiatives.

What We're Looking For

We're keen to hear from people who have:

Excellent written and verbal communication skills.
Strong customer service experience, ideally within a contact centre environment.
A professional and confident telephone manner with excellent listening skills.
Strong problem-solving and decision-making abilities.
High levels of accuracy and attention to detail.
Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Resilience and the ability to remain calm under pressure, particularly when handling complaints and high-stakes customer issues.
The ability to work independently while also contributing positively as part of a team.
A customer-focused mindset with a genuine passion for delivering great service.

Ready to Apply?
If you're looking for an opportunity where you can make a real impact, develop your skills, and be part of a supportive team, we'd love to hear from you.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.

Apply Now

Refine Your Search

business advisor jobs in heath, wyk

Premium Support Advisor

Call Centre Advisor

JUNIOR SALES ADVISOR

HR & Recruitment Coordinator

Will Writing & Estate Planning Advisor - | Full Training |

Marketing Executive (Events & Social Media)

Paraplanner

Recruitment Resourcer

Leisure Sales Manager

Operations Assistant

Team Leader People Operations

Multichannel Cx Agent

Customer Service Advisor

M&A Due Diligence Officer - Lettings

Customer Support Advisor

Trainee Account Executive (HF1353747111)

Customer Service Sales Advisor

Account Manager (Cyber)

Financial Advisor Administrator

Patient Sales Advisor (Dental)

I want to receive the latest job alerts for business advisor in heath, wyk

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