Airline customer service agent Work, Jobs in Heathrow (with Salaries)

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours
DiamondAir International Ltd —London
- From £14.11 an hour
- Part-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
5d
Security Agents
Pyrex UK Ltd —Hounslow
- £13.05 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
5d
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Driving
- Free parking
Quick apply
1d
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
5d
Logistics Coordinator exports (Located in UK)
AOG-247 LIMITED —West Drayton
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
Lead Agent - T2
ABM —London Heathrow Airport
- £15.44 an hour
5d
Passenger Service Agent
Sky Handling Partner —London
- £14.12 an hour
- Part-time
- Customer service
- Organisational skills
Quick apply
3h
Finance Officer
KISWAH TOURS LIMITED —Hayes
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Operations Coordinator, Cell and Gene Therapies
UPS —London
- Full-time
- Microsoft Excel
- Heavy lifting
- Communication skills
8d
: Operations Agent
Dietl —Hayes
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
13d
Aircraft Cleaning Agent - PART TIME - Stansted Airport
Swissport International AG —London
- £13.21 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
5d
Operations Manager
Transportify —London
- £35,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
13d
Premium Lounge Agent - LHR
Etihad Airways —London
- Full-time
- Customer service
- English
- Hotel
6h
Global Logistics Executive (Nights)
GBA Logistics —Colnbrook
- £42,000 - £48,000 a year
- Full-time
- Microsoft Office
- Communication skills
Quick apply
Cargo Operations Agent
Air Canada —London
- Full-time
- English
3d
Operations Coordinator
Convelio —West Drayton
- Customer service
- English
- Organisational skills
Quick apply
Travel Support Consultant, London
Duffel —London
- Weekend availability
- Customer service
Quick apply
Air Export Team Leader
CEVALogistics —London
- Full-time
- Supervising experience
- Leadership
- Annual leave
- Employee discount

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LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

DiamondAir International Ltd
London

Quick apply

Job details

Part-time | Full-time
From £14.11 an hour
8 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Employee discount
Bereavement leave
On-site parking

Qualifications

Customer service
GCSE
Analysis skills
Communication skills
Negotiation
Time management

Full job description

Position: Airport Concierge Agent (LHR)

Location: Heathrow Airport

Salary:£14:11 per hour

Effective Date:

Contract Type: Temporary/Permanent

Reporting to: Shift Coordinator

Closing date:

________________________________________________________________________________________

The Organisation

DiamondAir International is the world’s leading provider of luxury Meet & Assist services, with over 30 years of experience in the industry. Our expertise and exponential growth have allowed us to be a pioneer in service development and a leading exemplary operation on the ground. We continuously develop our services with the latest technologies to ensure they can be provided in the most efficient way possible. A premium travel services provider to over 600 airports across the world, providing travel solutions across the globe to our clients in the air or on the train. Whether it's kerbside pickup you are looking for or exclusive VIP travel DiamondAir has supported a diverse B2B and B2C audience for more than 30 years to ensure their travel is seamless and hassle-free.

Duties include carrying out all meet & assist services under the brand of Airport Concierge. You will be required to assist unaccompanied minors, VIPs, and a variety of passengers at London Heathrow Airport.

Main Responsibilities:

· To ensure all Airport Concierge services are carried out with maximum efficiency and in line with company protocols & Client service level agreements.

· To demonstrate discretion and professionalism when assisting high-profile Clients and representing the Airport Concierge brand.

· To develop and build strong networks and maintain effective working relationships with airline & airport stakeholders. This includes exercising a high degree of negotiation skills to maximise stakeholder cooperation to accede to our customer's requirements.

· To work within the parameters of the working standards SLA for Airport Agents and to deliver excellent customer service consistently.

· To deal with disruption and irregularities with confidence and composure.

· To assist the customer services team with any investigatory queries relating to service complaints.

· To ensure you have in-depth knowledge of the airport environment and product knowledge.

· To ensure company & client information remains strictly confidential.

· To liaise closely with Co-Ordinators/Team Leaders and co-workers to ensure team effectiveness and a positive working environment.

· To ensure company presentation standards are always adhered to.

· To troubleshoot and assist in resolving issues which may occur during services.

· To ensure all flight reports are completed and submitted accurately & efficiently.

· To escalate any foreseeable service issues to your Co-Ordinator/Team Leader at the earliest opportunity.

· To always show professional courtesy and respect to all fellow co-workers

· Above duties performed while remaining compliant with the company’s policies and guidelines

Position Requirements:

· Excellent written and verbal communication skills.

· Ability to effectively follow policies & procedures.

· Effective time management, organisation, planning, and self-management

· Self-motivated, attention-to-detail, problem-solving/initiative, eager to learn and develop.

· Must be extremely reliable, punctual, and flexible, able to cover shifts.

· Candidates are subject to a 5-year full referencing check and an enhanced criminal record check to successfully obtain a full ID Pass.

Experience: A minimum of 2 years customer service experience, preferably in travel, or in an appropriate customer service environment.

Deal Breaker: Candidate must have5 years checkable work referencing, and then be subject an Enhanced DBS criminal record check. (the DBS check is not limited to 5 years, any convictions should be listed on the check, some may be spent, some may not be relevant, but they should be on there without any time limit.

Pay: From £14.11 per hour

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Ability to commute/relocate:

London TW6 2TA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have 5 years checkable work referencing, and then be subject an Enhanced DBS criminal record check. (the DBS check is not limited to 5 years, any convictions should be listed on the check, some may be spent, some may not be relevant, but they should be on there without any time limit.

Experience:

Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

airline customer service agent jobs in heathrow

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

Lead Agent

Security Agents

Ramp/Baggage Agent

Customer Service Agent

Lead Agent - T3

Logistics Coordinator exports (Located in UK)

Lead Agent - T2

Passenger Service Agent

Finance Officer

Operations Coordinator, Cell and Gene Therapies

: Operations Agent

Aircraft Cleaning Agent - PART TIME - Stansted Airport

Operations Manager

Premium Lounge Agent - LHR

Global Logistics Executive (Nights)

Cargo Operations Agent

Operations Coordinator

Travel Support Consultant, London

Air Export Team Leader

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