Client manager Work, Jobs in Heaton, Twr (with Salaries)

Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Area Manager North England (Welfare )
The Fishermen's Mission —North Shields
- £39,116.15 a year
- Full-time
- CRM software
- Management
- Data analysis skills
- Work from home
- Bereavement leave
Quick apply
12d
Sales Manager
Origin Tech Ltd —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
- Sick pay
Quick apply
Regional Manager
WeBuyAnyCar —Newcastle upon Tyne
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
Property Manager
Safe & Secure Properties —Houghton le Spring
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Employee discount
Quick apply
Rental Manager
Avella People —Sunderland
- £35,000.00 - £40,000.30 a year
- Overtime
- Engineering
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Property Manager / Tenant Referencing Expert
Copeland Residential Ltd —Chester-le-Street
- £30,000 - £33,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Free parking
Quick apply
1d
Compliance & Complaints Handler
Winn Group —Newcastle upon Tyne
- Full-time
- English
- Administrative experience
- IT
- Health & wellbeing programme
- Referral programme
Quick apply
1d
Event Delivery Manager
Holdham Group —Durham
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
3d
Engagement Officer
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Digital Marketing Executive
Reeves Group Holdings —Newcastle upon Tyne
- £29,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Financial services
- Bereavement leave
- Sick pay
Quick apply
3d
Payroll and Practice Manager (12 months maternity cover)
Concept Accountancy Limited —Newcastle upon Tyne
- Up to £34,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
Team Leader - Havelock Place
EveryDay Care & Support —Newcastle upon Tyne
- Hybrid work
Quick apply
Project Manager
CrowdHouse Energy Ltd —Newcastle upon Tyne
- £41,813.55 - £50,000.00 a year
- Full-time
- Project management
- Travel
- Leadership
- Free parking
Quick apply
8d
Operations Manager
UK Commercial Group Limited —Gateshead
- £34,000 - £45,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
Quick apply
9d
Sales Manager
Purely Energy Ltd —Newcastle upon Tyne
- From £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Free parking
Quick apply
Tendering / Business Development Manager
GSS Ltd —Hebburn
- Full-time
- Business development
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Paid Search Manager
The Media Network —North Shields
- From £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Presentation skills
- Flexitime
- Work from home
Quick apply
1d
General Manager
Compass Group UK —Newcastle upon Tyne
- Up to £38,000 a year
- Monday to Friday
- Hotel
- Leadership
- Hotel experience
Deputy Facilities Manager
ABM UK —Cramlington
- Full-time
- IT
- Leadership
- Communication skills
- Employee discount
Quick apply

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Account Director

Teleperformance -
Gateshead

Apply Now

Job details

Full-time

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview:

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

client manager jobs in heaton, twr

Account Director

Area Manager North England (Welfare )

Sales Manager

Regional Manager

Property Manager

Rental Manager

Property Manager / Tenant Referencing Expert

Compliance & Complaints Handler

Event Delivery Manager

Engagement Officer

Digital Marketing Executive

Payroll and Practice Manager (12 months maternity cover)

Team Leader - Havelock Place

Project Manager

Operations Manager

Sales Manager

Tendering / Business Development Manager

Paid Search Manager

General Manager

Deputy Facilities Manager

I want to receive the latest job alerts for client manager in heaton, twr

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