Customer care specialist Work, Jobs in Heaton, Twr (with Salaries)

Lloyds Banking Group Customer Support - Newcastle
Lloyds Banking Group —Newcastle upon Tyne
- £23,580 - £26,200 a year
- Part-time
- Customer service
- Financial services
- Banking
1d
Sales Assistant
TGJones —Newcastle upon Tyne
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
11d
Support Worker - Learning Disabilities
Steps Support —Gateshead
- £15 an hour
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
13d
Care Home Administrator
Barchester Healthcare —Birtley
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Horticulturist / Plant care specialist
Leamside Nurseries —Leamside
- From £13.50 an hour
- Weekend availability
- Maintenance
- In-person
Quick apply
Business Coordinator
Blue Sky Trust —Newcastle upon Tyne
- £24,456 a year
- Full-time
- Customer service
- In-person
- Teaching
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Warehouse Operative (Monday to Friday)
CCF —Newcastle upon Tyne
- Full-time
- Microsoft Excel
3d
Client Partner
Cargo Creative Ltd —North Shields
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Free parking
- Work from home
Quick apply
10d
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Onsite Service Assistant
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Computer literacy
- IT
- Computer skills
- Employee assistance programme
- Employee discount
1d
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
2d
Laser Hair Removal Specialist
Aesthetics Now Academy Ltd —Seaham
- From £15 an hour
- Part-time
- Customer service
- English
- In-person
- Employee discount
Quick apply
5d
Sales Assistant
Jollyes Pets —Seaham
- £8.43 - £12.71 an hour
- Part-time
Quick apply
Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Durham
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Regional QHSE Coordinator
Igne Group Ltd —Chester-le-Street
- Up to £40,000 a year
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Treatment Coordinator
Bupa Dental Care —Newcastle upon Tyne
- Monday to Friday
- Patient care
- Communication skills
- Employee discount
- Referral programme
11d
Scheduling Coordinator
Inside Contracting —Prudhoe
- From £27,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
Commissioning Manager
M Group —Cramlington
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- HVAC
- Annual leave
- Employee assistance programme
10d
Product Support Specialist (Sage Intacct)
Sage —Newcastle upon Tyne
- Hybrid work
- ERP systems
- Analysis skills
- Accounting
- Annual leave
4d

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customer care specialist jobs near heaton, twr

Lloyds Banking Group Customer Support - Newcastle

Lloyds Banking Group -
Newcastle upon Tyne

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Job details

Part-time
£23,580 - £26,200 a year
1 day ago

Benefits

Company pension

Qualifications

Customer service
Financial services
Banking

Full job description

End Date

Friday 24 July 2026

Salary Range

£26,200 - £26,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A part-time branch-based opportunity working 31.5 hours per week.

Job Description

JOB TITLE: Customer Support
SALARY: £23,580 increasing to £24,255 after 6 months
LOCATIONS: Lloyds Newcastle Monument Mall and Halifax Haymarket Metro Station — working across both Lloyds and Halifax branches.
WORKING PATTERN : 31.5 hours per week worked across the following days and hours:

Monday, Wednesday & Friday: 9:30am – 5:00pm
Thursday: 10:00am – 3:00pm
Saturday: 9:00am – 3:00pm
Tuesday: Scheduled non-working day.

To support changing customer demand, there may be times where these hours need to be adjusted. We’ll discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.

We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
We’ll also provide you with a full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.

We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Like what you hear? Join us! Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

customer care specialist jobs in heaton, twr

Lloyds Banking Group Customer Support - Newcastle

Sales Assistant

Support Worker - Learning Disabilities

Care Home Administrator

Horticulturist / Plant care specialist

Business Coordinator

Warehouse Operative (Monday to Friday)

Client Partner

Arrears Executive

Onsite Service Assistant

Senior Accessibility Specialist

Laser Hair Removal Specialist

Sales Assistant

Team Administrator

Regional QHSE Coordinator

Support Specialist

Treatment Coordinator

Scheduling Coordinator

Commissioning Manager

Product Support Specialist (Sage Intacct)

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