Implementation specialist Work, Jobs in Heaton, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Microsoft Office
Paid Search Manager
The Media Network —North Shields
- From £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Presentation skills
- Flexitime
- Work from home
Quick apply
2d
AI and Model Governance Specialist
NHS Business Services Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Machine learning
- Leadership
- Employee assistance programme
- Employee discount
1d
Technical Specialist - PCI
British Airways —Newcastle upon Tyne
- Full-time
- System design
- Java
- AWS
3d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Apprentice Application Operations Engineer
Department for Work and Pensions —Newcastle upon Tyne
- £32,137 a year
- Overtime
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
8d
Deputy Head of External Affairs
Infected Blood Compensation Authority —Newcastle upon Tyne
- £58,655 a year
- Full-time
- Presentation skills
- Travel
- Business
- Annual leave
5d
Assistant Accountant
M & C ROOFING CONTRACTORS LIMITED —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Accounting
- IT
Quick apply
Billing Operations Specialist
CPOMS —Newcastle upon Tyne
- Microsoft Excel
- ERP systems
Quick apply
Project Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Part-time
- English
- Supervising experience
- University
- Annual leave
- Employee assistance programme
10d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
10d
Security Sales Solutions Specialist
Cybit —Newcastle upon Tyne
- £60,000 a year
- Full-time
- Remote
- Sales
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
9d
Project Support Officer - Systems and Process Team
Darlington Borough Council —Durham
- £20,001 - £30,000 a year
- Full-time
- Presentation skills
- SharePoint
- AI
- Annual leave
1d
Anticoagulant Nurse Specialist
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £39,959 - £48,117 a year
- Full-time
- Hospital
5d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Regional Therapy Assistant
Careline Lifestyles —Newcastle upon Tyne
- Full-time
- Driving
- Organisational skills
- Care plans
Quick apply
Bank Recovery Support Worker
Priory —Newcastle upon Tyne
- £13.45 an hour
- Rehabilitation centre
- Care plans
- Communication skills
- Referral programme
Quick apply
Office Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Management
- Customer service
- Maintenance
Quick apply
4d
UKB National Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
4d

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implementation specialist jobs near heaton, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

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Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

implementation specialist jobs in heaton, twr

Technical Support Specialist

Sage Intacct Implementation Specialist

Paid Search Manager

AI and Model Governance Specialist

Technical Specialist - PCI

Support Specialist

Apprentice Application Operations Engineer

Deputy Head of External Affairs

Assistant Accountant

Billing Operations Specialist

Project Coordinator

Department Manager

Security Sales Solutions Specialist

Project Support Officer - Systems and Process Team

Anticoagulant Nurse Specialist

Business Analyst - Newcastle

Regional Therapy Assistant

Bank Recovery Support Worker

Office Facilities Manager

UKB National Facilities Manager

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