Technical specialist Work, Jobs in Heaton, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Account Manager
Inovocan —Gosforth
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Offshore Technician Scheme
Enshore Subsea Ltd —Blyth
- £17,500 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
Technical Specialist - PCI
British Airways —Newcastle upon Tyne
- Full-time
- System design
- Java
- AWS
3d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
Rental Manager
Avella People —Sunderland
- £35,000.00 - £40,000.30 a year
- Overtime
- Engineering
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Finance Director
Krystal Technology —Wallsend
- £100,000 - £110,000 a year
- Full-time
- Microsoft Excel
- Financial services
- In-person
Quick apply
1d
Senior Workflow Manager (SEO)
Building Safety Regulator —Newcastle upon Tyne
- £47,686 - £54,453 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Presentation skills
- Annual leave
- Sick pay
8d
VacancyTitle: Head of Intelligence
Northumbrian Water/Essex & Suffolk Water —Durham
- £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Employee assistance programme
2d
PSRA Specialist
AkzoNobel —Gateshead
- Microsoft Excel
- Data analysis skills
- English
9d
Building Craftsperson (Joiner)
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Cramlington
- £28,392 - £31,157 a year
- Full-time
- Hospital
- Computer literacy
- Communication skills
8d
Medical Equipment Library Assistant
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Cramlington
- £25,272 a year
- Part-time
- Communication skills
9d
SEO Executive
NRG —North Tyneside
- Monday to Friday
- Microsoft Office
- Analysis skills
- AI
- Free parking
- Employee discount
Content Specialist
Mediaworks —Newcastle upon Tyne
- Full-time
- Hybrid work
- Marketing
- English
- No degree
- Annual leave
Operational Response Engineer
Northern Gas Networks —Newcastle upon Tyne
- From £46,053 a year
- Nights as needed
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Technical Sales
GAP Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Head of Department - Digital and Games
Gateshead College —Gateshead
- £54,163 - £57,458 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
1d
Energy & Low Carbon Manager
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Whitley Bay
- £57,528 - £64,750 a year
- Full-time
Geotechnical Reports Engineer
Igne Group Ltd —Chester-le-Street
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
8d

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

technical specialist jobs in heaton, twr

Technical Support Specialist

Account Manager

Offshore Technician Scheme

Technical Specialist - PCI

Head of Collections

System Installation Supervisor

Rental Manager

Finance Director

Senior Workflow Manager (SEO)

VacancyTitle: Head of Intelligence

PSRA Specialist

Building Craftsperson (Joiner)

Medical Equipment Library Assistant

SEO Executive

Content Specialist

Operational Response Engineer

Technical Sales

Head of Department - Digital and Games

Energy & Low Carbon Manager

Geotechnical Reports Engineer

I want to receive the latest job alerts for technical specialist in heaton, twr

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