Billing manager Work, Jobs in Hebburn, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Accounts & Practice Management Assistant
Yarwood Holmes Law Limited —Cramlington
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
Billing Operations Manager
LSL Property Services —Newcastle upon Tyne
- Full-time
Metering Service Delivery Manager
Wave Utilities —Durham
- From £50,182 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
1d
IT Project Manager
Winn Group —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Software development
- Flexible schedule
Quick apply
3d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Order to Cash Project Coordinator
Xplor —Newcastle upon Tyne
- Full-time
- Remote
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Assistant Night Manager
Crowne Plaza Newcastle —Newcastle upon Tyne
- Full-time
- Hotel
- Supervising experience
- Front desk
- Free parking
- Employee assistance programme
Quick apply
8d
Night Porter
The Roker Hotel —Sunderland
- £12.96 an hour
- Night shift
- Hospitality
- Hotel
- Guest services
- Free parking
- Employee discount
Quick apply
12d
Reception Team Leader
PREM Group —Newcastle upon Tyne
- Part-time
- Microsoft Word
- Computer literacy
- English
Quick apply
11d
Senior Infrastructure Engineer
Giacom —Prudhoe
- £45,000 - £55,000 a year
- Mentoring
- Communication skills
- Annual leave
Quick apply
2d
Casual Matchday Hospitality Room Manager - Newcastle United Football Club
Sodexo —Newcastle upon Tyne
- £14.95 - £18.00 an hour
- Weekend availability
- Bar
- Food service experience
- Organisational skills
Quick apply
Clinical Negligence Associate
Weightmans —Newcastle upon Tyne
- Full-time
- Business development
Senior Oracle PPM Cloud Functional Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Accounting and Reporting Advisory Manager
KCR —Newcastle upon Tyne
- £58,000 - £70,000 a year
- Full-time
- Business development
- Team management
- Mentoring
Quick apply
Casual Hospitality Assistant
Sunderland Greyhound Stadium —Sunderland
- £12 an hour
- Bar
- Customer service
- Conflict management
12d
Corporate Tax, Senior Manager
SW Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
Quick apply
Senior Manager - Global Compliance and Reporting
EY —Newcastle upon Tyne
- Microsoft Powerpoint
- Business development
- Project management
11d
Private Client Tax Manager
RMT —Hexham
- Business development
- Team management
- Mentoring
Quick apply

I want to receive the latest job alerts for billing manager in hebburn, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

billing manager jobs near hebburn, twr

Customer Service Representative jobs in Gateshead

Accounting Manager jobs in Newcastle Upon Tyne

Hospitality Manager jobs in Newcastle Upon Tyne

Service Delivery Manager jobs in Durham

Night Manager jobs in Newcastle Upon Tyne

Porter jobs in Sunderland

Receptionist jobs in Newcastle Upon Tyne

Project Coordinator jobs in Newcastle Upon Tyne

Customer Service jobs in Plymouth

Customer Service Representative jobs in Hemel Hempstead

Customer Service Representative jobs in Croydon

Customer Service Representative jobs in Bredbury

Remote Customer Service jobs in Coventry

Customer Service Representative jobs in Walsall

Customer Service jobs in Liverpool

Customer Service Manager jobs in London

Gym Manager jobs in Birmingham

Accounting Manager jobs in Norwich

Accounting jobs in Isle Of Man

Customer Service Manager jobs in High Wycombe

Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year

Benefits

Additional leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
B2B
Relationship management
Customer interaction
Root cause analysis
Account management

Full job description

Customer Service Advisor

Salary - £26,227.50

Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm

When a business customer picks up the phone or sends an email, they’re trusting us to sort it. A billing query, a contract question, a supplier issue that needs specialist attention - as a Customer Services Advisor at Northern Gas and Power, you’re the person who makes it right.

You’ll sit within the Services team, reporting to the Customer Support Manager. Your job is to handle customer requests and queries with speed, professionalism, and genuine care while keeping our records accurate and liaising with energy suppliers on our customers’ behalf.

If you’re someone who thrives on solving problems, communicating clearly, and delivering a service you’d be proud of, this role will suit you.

What you’ll actually be doing

Handling customer requests submitted by phone and email prioritising, investigating, and resolving them efficiently
Investigating and resolving customer queries quickly and patiently - getting to the root cause, not just the symptom
Maintaining thorough and accurate customer account records across our database systems
Liaising with energy suppliers on behalf of our customers - chasing updates, escalating issues, and ensuring they receive the best possible service
Communicating proactively with customers as their contract start dates approach, ensuring a smooth transition to meet their energy needs
Supporting customer retention keeping customers engaged and identifying opportunities to strengthen the relationship
Keeping confidential records and financial information private and secure at all times
Learning and using various database systems and internal technology to deliver great customer care
Working as part of the wider NGP team supporting colleagues, spotting further business opportunities, and driving positive results

No two days look the same. One morning you might be working through a queue of email requests, contract queries, billing questions, supplier updates. The next, you’re on the phone resolving a complaint or coordinating with a supplier to fix a metering issue before a contract goes live. The pace is steady and the variety keeps things interesting.

What makes this rewarding

You’re the person who fixes it. Customers remember the person who went that extra mile to sort their problem. You’ll build real relationships with the businesses you support, and you’ll see the direct impact of your work every day
Energy industry exposure. You’ll learn how the commercial energy market works from the inside - suppliers, contracts, metering, procurement. It’s a genuine skill set that grows with you
A supportive team. You’ll work alongside experienced colleagues in a team that helps each other out. The Services team is collaborative, and the environment is professional without being stuffy
Room to grow. NGP is a large, international business.

What’s in it for you

Salary £26227.50
23 days holiday + additional December leave + bank holidays
Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)

Your first 90 days

Weeks 1–3: You’ll go through a structured induction covering NGP’s systems, processes, and the energy industry basics. You’ll shadow experienced advisors, learn the database and CRM tools, and start handling straightforward customer queries with support
Weeks 4–8: You’re handling your own caseload. Phone and email queries come directly to you, and you’re building confidence liaising with suppliers. You know where to find information, when to escalate, and how to keep customers updated. Your accuracy on records is consistent
Weeks 9–12: You’re a fully contributing member of the team. You manage queries independently, handle supplier escalations with confidence, and proactively flag emerging issues before they become problems. Colleagues and customers know they can rely on you

This is for you, if

You have experience in customer service, ideally in the energy industry, but strong service experience from other B2B environments will be considered
You’re comfortable using MS Office and picking up new systems quickly
You communicate effectively, both verbally and in writing - professionally and clearly, even when things are complicated
You can manage your own workload, prioritise competing demands, and work under pressure when needed
You’re self-motivated, resilient, and driven - you don’t wait to be told what to do next
You’re a natural problem solver who stays calm and patient, even with difficult queries
You’re a team player who supports colleagues and contributes to a positive working environment
Account management or B2B experience is a plus, but not essential

About Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions.

Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias.

Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Pay: £26,227.50 per year

Work Location: In person

Quick apply

Refine Your Search

billing manager jobs in hebburn, twr

Customer Service Advisor

Accounts & Practice Management Assistant

Billing Operations Manager

Metering Service Delivery Manager

IT Project Manager

Incident Manager

Order to Cash Project Coordinator

Assistant Night Manager

Night Porter

Reception Team Leader

Senior Infrastructure Engineer

Casual Matchday Hospitality Room Manager - Newcastle United Football Club

Clinical Negligence Associate

Senior Oracle PPM Cloud Functional Consultant

Accounting and Reporting Advisory Manager

Casual Hospitality Assistant

Corporate Tax, Senior Manager

Senior Manager - Global Compliance and Reporting

Private Client Tax Manager

I want to receive the latest job alerts for billing manager in hebburn, twr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected