Service desk support Work, Jobs in Hebden Bridge, Wyk (with Salaries)

Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
6d
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Senior Service Desk Analyst
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
5d
Operational Support Officer
HM Courts & Tribunal Service —Burnley
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
Dental Treatment Coordinator/ Receptionist
Infinity Dental Suite —Harrogate
- £32,000 - £40,000 a year
- Full-time
- CRM software
- In-person
- Free parking
- Store discount
Quick apply
10d
Crown Court Clerk
HM Courts & Tribunal Service —Baildon
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
2h
IT Support & Engagement Officer (Shift-based)
YPO —Wakefield
- £30,024 - £31,537 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
9d
Service desk technician
Amiculum —Manchester
- Hybrid work
- IT
- Annual leave
- Flexible schedule
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
18h
Assistant Building Manager
Select Estates —Manchester
- £32,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
12d
Software Support Engineer
Giacom —Nelson
- £26,250 - £28,000 a year
- IT
- Communication skills
- Annual leave
Quick apply
Customer Service / Hire Desk Coordinator
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
2d
Service Desk Co-Ordinator
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
2d
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Night Project Worker
Horton Housing Careers —Keighley
- £24,546.32 a year
- Weekend availability
11d
Service Desk Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- IT
9d
Support Services Assistant
Lyons Davidson Solicitors —Leeds
- £24,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Office experience
2d
Support Services Administrator
BAM Construction —Salford
- Monday to Friday
- Customer service
- Microsoft Office
8d
Call Centre Agent Bank
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule

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Customer Help Desk Advisor

JLA -
Sowerby Bridge

Quick apply

Job details

Permanent | Full-time
£25,272 a year
6 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service
Computer literacy
English
Organisational skills
Help desk

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer’s satisfaction.

Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks

Handling Customer Queries in a polite and professional manner
Logging jobs and booking engineer visits
Capturing accurate notes on our internal systems
Liaising with internal departments to resolve customer queries
Achieving customer and business KPIs

Criteria

Knowledge and Skills (what you know and what you can do)

Ability to provide outstanding levels of customer service
Skilled in creating a network of internal contacts to support the resolution of customer queries
Good organisational skills
Good knowledge of the English language, both written and verbal
Good level of computer literacy including Microsoft
Proficiency of using Office and Smartphone Apps
Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience

Experience (what you have done)

Demonstrated ability to provide outstanding customer service
Experience of working in a busy team; driven to achieve personal, team, and business goals
Demonstrated evidence of applying ‘soft-skills’ such as empathy to resolving customer queries
Demonstrated experience of taking ownership of customer queries
Previous experience of working in a customer helpdesk capacity

Personal qualities (the way you think and act)

Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
Strong team player
Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Job Types: Full-time, Permanent

Pay: £25,272.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ

Quick apply

Refine Your Search

service desk support jobs in hebden bridge, wyk

Customer Help Desk Advisor

Customer Service Advisor

Senior Service Desk Analyst

Operational Support Officer

Dental Treatment Coordinator/ Receptionist

Crown Court Clerk

IT Support & Engagement Officer (Shift-based)

Service desk technician

Service Desk Analyst - Tier I

Technical Support Supervisor

Assistant Building Manager

Software Support Engineer

Customer Service / Hire Desk Coordinator

Service Desk Co-Ordinator

IT Helpdesk Engineer - Experienced

Night Project Worker

Service Desk Analyst

Support Services Assistant

Support Services Administrator

Call Centre Agent Bank

I want to receive the latest job alerts for service desk support in hebden bridge, wyk

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