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Service Sales Specialist

Oxford Instruments plc -
High Wycombe

Apply Now

Job details

Benefits

Private dental insurance
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Employee assistance programme
Private medical insurance
Car scheme

Qualifications

CRM software
Stakeholder collaboration
Stakeholder liaison
Sales pipeline
Relationship management
Negotiation

Full job description

Service Sales Specialist

High Wycombe / Hybrid

Drive Growth Through Service Excellence

Oxford Instruments is seeking a commercially driven Service Sales Specialist to support the continued growth of our service business across the EMEAI region. This role offers the opportunity to combine relationship management, strategic sales and customer success to deliver sustainable revenue growth from service agreements, upgrades and renewals.

Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes and Benchtop NMR products. We are part of the wider Oxford Instruments Group, which also includes Andor Technology, NanoScience, Plasma Technology and X-Ray Technology. With a sixty-year history and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping customers address some of the greatest challenges of the 21st century.

The Opportunity

As a Service Sales Specialist, you'll work closely with customers, service teams, sales colleagues and channel partners to develop and grow our service portfolio. You'll play a vital role in helping customers maximise instrument performance while contributing directly to business growth.

What You'll Be Doing

Driving sales of service contracts, renewals and upgrades
Building long-term relationships with customers and partners
Managing opportunities and forecasting through CRM systems
Analysing customer data to identify new revenue opportunities
Supporting customer retention and engagement strategies
Collaborating with Sales, Service, Marketing and Applications teams
Providing accurate reporting and pipeline management
Supporting commercial initiatives and regional growth plans

About You

You'll bring:

Proven experience in technical, scientific or service sales
Strong commercial awareness and negotiation skills
Experience working within scientific instrumentation, technology or service-based environments
Excellent communication and stakeholder management abilities
A customer-centric mindset with a focus on long-term relationship building
Experience using CRM platforms such as Salesforce
A data-driven approach to identifying opportunities and driving performance

Why Oxford Instruments?

Working at Oxford Instruments Materials Analysis - What’s in it for you?

Wellbeing –

Annual leave: 25 days plus bank holidays and the option to purchase up to 12 weeks more

Employee Assistance Programme; including 24/7 telephone support, access to counselling, financial and debt management and access to trained legal advisors
Private health insurance, dental insurance and life assurance

Money & lifestyle –

MyDiscounts; save money with a number of leading retailers

Car salary exchange scheme: sacrifice part of your salary in exchange for a fully serviced, comprehensive insured electric or hybrid vehicle
TechScheme and CycleScheme: Purchase a bike and/or Tech or home goods from Currys/IKEA and spread the cost over 12 months.
Pension; all employees are eligible to join the Group Pension Plan administered by AVIVA.
Share incentive plan: Invest in your future and share in the success of the company by joining the share incentive plan.

Development –

Encouragement and support to achieve professional and or academic qualifications to support your development and growth
Defined career paths and regular reviews

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Apply Now

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