Technical support specialist Work, Jobs in Heckmondwike, Wyk (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Data Protection Officer
Card Factory —Wakefield
- From £55,000 a year
- Management
- Work from home
Application Support Specialist
Corpay —Sheffield
- Full-time
- Organisational skills
- Time management
- Life insurance
Exam Invigilator
Star Academies —Bradford
- £13.45 an hour
- Call to connect
- Customer service
- Organisational skills
- Communication skills
10d
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
7d
Technical Specialist
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Customer Service Advisor
Keycare Limited —Shipley
- From £24,882 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Quick apply
Mobility Trainer (Habilitation)
First Class Support —Leeds
- £40 an hour
- Part-time
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
11d
Third Party Defence Handler
FMG —Huddersfield
- £24,854 - £28,842 a year
- Hybrid work
- In-person
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
6d
Technical Support Specialist - Mechanical Engineering
Terberg DTS —Elland
- Driving
- Automotive diagnostics
- Employee assistance programme
- Employee discount
Quick apply
6d
Planner
Equans —Bradford
- Civil engineering
- Microsoft Excel
- Contracts
- Annual leave
- Employee assistance programme
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Innovation Technical Specialist
Yorkshire Water —Bradford
- £50,718 - £63,398 a year
- Full-time
- Hybrid work
- Customer service
- Engineering
- Communication skills
- Annual leave
- Employee discount
6d
Legal Officer
HM Courts & Tribunal Service —Leeds
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
Control Testing Specialist
Yorkshire Building Society —Leeds
- Up to £35,000 a year
- Continuous improvement
3d
Customer Consultant Toyota
RRG Group —Bradford
- £20,800.00 - £25,396.80 a year
- Full-time
- Sales
- In-person
- Communication skills
- Employee discount
Quick apply
Business Systems Analyst
Rhodar Ltd —Leeds
- £40,000 - £45,000 a year
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
7d
HR Coordinator
Evotech —Elland
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
3d
Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
4d

I want to receive the latest job alerts for technical support specialist in heckmondwike, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist jobs near heckmondwike, wyk

Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical support specialist jobs in heckmondwike, wyk

Technical Specialist Remote Support

Data Protection Officer

Application Support Specialist

Exam Invigilator

Desktop Support Specialist

Technical Specialist

Customer Service Advisor

Mobility Trainer (Habilitation)

Customer Support Specialist

Third Party Defence Handler

Technical Support Specialist - Mechanical Engineering

Planner

Customer Support Specialist

Innovation Technical Specialist

Legal Officer

Control Testing Specialist

Customer Consultant Toyota

Business Systems Analyst

HR Coordinator

Customer Success Specialist

I want to receive the latest job alerts for technical support specialist in heckmondwike, wyk

Related Searches

Explore jobs in more locations

Technical Specialist Remote Support

Jobseeker tools

Employer Tools

Browse

Stay Connected