Customer experience leader Work, Jobs in Hedge End, Ham (with Salaries)

Retail Shift Lead
Company Shop Group —Southampton
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Graduate - Operations
Rapid Repair Network Limited —Lyndhurst
- £30,000 a year
- Full-time
Quick apply
Cafe General Manager
Kalm Kitchen Ltd —Fareham
- Up to £40,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
11d
Car Sales Executive / Trainee Car Sales Executive
Richmond Motor Group —Portsmouth
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
7d
Talent Acquisition Specialist
INDUSTRIAL CLEANING EQUIPMENT —Southampton
- From £35,000 a year
- Full-time
- Sales
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Assembly Operative
VES Andover Ltd —Eastleigh
- £24,785 - £28,959 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Team Leader - Glamping Build & Break
Zoo Events Group Ltd —Southampton
- £15.69 an hour
- Temporary
- Management
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
12d
Production Scheduler
Eaton —Titchfield
Graduate Management Trainee - Southampton
Enterprise Mobility —Southampton
- Full-time
- Sales
- Customer service
- Bachelor's degree
General Manager | REEL Cinema Fareham
Reel Cinemas —Fareham
- £32,000 - £33,000 a year
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Customer Team Leader
Co-op —Southampton
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Retail Customer Service
Entain —Hythe
- Overtime
Apprentice Lifting Technician
SunbeltRentals —Southampton
- £18,500 a year
- Maintenance
- English
- Travel
Quick apply
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Costa Barista Maestro - Team Leader
Scoffs —Eastleigh
- £13 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Accounts Assistant
Andover Trailers Ltd —Penton Mewsey
- £26,500 - £29,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Workshop Team Leader
INDUSTRIAL CLEANING EQUIPMENT —Southampton
- Full-time
- Customer service
- Welding
- Hand tools
- Annual leave
- Employee assistance programme
Quick apply
7d
Car Sales Controller/ Assistant Store Manager
Carsa Limited —Southampton
- Up to £55,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Health & wellbeing programme
- Employee discount
Quick apply
Team Leader
Card Factory —Southampton
- £13 an hour
- Leadership

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customer experience leader jobs near hedge end, ham

Retail Shift Lead

Company Shop Group -
Southampton

Quick apply

Job details

Part-time
£28,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
IT
Cash handling

Full job description

About us

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

About the role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Leadership & People

Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours.
Coach and support colleagues in the moment to deliver required standards and performance.
Support absence management and people processes in line with Company procedures.
Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager.

Operational Delivery

Take responsibility for store performance during allocated shifts, including opening and closing the store.
Ensure the store is fully prepared for trade and operates efficiently throughout the day.
Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
Maintain high operational standards across all areas of the store.

Member Experience

Deliver a consistently high level of customer service to all members.
Resolve member queries and issues effectively, escalating where required.

Compliance & Safety

Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift.
Promote safe working practices and encourage reporting of near misses, observations and accidents.

Collaboration

Work collaboratively with other Shift Leads to ensure full shift and operational coverage.
Support the Assistant Store Manager and Store Manager with the delivery of store objectives.

Requirements

Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours.
An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift.
Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment.
Good commercial awareness, with the ability to identify issues and improvement opportunities and escalate appropriately.
Strong member focus, committed to delivering a positive and consistent member experience.
Well organised and adaptable, able to prioritise effectively and respond to changing operational demands.
Previous experience in a supervisory or team leader role within a retail environment.
Experience of opening and closing a store and overseeing daily operational activities.
Experience of handling cash, processing refunds and working in line with company policies and procedures.
Food Safety Level 1 qualification, or willingness to obtain as part of the role.

Location- Company Shop, 4 Hawkeswood Rd, Southampton SO18 1AB

Annual Salary: £11'400

Shifts/Hours: 16 hours per week, worked between Monday and Sunday, between 6:00am and 11:00pm. A degree of flexibility is required.

Benefits

What's in it for you:

Free membership to Company Shop for you and 10 x nominees
Annual Flu Injections, high street & leisure vouchers, and on-site Parking
Free Tea & Coffee, and Free Fruit Friday
Employee Assistance Programme – Grocery Aid
Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
Contributory pension scheme with death in service benefit

Join us on the journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.

Apply now and be part of a business that's making a real difference.

Quick apply

Refine Your Search

customer experience leader jobs in hedge end, ham

Retail Shift Lead

Graduate - Operations

Cafe General Manager

Car Sales Executive / Trainee Car Sales Executive

Talent Acquisition Specialist

Assembly Operative

Team Leader - Glamping Build & Break

Customer Service Representative

Production Scheduler

Graduate Management Trainee - Southampton

General Manager | REEL Cinema Fareham

Customer Team Leader

Retail Customer Service

Apprentice Lifting Technician

Regional Operations Manager

Costa Barista Maestro - Team Leader

Accounts Assistant

Workshop Team Leader

Car Sales Controller/ Assistant Store Manager

Team Leader

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