Customer service manager Work, Jobs in Helensburgh (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Senior Manager of Operations
Nationwide Building Society —Glasgow
- £73,000 - £90,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
F&B Area Manager- Scotland
2x Group —Paisley
- £25,420.00 - £45,075.90 a year
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
- Free parking
Quick apply
Porsche Customer Relations Manager
Sytner —Glasgow
- CRM software
- Computer literacy
- Data entry
- Employee discount
Operations Director
OCS Group —Glasgow
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Business development
- Referral programme
Quick apply
Store Manager - Convenience
Sainsbury's —Gourock
- From £33,450 a year
- Customer service
- Retail management
- Employee discount
Branch Manager
Yorkshire Building Society —Greenock
- £21,900 a year
- Part-time
- Customer service
- Training & development
- Leadership
6d
Front of House for Top Dental Chain Head Office
Dental Scotland —Glasgow
- From £14.50 an hour
- Full-time
- Microsoft Office
- IT
- In-person
- Flexitime
- Employee discount
Quick apply
Customer Service Manager
IWG —Glasgow
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
7h
Service Manager, Glasgow
Tesla —Glasgow
- Customer service
- English
- Continuous improvement
Service Desk Manager
GAP Group —Glasgow
- Full-time
- Continuous improvement
Retail Area Sales Manager
The Works —Glasgow
- Sales
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
Attribution Manager
Network Rail —Glasgow
- £35,582 - £43,400 a year
- Full-time
- Team management
- Negotiation
10d
Administrator One Stop Shop - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Team Leader (Fraud)
Huntswood —Glasgow
- Up to £37,200 a year
- Weekend availability
- Hybrid work
- Customer service
- Team management
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
2d
General Manager
Swim Sports Company Ltd —Renfrew
- £32,000 - £36,000 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Employee discount
Quick apply
Client Service Manager - Glasgow
WTW —Glasgow
- Full-time
- Hybrid work
- Team management
- Budgeting
- Leadership
- Annual leave
- Employee assistance programme
6d
One Stop Shop Operator FTC - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £24,969 a year
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Regional Guest Services Manager - Scotland & Ireland
Portico Corporate Reception Management —Glasgow
- £42,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Life insurance
Quick apply
7d

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customer service manager jobs near helensburgh

Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

customer service manager jobs in helensburgh

Customer Service Team Manager

Service Desk Team Leader - Glasgow Head Office

Senior Manager of Operations

F&B Area Manager- Scotland

Porsche Customer Relations Manager

Operations Director

Store Manager - Convenience

Branch Manager

Front of House for Top Dental Chain Head Office