Customer support & client services occupations Work, Jobs in Helion Bumpstead, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Customer Care Advisor
CARECO UK LTD —Braintree
- £27,295 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
1d
Customer Support Specialist
Beyond Co —Newmarket
- £26,500 a year
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
3d
Customer Care / Bookings Co-Ordinator
Accora —Cambridge
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
Quick apply
9d
Information Services Assistant
Neon Diagnostics —Witham
- £12.75 an hour
- Full-time
- Inventory control
- In-person
- Marketing
Quick apply
Senior Customer Complaints & resolution
HWC Logistics —Cambridge
- £27,500 - £30,000 a year
- Full-time
- CRM software
- Management
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
Customer Services and Enquiries Assistant
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Full-time
- CRM software
- Organisational skills
- Relocation assistance
3d
Client Success Coordinator - Pharmacies
BeWell —Cambridge
- £26,000 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Work from home
Quick apply
4d
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Customer Experience Advisor
Hotel Chocolat —Royston
- £27,153 a year
- Weekend availability
- CRM software
- Hotel
- Communication skills
- Employee discount
10d
Business Development Assistant/Customer Support
Saffron Building Society —Saffron Walden
- Up to £28,000 a year
- Communication skills
- Time management
Customer Resolution Centre Advisor - part time 23hr pw
Delta Housing —Chelmsford
- £18,865 a year
- Part-time
- Hybrid work
- CRM software
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
1d
Account Handler
East Cambridgeshire & Fenland NFU Mutual Agnecy —Ely
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
4d
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
3d

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customer support & client services occupations jobs near helion bumpstead, ess

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

customer support & client services occupations jobs in helion bumpstead, ess

Customer Care Associate

Customer Care Advisor

Customer Service Advisor - Part Time, Fixed Term Contract

Customer Support Specialist

Customer Care / Bookings Co-Ordinator

Information Services Assistant

Senior Customer Complaints & resolution

Customer Services and Enquiries Assistant

Client Success Coordinator - Pharmacies

Contact Centre Shift Manager (Part time)

Customer Service Advisor

Agent Support Assistant

Investigator

Customer Experience Advisor

Business Development Assistant/Customer Support

Customer Resolution Centre Advisor - part time 23hr pw

Account Handler

Customer Enquiries Services Manager

Senior Customer Service Advisor (Nights)

Head of Customer Success

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