It support team leader Work, Jobs in Hemel Hempstead, Eng (with Salaries)

NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
Implementation Lead
TITAN PMR Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Remote
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
5h
Onsite Technical Lead
ABACUS —London
- Full-time
- Azure
- Travel
- Financial services
- Annual leave
- Employee discount
Quick apply
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Service Desk Team Lead
Howard Kennedy —London
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Software troubleshooting
- Work from home
12d
Customer Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
9d
Application Support Lead
Global Relay —London
- Hybrid work
Technical Support Lead
Climate X —London
- Hybrid work
- AWS
- APIs
- Communication skills
Quick apply
Tech Lead, Service Desk
Norstella —London
- Full-time
- Azure
- Analysis skills
- IT
- Annual leave
Technology Adoption Lead
Norton Rose Fulbright —London
- Agile
- IT
- In-person
Lead Technical Account Manager (EMEA)
Obsidian Security —London
- £113,000 - £125,000 a year
- Remote
- Travel
- Mentoring
- APIs
Quick apply
Lead Technical Success Specialist - CCaaS
Sprinklr —London
- Full-time
- Computer Science
- Customer service
- Engineering
- Annual leave
13d
Deployment Lead
Taktile —London
- Full-time
- SQL
- Analysis skills
- Travel
Tech Enablement Lead (EMEA), WWFE - Technical Enablement
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Sales
- Engineering
9d
Lead Technology Consultant (Remote)
Dynatrace —Maidenhead
- Full-time
- Azure
- Oracle
- Computer Science
- Employee stock purchase plan
- Annual leave
System Engagement Lead
Gallagher Re —London
- Microsoft Office
- Driving
- SharePoint
- Employee stock purchase plan
- Life insurance
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Sales
- Communication skills
- Marketing
7d
PLM Lead Analyst
Eaton —Slough
- Hybrid work
- Customer service
- Engineering
- Analysis skills
- Flexible schedule
AI Enablement Lead
Harmony Fire —London
- £70,000 - £80,000 a year
- Full-time
- Master's degree
- SQL
- JavaScript
Quick apply

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NOC 3rd Line Technical Team Leader

Boxxe Group -
Hemel Hempstead

Apply Now

Job details

Qualifications

CCNP
CCIE
Analysis skills
Communication skills

Full job description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission

The boxxe NOC operates across Cisco, Fortinet and Palo Alto technologies, delivering high‑level services backed by top‑tier partnerships. As a NOC 3rd Line Technical Team Leader, you’ll lead a team of senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high‑quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. You’ll champion process and technical improvements, shaping how we work and embedding best practice across Operations. Your team will play a key role in supporting lower tiers with guidance, training and development. Working closely with the NOC Tech Lead, you’ll help introduce new products and services, validating deliverables and ensuring the wider team has the skills and clarity needed to support them confidently.

What you’ll be doing

Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers
Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers
Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery to minimise impact to customers, stepping in to assist where required
Driving a culture of Customer Excellence and Continual Service Improvement within the team
Identifying, developing, communicating, and implementing process changes across the services to improve customer experience for the team and the wider operations team
Acting as a point of technical escalation for the NOC engineers
Working with the NOC 1st Line / 2nd Line Team Leaders to ensure tickets are being escalated to the 3rd Line team where appropriate and providing guidance and knowledge for those team to drive reduction in calls moving to the 3rd line team
Acting as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours escalations.
Provide input into Service Transition to ensure successful go-live of Managed Service contracts
Work with the Service Management teams to identify opportunities for improvement within customers accounts
Supporting the NOC Manager in required audits for the operation to gain and maintain relevant accreditations

What experience we think you’ll need

A track record of thriving in a fast‑paced NOC or similar technical operations environment
Proven experience leading high‑performing engineering teams and elevating overall capability
Outstanding interpersonal and communication skills, with the confidence to influence, mentor and inspire others
Strong analytical, planning and organisational abilities, with a knack for turning complex problems into clear, actionable solutions
Deep technical expertise to at least CCNP / FCP / PCNSE level (or equivalent), with the drive to continuously grow and stay ahead of emerging technologies

As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

Apply Now

Refine Your Search

it support team leader jobs in hemel hempstead, eng

NOC 3rd Line Technical Team Leader

Implementation Lead

Onsite Technical Lead

Technical Support Team Lead

Service Desk Team Lead

Technical Lead, Professional Services

Customer Service Desk Shift Lead

Application Support Lead

Technical Support Lead

Tech Lead, Service Desk

Technology Adoption Lead

Lead Technical Account Manager (EMEA)

Lead Technical Success Specialist - CCaaS

Deployment Lead

Tech Enablement Lead (EMEA), WWFE - Technical Enablement

Lead Technology Consultant (Remote)

System Engagement Lead

EMEA Client Facing Technology Enablement Lead

PLM Lead Analyst

AI Enablement Lead

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