It service manager Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Junior Service Manager - Service Operations
Sopra Steria —Hemel Hempstead
- £36,000 - £45,000 a year
- Continuous improvement
- Travel
- IT
- Annual leave
Project Manager
Eckoh —Hemel Hempstead
- From £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Free parking
- Work from home
Quick apply
13d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
17h
IT Infrastructure Engineer up to £36,000 per annum, plus car allowance
APCOA PARKING (UK) LTD —Uxbridge
- Up to £36,000 a year
- Weekend availability
- Computer networking
- IT
- Employee discount
Quick apply
Senior IT Project Manager (Billing & Customer Experience)
Affinity Water —Hatfield
- £64,000 - £80,000 a year
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee discount
5d
IT & OPERATIONS MANAGER
HelpAge International —London
- £50,463 - £61,275 a year
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Quick apply
7d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Senior Service Delivery Manager - Digital
Costa Limited —St Albans
- Full-time
- Hybrid work
- Mentoring
- IT
- Leadership
- Employee discount
13d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
6d
Area ICS Manager (IT) | High Wycombe (United Kingdom) | Full-time (40 Hours) | Permanent
The Church of Jesus Christ of Latter-day Saints —High Wycombe
- Full-time
- English
- Master's degree
- Bachelor's degree
Senior IT PMO Manager
Renewable Energy Systems Limited —Kings Langley
- Full-time
- Hybrid work
- Management
- PMP
- ERP systems
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme
12d
IT Manager
RFI Global —London
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- Human resources
- Annual leave
- Employee discount
Quick apply
7d
IT Service Design and Transition Manager
Post Office Ltd —London
- Full-time
- Annual leave
- Employee assistance programme
7d
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
10d
IT Service Manager - Secure Cloud Services (DV Security Clearance)
CGI —London
- Full-time
- Oracle
- Continuous improvement
- Agile
Quick apply
IT Infrastructure Systems Manager
PCR Digital —London
- £70,000 - £80,000 a year
- Azure
- Windows
- IT
12d
Senior Manager, IT Information Security
Compass Pathways —London
- £150,000 - £190,000 a year
- Remote
- Bachelor's degree
- IT
- Communication skills
Quick apply
13d
Service Delivery Manager
Natilik —London
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d

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EUC & Desktop Support Manager

Leisure Employment Services
Hemel Hempstead

Quick apply

Job details

Permanent | Part-time | Full-time

Benefits

Employee discount

Qualifications

Desktop support
Management
Product management
Mentoring
Organisational skills
IT
Estate planning
Communication skills
Intune

Full job description

EUC & Desktop Services Manager

Hemel Hempstead (Hybrid – 3 days per week in office)

Permanent | Full Time

Competitive salary + benefits

About the role

Are you a tech-savvy leader who thrives on keeping people productive? If so, we’d love to hear from you! Haven is looking for an experienced EUC & Desktop Services Manager to join our Technology team. This is a key leadership role responsible for the day-to-day management of our Desktop 2nd line team and the delivery of our End User Computing strategy across the business.

You’ll take ownership of desktop operations, device lifecycle management, and EUC transformation projects – ensuring our teams have modern, secure, and efficient technology to excel in their roles. Working closely with stakeholders across engineering tribes, squads, and wider business functions, you’ll drive service improvement, champion automation, and lead your team to deliver an outstanding employee technology experience.

This is a hands-on, high-impact role for a leader who can balance operational demands with strategic delivery, inspire their team, and bring a genuine passion for great service.

Your Opportunity

Lead and develop the Desktop 2nd line team through regular 1-2-1s, PDPs, and team meetings
Oversee daily desktop operations and service performance, including incident response and resolution targets
Drive EUC strategy – evaluating new devices and technologies and delivering transformation projects
Own device lifecycle management including selection, procurement, and hardware compliance
Implement automation to improve the efficiency of building, deploying, and supporting desktop devices
Act as a key escalation point for tickets and complex team issues
Manage IT asset stock availability and data accuracy across the EUC estate
Lead customer satisfaction initiatives including surveys and ticket spot checks
Oversee onboarding of new IT services into support systems, service catalogue, and training trackers
Contribute to multi-year EUC estate planning and cost optimisation

What we’d like you to bring

Proven experience managing IT or desktop support teams, including performance development and mentoring
Strong background in EUC operations or desktop support management
Experience delivering EUC projects or device rollouts in a live environment
Hands-on knowledge of Microsoft Intune, Autopilot, and modern device management platforms
Understanding of device lifecycle management, compliance requirements, and security standards
Excellent communication skills – able to translate technical concepts for varied audiences
Strong organisational skills with the ability to balance operational and strategic demands
Calm, empathetic leadership style with the ability to make decisions under pressure
Microsoft qualifications and/or desktop technology certifications (desirable, not essential)
Experience with Service Management or Product Management environments (advantageous)

Why Haven?

You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.

At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.

What’s In It For You?

25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at [email protected].

What We Offer

Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

Quick apply

Refine Your Search

it service manager jobs in hemel hempstead, hrt

EUC & Desktop Support Manager

Junior Service Manager - Service Operations

Project Manager

IT Service Desk Manager

IT Infrastructure Engineer up to £36,000 per annum, plus car allowance

Senior IT Project Manager (Billing & Customer Experience)

IT & OPERATIONS MANAGER

Digital Manager

Senior Service Delivery Manager - Digital

Data Governance Manager

Area ICS Manager (IT) | High Wycombe (United Kingdom) | Full-time (40 Hours) | Permanent

Senior IT PMO Manager

IT Manager

IT Manager

IT Service Design and Transition Manager

Programme Manager (Contract)

IT Service Manager - Secure Cloud Services (DV Security Clearance)

IT Infrastructure Systems Manager

Senior Manager, IT Information Security

Service Delivery Manager

I want to receive the latest job alerts for it service manager in hemel hempstead, hrt

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