Senior technical support Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Senior Application Support Consultant
Symology Ltd —Dunstable
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Free parking
- Profit sharing
Quick apply
4d
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
8d
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Senior Technical Support Partner (2nd Line)
Land Securities —London
- Full-time
- Customer service
- SharePoint
- Negotiation
- Annual leave
- Employee assistance programme
Head of Regulatory Reporting & Data
Harpenden Building Society —Harpenden
- Part-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Financial services
- Free parking
- Work from home
Quick apply
9d
Senior Support Worker
White Leaf Support —High Wycombe
- Up to £29,610 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
10d
Senior Technical Test Analyst
Sopra Steria —Hemel Hempstead
- £55,000 - £65,000 a year
- SQL
- Analysis skills
- Mentoring
- Annual leave
12d
Trainee Mortgage Adviser / Paraplanner
Loans Warehouse —Watford
- £23,500 - £25,000 a year
- Overtime
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
12d
Senior Technical Support Operations Manager
Lembaga Inspeksi Technical Inspection Services Ltd —London
- £81,600 - £122,400 a year
- Full-time
- Engineering
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- No experience needed
- In-person
Quick apply
FRA Project Coordinator
ABCA Group Ltd —Enfield
- £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Senior Developer
Matrix —Milton Keynes
- Up to £65,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
2d
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- English
- In-person
- Annual leave
- Life insurance
Quick apply
10d
Quality Inspector
Quickparts —High Wycombe
- £35,000 - £40,000 a year
- Full-time
- Engineering
- English
- Analysis skills
Quick apply
Temporary FRA Project Coordinator
ABCA Group Ltd —Enfield
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Senior Reserving Analyst
HFG —London
- £70,000 - £90,000 a year
Draughtsperson
Metro Production Group —nine elms
- Full-time
- Hybrid work
- AutoCAD
- Schematics
- CAD
- Free parking
- Annual leave
Quick apply
4d
Senior Machine Learning Researcher
Longshot Systems Ltd —London
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Maths
- Gym membership
Quick apply

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senior technical support jobs near hemel hempstead, hrt

Senior Application Support Consultant

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
4 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Authentication
SSO
Customer service
Salesforce
Change management
Zendesk
Release management
ITIL
ServiceNow
Application support
Root cause analysis
SaaS
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England one day per week (Wednesday)

Role Specification

Deliver a responsive, high-quality support service for customer queries relating to Symology products, providing technical guidance, troubleshooting support, and advice on effective product use.
Take ownership of customer issues and high-priority incidents through to resolution, ensuring clear communication, appropriate escalation, and effective stakeholder management throughout.
Identify recurring incidents and contribute to root cause analysis, corrective actions, and long-term service improvement.
Use AI tools and automation to streamline support workflows, improve ticket throughput, and identify opportunities to expand customer self-service.
Support quality assurance activities, including testing software changes and enhancements before release to customers.
Contribute to and maintain clear product documentation, knowledge articles, operational procedures, and best practice guidance for both customers and internal teams.
Ensure all customer interactions and service activity are accurately recorded in Salesforce
Build and maintain specialist knowledge in assigned functional areas and act as a subject matter expert where required.
Act as a liaison between customers and Development teams, helping to define product changes, clarify requirements, and support successful delivery.
Ensure all activities are carried out in line with company security policies, data protection requirements, and ISO-aligned operational procedures.

Key Skills Required

Ability to build trusted relationships with key customers and stakeholders.
Experience managing escalations and business-critical customer incidents in a high-pressure environment.
Strong communication skills, with the ability to present technical information clearly to both operational and executive stakeholders.
Strong understanding of Incident, Problem, and Change Management.
Ability to perform root cause analysis and identify recurring service trends.
Experience working in SLA- and KPI-driven support environments.
Ability to produce clear service reports and customer updates.
Experience supporting SaaS or cloud-hosted applications.
Ability to analyse service data and identify trends, risks, and improvement opportunities.
Understanding of authentication technologies such as SSO, MFA, OAuth, and Active Directory.
Familiarity with using CRM and ticketing platforms such as Jira, Zendesk, Salesforce, or ServiceNow.
Understanding of release management and change control processes.

The Candidate

We are looking to recruit someone that can make a difference to the efficiency of our operation. We are looking for a person with strong all-round Support skills who is willing to join a progressive forward-thinking company.

We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able handle multiple work streams and communicate effectively with staff of all technical levels.

Ideally the candidate would have previous experience of working within a software environment within customer SLA’s and an understanding of ISO 27001 / ITIL standards.

Must have previous experience of working in an Application Support Team
Must possess strong customer management skills
Must understand the software delivery lifecycle and the dependencies
Must Contribute to the team culture and attitude

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014 the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

The Customer Services Team are now looking to recruit a multi skilled specialist to join the existing helpdesk team. In time, they will be expected to become an expert in various products and to use that expertise to assist with the development of the applications.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

senior technical support jobs in hemel hempstead, hrt

Senior Application Support Consultant

Senior Account Manager

Remote Support Desk Operative

Technical Support Supervisor

Senior Technical Support Partner (2nd Line)

Head of Regulatory Reporting & Data

Senior Support Worker

Senior Technical Test Analyst

Trainee Mortgage Adviser / Paraplanner

Senior Technical Support Operations Manager

Trainee Account Manager

FRA Project Coordinator

Senior Developer

Senior Product Analyst

Senior Technical Support Manager

Quality Inspector

Temporary FRA Project Coordinator

Senior Reserving Analyst

Draughtsperson

Senior Machine Learning Researcher

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